Koons Woodbridge Ford

Noteworthy Tact, Professionalism, Support & Integrity! BLUF: I have friends who own, manage or work in local dealerships. Cowles did for me what friends, family and sustained business relationships “would BLUF: I have friends who own, manage or work in local dealerships. Cowles did for me what friends, family and sustained business relationships “would not”. I pinged the Cowles internet site for a few questions and was called back immediately by Ron Christopher, Internet Sales Rep (15 minutes before they closed for the day), He convinced me to visit Cowles Ford to test drive. I agreed as I felt it would save my “friends” time as they were saving me money…. Not so much. Ron introduced me to Araz Akraw (sales rep) to test drive units and go over numbers. Once I had all the numbers Araz and Carlos Ramos (Sales Manager) sat with me and did their best to convey Cowles commitment to customers, relationships, service and pricing. While this was demonstrated through their words and actions as well as full disclosure of pricing/rebates/incentives I remained steadfast to my due diligence process. I took vin and all numbers and bounced off the folks I knew. See the comments from my contacts who either own or run dealerships: Local Ford GM: “The figures don't add up. I had my sales manager run that truck and out the door at $42k and change would be a loss of between $2,800 and $3,800, I don't know why they would loose that much money. That same truck from me would be $44,850 out the door. I feel the price at Cowles may change when you are ready to buy. My prices are always the real price you will pay. I will be back in the office tomorrow first thing.” “I had my manager speak with owner on your F150 price. He can't believe it is so low. Even he can't touch that price. If anything changes let me know and I will be more than happy to help you but at that price we can't beat it.” Icing on the cake! Cynthia Hatcher, Finance Manager! Her tact, support, and strategies elevated her from a Finance Manger to Finance Advocate going the extra mile to ensure I was taken care of. She truly gets the “art behind the science” of her profession. End Result: Nothing Changed, Cowles Management honored all numbers, honored all rebates and financed without issue. They threw in some nice to haves, filled my tank and restored my faith in the car buying process! As a Marine I know, “Attitude Reflects Leadership”. There is no doubt in my mind the noteworthy service I received was due to a sustained effort by ownership, leadership, and managers executing their vision rooted in education, support, service, and most importantly INTEGRITY. Cowles has earned my business for life and I am encouraging you all to afford them the opportunity to earn your trust and confidence. More

miss ordonez This is the worse place to buy and trade and after the sale is complete the treat you like garbage I left that place cryng I olmost had heart attack. This is the worse place to buy and trade and after the sale is complete the treat you like garbage I left that place cryng I olmost had heart attack. More

Caution brothers and sister that military Do not shake their hands. If you go make sure they don’t play the game of good cop and bad cop. Avoid Arthur Lauw and Danny Kasonga as they will shak Do not shake their hands. If you go make sure they don’t play the game of good cop and bad cop. Avoid Arthur Lauw and Danny Kasonga as they will shake your hand and at the last minute add some fees to your deal. Please do not fall in there trap. I am a service member and they don't care if you served they are not going to give you a deserving deal. I am really disappointed because I waited 4 and half hours after test driving the vehicle to be told that they couldn’t go down $400.00. Shame! Shame! Shame! Arthur I hope you keep your reputation. Sincerely More

After a couple weeks of being treated poorly at the dealerships in my area a friend of mine recommended I go to Cowles Ford and talk to James. Not only did they have the Explorer Sport I was looking fo dealerships in my area a friend of mine recommended I go to Cowles Ford and talk to James. Not only did they have the Explorer Sport I was looking for they made sure I left with it. Great service, great people and great atmosphere. Proud to say I bought my first new car at Cowles Ford. More

My daughter and I came into the dealership on Thursday morning with the desire to buy a car. the salesman Sean greeted us outside the store and said we will make this deal happen. The guy is upbeat unflap morning with the desire to buy a car. the salesman Sean greeted us outside the store and said we will make this deal happen. The guy is upbeat unflappable a true pfofessional and works with his customers nothing shady about the guy.We spent quite a bit of time at te place because of dings and patchy credit but the deal got done and more importantly my daughter got the car. More

I visited this dealer to look at Mustangs..wasn't sure if I ready to buy, but I wanted to check them out.. Initially, everything started out friendly and light but went downhill quickly...1.the car I sure if I ready to buy, but I wanted to check them out.. Initially, everything started out friendly and light but went downhill quickly...1.the car I came to see was sold, even though I had been contacted by someone later in the afternoon and explained to them that I was coming from Southern MD 2.I was given a very low figure for my trade-in (to be expected, so that we could negotiate) but when the sales guy tried to explain why the figure was so low, he accidentally showed me his inventory list with the prices, my same truck was being sold on their lot for 2x what they were willing to offer me..when I pointed this out, he became defensive and rude 3.i was kept waiting and waiting..i explained that I was only looking and could come back...i was assured that it would "worth my while" to stay because he was going to make me a great deal ( I guess they thought I was born yesterday)..when I said I didn't like their offer and would try another dealer..the Mgr(?) Allan came out to "talk" to me..instead he berated me, waved a paper in my face and asked me very rudely "what didn't i understand?" all the while cutting me off and not allowing me to ask questions, I asked why he was being so aggressive to me and to this i meet with an icy stare...all this took place in the showroom in front of employees and other customers...this was one of the rudest,most embarrassing experiences I have ever had...I am not sure of it was because I came in educated about my trade-in, my tattoos, or the fact that I am a woman...I have read other reviews about this dealer and they are mixed...I guess it depends on the day or person you happen to get...I will not be back, not will I advise anyone else to patronize this dealer...after I got up and walked out, I wasn't called back, which says to me that they know the way they treated me was wrong...I will try following up as much as I can to find out why I was treated this way...I plan to contact Ford as well. More

Bought a new Ford Fusion Hybrid on 6/2/13. Nate Yohannes was our new car salesman. These new cars are about technology and you need the help of the dealer to understand the vehicle. Nate was very helpful an was our new car salesman. These new cars are about technology and you need the help of the dealer to understand the vehicle. Nate was very helpful and articulate when going through the cars features and how to use them. He synced both mine and my wife’s phones. Nate would have had us in the car all day going over the vehicle but my wife and i were getting hungry and wanted to go eat. Nate has been at the dealership for 3+ years and some of the other salesman has been there 10+ years. This dealership does not appear to churn and burn their employees which showed in their customer service. Nicolle Flaten was the finance manager. She has been with the company for 15 years. She was very well versed in the dealerships history. They do not try to sell you the BS insurance products. She got me a better rate than what I was getting on my own. In short. Nate is a qualified salesman with knowledge of the products and is a straight shooter on price. I would recommend that you work with Nate if you are looking for a new Ford at this dealership. I observe workplace cultures as part of my job and I never had a good perception of car dealerships because they seem to churn and burn people. Cowles Ford seems to be different. Long term employees who are knowledgeable about the company’s history are a positive sign for an operating culture of an organization. I would recommend Cowles as a dealership. I bought stock in Ford after the 2012 DC auto show because of the Ford products. I decided to wait for the 2013 hybrid after seeing it at the 2012 auto show. While shopping the Fusion through local Ford dealerships I was thinking about selling my stock since the front end of the business, the dealerships, was so bad. I was amazed at how little the local dealers knew about the Hybrid Fusion and they reinforced my negative perception of car dealers when it came to negotiations. This was not the case with Nate and Cowles Ford. More

I have a warrent issue with 2012 F150 they put on computer said it is ok told to take it to another dealership I ask if another f150 would do the same thing that my f150 does Matt Norris said he woul computer said it is ok told to take it to another dealership I ask if another f150 would do the same thing that my f150 does Matt Norris said he would drive one and call me back have not herd from him very poor service More

These people are dishonest. This was the worst car deal from beginning to end. Sales,customer relations,finance and management at this dealer should be banned from selling Ford products. I was ripped off o from beginning to end. Sales,customer relations,finance and management at this dealer should be banned from selling Ford products. I was ripped off on my trade and purchase of a new vehicle. More

Wandered around dealership, couldn't find a sales person to help me. Prices seemed extremely high, but I don't know if that was to allow more room for negotiations. to help me. Prices seemed extremely high, but I don't know if that was to allow more room for negotiations. More