Koons Woodbridge Ford

Was a good experience overall. They had 2 folks going back and forth with me. Took about 3 hours to complete the deal which isn’t bad. Negotiations were fair They had 2 folks going back and forth with me. Took about 3 hours to complete the deal which isn’t bad. Negotiations were fair More

Services Department: Poor customer service. Ignore your phone calls. Negative attitudes toward the client. Poor or not feedback about the status of the vehicle. Basically, it looks like custome Ignore your phone calls. Negative attitudes toward the client. Poor or not feedback about the status of the vehicle. Basically, it looks like customer is not a priority. More

I have had excellent customer service from the service department department in particular from Derek Anderson. department department in particular from Derek Anderson. More

Called early for appointment for emissions. Job finished in record time. Andrew Hodges was awesome Job finished in record time. Andrew Hodges was awesome More

Took my car in due to engine / auto track light being on. They cleared codes and my engine light came back on. Now my engine is making noise. They cleared codes and my engine light came back on. Now my engine is making noise. More

Called morning of and told lots of openings so took 9:30 for emissions and key battery. Hector said 30 mins max and i could wait. Couple hours went by, people came and went after me and about two hours pass for emissions and key battery. Hector said 30 mins max and i could wait. Couple hours went by, people came and went after me and about two hours passed. Had to cancel doctor apptment. Finally found Hector and he said he had been too busy to get back there to check. So i walked with him back to his desk. He said i was on the bay amd next and take 8 mins at most. Made me go back to waiting area. After another 20 mins went by so went looking for him once again. To which he said oh guess it should be ready. He completely ignored me. I will NEVER accept Hector as an advisor again 🤬. He is either too busy or simply can’t handle his job. Wasted an entire morning for a simple service. I was headed to a service station for inspection when the low key battery message showed and led to believe i would be in and out at the dealer. i asked about when next oil change due or other maintenance and he said message will tell me ! HORRIBLE service. I believe car had been ready because it was parked way up in the lot and had to walk around searching for it on a sore foot More

Quick service and works great! I was informed as technician checked the problem and was provided the price. I was informed as technician checked the problem and was provided the price. More

Nicky the service provider was very helpful in laying out the issues and Derrick helped explain some of the mechanics of what was fixed. Both were helpful, knowledgeable, and friendly. the issues and Derrick helped explain some of the mechanics of what was fixed. Both were helpful, knowledgeable, and friendly. More

Service department (Terrell) provided exceptional customer service! He presented accurate details on repairs needed and the estimated time required for those repairs to be properly completed; he kep customer service! He presented accurate details on repairs needed and the estimated time required for those repairs to be properly completed; he kept his promise for maintaining contact with me on the status, and, there were NO surprises to the final bill (which has not always been my experience with other service providers). Many thanks to him and to the technicians who repaired my car! This is the 3rd of 3 visits to Koons - where I’ve experienced outstanding customer service each time! More

Skyler Hillard in the retail parts department is incompetent at her job. Was there yesterday looking for a E-Series plastic rear cargo door opener and license plate holder. It's been the same opener incompetent at her job. Was there yesterday looking for a E-Series plastic rear cargo door opener and license plate holder. It's been the same opener for over twenty plus years. Skyler looks at me and says she's unable to look it up without a VIN number. I inform her that it's a common part. I asked if anyone else working there if they were smart enough to look it up for me. Then the unthinkable happens. She looses it. Tells me she's done with me. Finally her manager comes out and he's no better than her. After a few words of disagreement. I was left with the feeling none of these folks are capable of performing their work at a satisfactory level. There are other ways to look up parts customers are requiring, not just by a VIN number. So in the future we will be looking for a more experienced and capable company to work with. More