Koons Woodbridge Ford

Great End of Year Deal! Although the F150 truck I got the Internet Quote on had been off the inventory for several months, I still got a great deal on even a better F150 with Although the F150 truck I got the Internet Quote on had been off the inventory for several months, I still got a great deal on even a better F150 with more options for a similar price. My sales rep, Huda Al Shadidi, was very nice and patient with me as I was during a busy time of the year. Overall a good experience! More

Service Department is Great Just took my 2014 Edge in for its 45,000-mile service. Made an appointment the previous day. I dropped the car off on time and 1 ½ hours later recei Just took my 2014 Edge in for its 45,000-mile service. Made an appointment the previous day. I dropped the car off on time and 1 ½ hours later received a call that car was ready for pickup. Oil and filter were changed along with the cabin pollen filter, tire pressure was checked and all the fluids were top off. Total cost $0. All work was covered under my maintenance contract. Every time I bring the car in for service, The service department goes above and beyond to make sure it is a pleasant experience. I highly rate Cowels Parkway Ford service department. More

Great staff This is my 3rd purchase this year with Francisco, it's always a great experience. He delivers with my demanding personality! Highly recommend This is my 3rd purchase this year with Francisco, it's always a great experience. He delivers with my demanding personality! Highly recommend any commercial purchases through him. More

Great experience I had a very pleasant experience purchasing a used vehicle from Cowles Ford. Communication with my sales person and management was efficient and effec I had a very pleasant experience purchasing a used vehicle from Cowles Ford. Communication with my sales person and management was efficient and effective. I am very happy with my purchase. More

They lied I spent four hours on the phone before going to the dealer. I specifically asked if the car had any rust or body damage and they assured me it did no I spent four hours on the phone before going to the dealer. I specifically asked if the car had any rust or body damage and they assured me it did not. Drove over an hour with two toddlers to go purchase the car and is soon as they pulled around it was covered in rust and had body damage. They tried to twist it and make it seem like I misunderstood and obviously they blatently lied. Never go here. Buyer beware More

Terrible customer servicee Car is a 2013 Ford Explorer and paint is starting to blister. Dealer told me it was out of warranty and they could not help. Yet there is a 5 year co Car is a 2013 Ford Explorer and paint is starting to blister. Dealer told me it was out of warranty and they could not help. Yet there is a 5 year corrosion warranty. Called Ford who sent me back to have dealer take pictures of paint issue so they could review. Went back and again the service department blew me off and refused to take the pictures requested by Ford. More

bad all the way around worst service. I bought a 2013 f150 and found out it had a bad wheel that had been welded back together. was told they would replace it should only ta worst service. I bought a 2013 f150 and found out it had a bad wheel that had been welded back together. was told they would replace it should only take 1/2 hour. 1 and 1/2 hours later and they changed it but they installed the tire the wrong way. I had black walls showing and they installed it white wall out. More

So far, so good. I got an email from Cowles Ford asking me to review my purchase on Yelp or Google, which I find surprising, because I use DealerRater when making my d I got an email from Cowles Ford asking me to review my purchase on Yelp or Google, which I find surprising, because I use DealerRater when making my decisions (my father-in-law was a GM of a Honda dealership, and always said DR was the most reliable site and the one he paid the most attention to when it came to resolving complaints). So, I went to use DR when I researched Cowles Ford, and I almost cancelled my appointment to look at the car because of the feedback on here. The purchase experience was a good one. I'm a financial planner and my wife spent her formative years with her dad at the dealership, so we are "no-nonsense" type people. I walked in with the parameters of the deal, made it clear I had two other appointments to look at the same vehicle at other dealerships, and that we would be leaving within an hour and a half if we weren't pleased. Andre Graham (sales) took that to heart and, I think, did his best to meet our needs. The sales manager (can't remember his name) threw out, in typical fashion, the whole "oh I hope you DON'T buy this car because it is 'accidentally' priced too low and I'm losing money" to which I told him I'm happy to oblige because I have two other appointments after this, at which point he cut that nonsense out. Finance was just "OK"-it took a lot of run-around to get what I needed as the rep I worked with kept trying to tell me with a credit score in excess of 820 that I'd be paying almost 5% interest. It took a finance manager to come in and find a loan at just north of 2%. The positives: the car is WONDERFUL so far and has more features than were even listed online. It has been a blast to drive and we got a terrific deal that was fair on both sides, based on my research. Andre Graham was a very nice guy who seemed to respect the parameters of what I wanted, as well as my time while I was there. Andre also took care of a missing headrest in the backseat within 3 days. Really nice guy. The negatives: I made the appointment 24 hours before we were there. I should have pulled up and seen the car ready. It was "in the shop" for 45 minutes before we even saw it. This was a pure waste of time. The guys we dealt with above Andre were nice, but took them a while to get the job done. Overall, as of now, I would buy another vehicle from Cowles Ford. One recommendation: consider your DealerRater online presence. As I said above, it almost made me cancel my appointment. More

Service is TERRIBLE We had a major truck issue that was just repaired a week prior from our local FORD dealer. On our way to Myrtle Beach for vacation we were stranded o We had a major truck issue that was just repaired a week prior from our local FORD dealer. On our way to Myrtle Beach for vacation we were stranded on 95South. We drifted into Cowles Ford with a Ford, F350 dually, pulling a 40 foot toy hauler fifth wheel at 11:30am on Friday July 8th. Seeing the caravan of 5 RV's coming into the parking lot, a mechanic came out immediately to assess our situation. He knew exactly what was wrong, 2 screws sheered off the part that was just replaced from another Dealer. We then went it to speak to James MDowell about a repair. Wow!! He said he couldn't get to us until Saturday but maybe not even until Monday. WHAT!! I do think this was an emergency situation and James gave us no help whatsoever. LUCKILY Matt Norris stepped up and called other Ford dealers in the area. None could help us. He called rental truck places with no luck. Finally he found someone that could fix our truck that day but we had to get it 1 1/2 hours south. Thankfully they did fix the truck in 2 hours, $400 and we were on our way by 6:30pm. We are so grateful for Matt going that extra mile for us. If it wasn't for us pulling a 14000lb RV and 2 dogs we would have left the truck and rented something. We really felt let down by Ford. Not a happy Ford Truck owner. More

Terrible Experience I made a huge mistake it buying my used vehicle from Cowled Ford in Woodbridge. They were all about making the sale, but when we found out they overl I made a huge mistake it buying my used vehicle from Cowled Ford in Woodbridge. They were all about making the sale, but when we found out they overlooked issues with the vehicle that should have made it fail the state inspection they pointed blame elsewhere. The issues that were found were as follows; a bolt was left off the front wheel bearing, there is a major power steering leak, and several oil leaks. The dealership replaced the bolt (thankfully), but continue to deny there are any leaks when the mechanic has proved them to be there. Keith Franklin, the used car manager, accused the reputable mechanic shop of lying to us before they even looked at the vehicle. I wouldn't recommend this dealership to anyone. They provided me with an unsafe car that will likely cost me money to fix. More