Krause Family Ford

Bait and switch (not once, but twice) Our first dealing was with Zach who showed us an F250. He made a comment about "what would you say if I said I could take $14,000 off? I know I can Our first dealing was with Zach who showed us an F250. He made a comment about "what would you say if I said I could take $14,000 off? I know I can on the 150, I can't promise on the 250." We left, thought it over, returned the next day to accept. Zach looked embarrassed and said he was just joking. Although he could probably do that for a 150, he could only take $4000 off the 250. We were mildly annoyed but chalked it up to miscommunication. After additional research, we sent an email to the internet sales rep asking if he could agree to match the TrueCar value, which was a discount of $10000 off sticker price. We received an email reply that they would honor the TrueCar value. We called to ask about dealer fees and he said he would call us back. Several hours later, we received email with a price that was discounted only $3000 this time and no mention of the earlier email where our offer had been accepted. So glad that before we got home to that email, we had already bought from another dealership. More

Pleasure to deal with Krause Family Ford Aubrey Carriger worked hard finding me the exact vehicle I wanted...........a 2017 red Escape with all the accessories I wanted and interior color t Aubrey Carriger worked hard finding me the exact vehicle I wanted...........a 2017 red Escape with all the accessories I wanted and interior color that I wanted. He found it and I love it! I would recommend Krause Family Ford and Aubrey Carriger to anyone........family, friend and even foes. Aubrey was friendly, accommodating and not pushy. It was a pleasure doing business with him. He is the first car salesman I can safely say that about in the 55+ years I've been driving and buying vehicles. Want a dependable, no pressure dealership to do business with......go to Krause Family Ford.............want a dependable, honest, no pressure car salesman............ask for Aubrey Carriger. More

Amazing! Thanks for helping! You made it an amazing experience! I had no idea a sales person could be that helpful! Thanks so much for making it possible to o Thanks for helping! You made it an amazing experience! I had no idea a sales person could be that helpful! Thanks so much for making it possible to own the car I got! More

Excellent service! I had my initial doubts and concerns when faced with the idea of looking for a used vehicle. Aubrey set me at ease with his transparent nature. As a c I had my initial doubts and concerns when faced with the idea of looking for a used vehicle. Aubrey set me at ease with his transparent nature. As a customer you would be hard pressed to find a more honest, personable, knowledgeable, and professional salesperson. More

Horrible!!!! I turned my 350z into geico's recommended place to go to get the best work done which is krause family ford. The car needed an alignment, 2 wheels rep I turned my 350z into geico's recommended place to go to get the best work done which is krause family ford. The car needed an alignment, 2 wheels replaced, a tire replaced, and should have been a front bumper repair or replace. For the family ford end of things, I received a nice door ding and my car still pulls to the right after their inspection of all other parts and an alignment. Poor poor quality workmanship. As for the geico end of it. I highly discourage anyone from using this facility. I am not getting all my parts myself and having to run around from place to place to get my car fixed properly. This is why I pay a premium every month? More

Great Service I was working with several different dealerships in the area but received the best customer service and price from Aubrea at Krause Family Ford. He w I was working with several different dealerships in the area but received the best customer service and price from Aubrea at Krause Family Ford. He went above and beyond to get me the truck I was looking for. Communication was great and service was even better. More

Best salesman and dealership I had done all my research ahead of time and knew exactly what options I wanted on a C-Max. Aubrea found one configured just as I wanted and arranged I had done all my research ahead of time and knew exactly what options I wanted on a C-Max. Aubrea found one configured just as I wanted and arranged for it to be shipped to Krause Ford. In the interim, which was just over the weekend, he gave me a new loaner car to drive. That was truly unexpected. This was a great car buying experience. No pressure, easy negotiation, quick response. I used to hate visiting car dealerships but now I feel much more comfortable. More

Aubrey and Krause Family Ford are FANTASTIC! We live in Cumming, GA and decided a couple of months ago on the type of Ford F-150 to purchase. We made one phone call and Aubrey was our answer. H We live in Cumming, GA and decided a couple of months ago on the type of Ford F-150 to purchase. We made one phone call and Aubrey was our answer. He was polite, accommodating, sincere, helpful, and made our purchase (this week) an awesome experience. No haggling, no pressures, no long waits when we made it to the dealership! We were in and out with our brand new truck in no time. Aubrey took the info he needed over the phone and had everything waiting on us when we arrived. Thank you Aubrey. We have owned Ford F 150's for over 20 years. This was our best experience with you and your team. Much appreciated. Gary and Kathy More

No Hassle buying! This is the best place to shop for a new vehicle! Great crew all around! They don't pressure you into a choice and once you have decided they push the This is the best place to shop for a new vehicle! Great crew all around! They don't pressure you into a choice and once you have decided they push the deal through. Couldn't ask for better people. More

No exchange allowed Theres no exchange policy even on a brand new car which is unheard of. Brought a brand new F150 and 100 miles later which is the next business day, I Theres no exchange policy even on a brand new car which is unheard of. Brought a brand new F150 and 100 miles later which is the next business day, I was told no when I wanted to upgrade and pay extra 1K cash to swap out my brand new truck. I like my new truck but wish I had purchased my truck from another dealership that cares more abt overall customer experience. I will not be buying another vehicle from this dealership. To make matters worse, they do not believe in calling back. The sales rep, Gabe told me twice he will call back and never heard from anyone. I had to hear this none sense from their MGR when I called them for the 4th time! More