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Koons Woodbridge Ford

Woodbridge, VA

Overview
Reviews
Vehicles
4.1
419 Reviews
Call Dealership (703) 783-3051

13779 Noblewood Plaza

Woodbridge, VA

22193

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Showing 419 reviews

January 25, 2024

My service advisor Gabriel was awesome. He was helpful, he helped me meet my expectations for vehicle service. Five star ⭐️ service to him. Thank you! More

by Tek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Pena
Report | Print
Jan 25, 2024 -

Koons Woodbridge Ford responded

We're delighted to know that Gabriel was able to provide you with top-notch service at Koons Woodbridge Ford! Your feedback is greatly appreciated. Safe travels and thank you for the five-star review!

January 20, 2024

Straight forward and very helpful every time, never had an issue every time scheduling an appointment great work. More

by djpj111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrell Horton
Report | Print
Jan 22, 2024 -

Koons Woodbridge Ford responded

We're glad to know you've consistently had a positive experience with us at Koons Woodbridge Ford. We appreciate your feedback and look forward to assisting you in the future!

January 19, 2024

The Service Rep, was rude when I complained about something that my truck was doing that it wasn't doing before. No accountability for mistakes on dealers part. These service reps need training on More

by c.galeano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Jan 22, 2024 -

Koons Woodbridge Ford responded

I'm sorry to read about your recent experience with our service rep. We aim for top-notch customer service, and it's clear we fell short in this instance. Your feedback is important as it helps us improve, so thank you for bringing this to our attention. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

December 10, 2023

Fast and efficient service. Helped me save $$ by recommending that I use my Ford Rewards. More

by Gadget33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HELBERT Jimenez
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Dec 11, 2023 -

Koons Woodbridge Ford responded

We are so happy that our Koons Woodbridge Ford team earned your five stars and helped you save money. Thanks for your review!

December 08, 2023

I scheduled two Fords in for service and repair. on 08 December 23. Service Representative Jonathan Poncedeleon was very helpful and ensured all requirements were taken care of in very short time. More

by jimmyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Poncedeleon
Report | Print
Dec 08, 2023 -

Koons Woodbridge Ford responded

Jimmy, it's great to know that Jonathan was able to help you out with your service needs at Koons Woodbridge Ford. We appreciate the feedback and hope both of your Fords are running smoothly!

November 30, 2023

Not a good car buying experience! !!! Even down to putting on my temporary tags that damaged my license plate holders front and back, would not recommend this dealer! More

by vout1and
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlo Genao
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Dec 01, 2023 -

Koons Woodbridge Ford responded

We're really sorry to hear about your experience. It's important for us that our customers leave feeling satisfied, and it seems we've missed the mark here, even down to the details with your temporary tags. We'd appreciate a chance to discuss this further and see how we can make things right - please reach out when you have a moment. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

November 24, 2023

I had to wait 3 hours for the bracer for my lic plate to be put on. More

by Carol Overdahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Nov 27, 2023 -

Koons Woodbridge Ford responded

Carol, I apologize for the delay with your vehicle. We strive to deliver efficient service, and we never intend to inconvenience our guests. We will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Nicole Phillips - Customer Relations Manager - 703-986-5572

November 21, 2023

Service rep quoted $776 but I ended up paying $1010. He promised to fix the matter but however he doesn’t return my phone calls. Never use this place, they SUCK!!! More

by doc5819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derick Anderson
Report | Print
Nov 21, 2023 -

Koons Woodbridge Ford responded

I'm sorry to read about your experience. It's important that our customers feel they can trust us, and it sounds like we've let you down here. I'd really appreciate the opportunity to discuss this with you further so we can make things right - please reach out when convenient for you. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

November 07, 2023

Upon arrival and oil change completion I was out in a hour!! Great, Great service More

by whylton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickia Shelton
Report | Print
Nov 07, 2023 -

Koons Woodbridge Ford responded

Thank you for this high-star rating of Koons Woodbridge Ford!

October 30, 2023

If I could give 0 stars I would. This dealer is by far the most atrocious dealer in Woodbridge at least. They sell you faulty/dangerous/overpriced vehicles take ages to take your veh More

by Pamela cardona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Anderson, Greg Anderson, Jad Kadili
Report | Print
Oct 30, 2023 -

Koons Woodbridge Ford responded

Pamela, it's concerning to receive this type of feedback. We take allegations like this very seriously and have replied to the attorney general in regard to your complaint. It's been confirmed that we have not made any missteps - the used vehicle purchase was covered by an extended service contract, was successfully repaired, and is now in working order. If you have anything additional you would like to discuss after your initial contact with our team, please reach out directly. Thank you, Nicole Phillips - Customer Relations Manager 703-986-5572

Oct 30, 2023 -

Pamela cardona responded

Wow Nicole, I can’t believe you are stating this. You and I know very well how undeniably horrible experience I’ve has with the service department in your location. Btw it has come to my attention that the pick up truck was involved in a collision before we purchased and that was never disclosed to us. The cherry on the cake Nicole…..

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