Kory Hooks Chrysler Dodge Jeep RAM

Terrible customer service Taylor at the service center that helped me was rude and had no empathy for the issue I was having. Nothing was resolved. But Mark said to call if the Taylor at the service center that helped me was rude and had no empathy for the issue I was having. Nothing was resolved. But Mark said to call if the issue persists and we will go from there which I appreciated. More

The driver side rear view mirror was shaking real bad and I Driver side rear view mirror never fixed as promised by the Salesman who promised it was being done in the shop while we completed the purchase. The w Driver side rear view mirror never fixed as promised by the Salesman who promised it was being done in the shop while we completed the purchase. The whole window are hazy looking and he had said they were working on cleaning them while I waited. It never happened. Generally apart from this 2 incidents, the man and the finance manager were good. More

Great service team. Patterson is the best service center. Always pheasant and has the vehicle ready in a short period of time. They take the extra step to be sure your sa Patterson is the best service center. Always pheasant and has the vehicle ready in a short period of time. They take the extra step to be sure your satisfied. More

Patterson of Bowie The dealership personnel are very responsive to the customer needs. They listen and work to exceed your expectations. This was our second vehicle fr The dealership personnel are very responsive to the customer needs. They listen and work to exceed your expectations. This was our second vehicle from Patterson . More

Not happy with the final outcome It took a long time to get an answer to how the problem was going to get fixed. Now I have seat that are different colors. We are not satisfied at all It took a long time to get an answer to how the problem was going to get fixed. Now I have seat that are different colors. We are not satisfied at all! Gary was the one that seamed to help the most. I called him once when we couldn’t get any info. He told me what he would do and when someone would call us back. Some call just as he said. More

Fast service I have had Patterson of Bowie perform all my oil changes since I purchased my vehicle from them. No matter when you show up they offer fast and awesom I have had Patterson of Bowie perform all my oil changes since I purchased my vehicle from them. No matter when you show up they offer fast and awesome service More

Service Recall Mark was very responsive to my phone call, and attentive to my need for an appointment. Upon arrival, service was very professional and prompt. My car Mark was very responsive to my phone call, and attentive to my need for an appointment. Upon arrival, service was very professional and prompt. My car was left clean and tidy. More

2016 Silverado Very easy deal. I was literally in an out in 90 min with a done deal. Best car buying experience I’ve had. I’ll definitely recommend to others. Very easy deal. I was literally in an out in 90 min with a done deal. Best car buying experience I’ve had. I’ll definitely recommend to others. More

good on getting truck in for repairs and quick fix brought my truck in for repairs for truck over heating. dropped off on a Saturday with the sales guys dew to the service department being closed alrea brought my truck in for repairs for truck over heating. dropped off on a Saturday with the sales guys dew to the service department being closed already. sales helped out and took care of my truck and let me leave my trailer I was pulling there in their yard. mark the service advisor called me back after I left message on Monday to find out about truck. truck was repaired in a timely manner. happy with turn around but the only thing i would like to have happen was a little bit better communication. i called the dealer several times only to get an answering machine. left a couple of messages but no return call for over a day. over all great service and fast turn around! More

Awesome dealership We got a very good deal and everyone was very professional and helpful. I just regret that we went to their competition two years for our first vehicl We got a very good deal and everyone was very professional and helpful. I just regret that we went to their competition two years for our first vehicle. We will return and highly recommend. More