Koons Woodbridge Ford

Got it done! Took care of the issue in a timely manner. Sometimes a glitch in communication goes a long way. I appreciate the promptness of this company. Took care of the issue in a timely manner. Sometimes a glitch in communication goes a long way. I appreciate the promptness of this company. More

No BS - Great Service My positive experience started with Nini - when I called in to get a quote she didn't feed me any lines about "coming in to get the best price" or "co My positive experience started with Nini - when I called in to get a quote she didn't feed me any lines about "coming in to get the best price" or "come in quick because this car will be gone tomorrow", she and Hal offered me a price that beat their competition on the first go round. Luis took care of me when I arrived and did an excellent job insuring that the process went smooth and that I got the terms I was looking for. Moe, despite a small hiccup, also made sure that I got a good rate that made sense to me. Happy with both the car and the experience, would definitely go back. More

Great Experience I have never in my life had such a pleasant experience dealing with a car company. They were the best. Mo Sagel was fantastic. I traveled from the sta I have never in my life had such a pleasant experience dealing with a car company. They were the best. Mo Sagel was fantastic. I traveled from the state of N.J. and did not know what would happen once there. From the moment I met Mo Sagel he took me under his wing and took care of me. It was the most fun I have had in a dealership. I use to hate the process of buying a new car, but Cowles changed my mind on that. Everyone I came in contact with could not be nicer, from Penny who gave me a welcome gift to Solomen who took care of my contract but Mr. Mo Sagel was my favorite. I would recommend their whole outfit any day of the week. FIVE STAR IN MY BOOK. Thank you all again. JOYCE CAPARELE More

Great experience, great car, great people Initially saw the car online, by far the lowest price for similar vehicles. Contacted the dealer and set up an appointment, they had the exact vehic Initially saw the car online, by far the lowest price for similar vehicles. Contacted the dealer and set up an appointment, they had the exact vehicle I saw online ready when we showed up and the pictures online were very accurate of the condition. The price was as advertised, and they found additional savings when titling it. Great experience would definitely but from them again. More

Price is higher than advertised. Started out great. Once you decide on a vehicle and get into the negotiating process other unexplained charges (accessories) appear on the paperwork. Started out great. Once you decide on a vehicle and get into the negotiating process other unexplained charges (accessories) appear on the paperwork. So now you ask, what is this or that charge then haggle those charges off. When you ask the salesman to show you the paper we were writing numbers on 5 mins ago he can't show you now because he says he already shredded it. Really? We spread documents in the middle of negociations? You are supposed to feel you got a deal but all you did is get that bogus charge removed and they sell for the original asking price. Finance guy charges $689 for paperwork even though it's a cash deal and he still gets the title information wrong. Now, we did complete the deal and love the vehicle, but I don't have a feeling of honesty from them. Just my opinion... More

Great Location! Wonderful Staff! Amazing Experience! I was forced into buying a new car due to an accident that totaled my car the week before. I went in with a specific car in mind and within 5 minutes I was forced into buying a new car due to an accident that totaled my car the week before. I went in with a specific car in mind and within 5 minutes Gail, my Sales Rep, had me on the road for a test drive. She worked with me during the whole experience and really was so caring and understanding to my needs and budget. I never felt pushed by her or judged for my budget. She was wonderful! Jerry, from Finance was also great. He made the painful experience of numbers and paperwork enjoyable. More

Hassle-free buying and great service department I did my homework on an F-150 and shopped a couple of dealers. Cowles was straightforward on selection and price. Did the deal quickly and obtained g I did my homework on an F-150 and shopped a couple of dealers. Cowles was straightforward on selection and price. Did the deal quickly and obtained good financing. That was five years ago. Since then, they have been very responsive on service. They always do what they say and have kept the truck in good shape. 100,000 miles of hassle-free driving. I'll be back next time I'm in the market for a Ford. More

Great Staff!! I am thoroughly satisfied with everyone I've dealt with at this dealership. I've now used all of their departments and each are staffed with people I am thoroughly satisfied with everyone I've dealt with at this dealership. I've now used all of their departments and each are staffed with people that definitely go out of their way to help. I recently bought a Certified Pre-Owned Mustang and had not bought a used car since my mid 20's. They took the time to explain each component of the programs and presented me with all of my options. It safer to buy a certified preowned now that it used to be. The Service department I've been using for about 1 1/2 years for the servicing of my truck. They work with your schedule to get you taken care of. All around a great staff and I would strongly recommend this location vice some of the other Ford dealers in the area that I've already dealt with. You won't be sorry!! More

Sold the vehicle I wanted and failed to notify me. I live 2 hours away from here but I was interested in a specific vehicle on the lot so I scheduled a test drive for 8pm on a Friday night. The day of I live 2 hours away from here but I was interested in a specific vehicle on the lot so I scheduled a test drive for 8pm on a Friday night. The day of the test drive I received two e-mails from two different people at the dealership confirming my test drive (one at 10am, one at 6pm). When I arrived in the evening, it was only to be informed that they had sold the vehicle that morning and were apparently incapable of noticing they had other interested customers and contacting them. Needless to say, we were pretty frustrated to waste over 4 hours of our night on this. While the people present (not the same as those who had e-mailed me earlier) were polite enough, it doesn't change the fact that their dependence on their apparently automated e-mail system is a recipe for terrible customer service. I will obviously not do business with them because of this incident and I intend to deter everyone I know from dealing with them. To top it off, I received another automated e-mail today thanking me for coming and providing more information on the vehicle which is no longer available. More

Waste of time This was a month ago. It was time to buy a car, so I got a car loan from my bank and was finally able to do some serious car shopping. I checked out C This was a month ago. It was time to buy a car, so I got a car loan from my bank and was finally able to do some serious car shopping. I checked out Cowles Ford because it was close-by, man was I so wrong. Classic bait and switch... Went here to buy a Ford Fiesta SE for an AGREED UPON PRICE, it was even stated in the email for 12500, this turned out to be false. I down at the dealership signing all these papers thinking I got this car for exactly 12500. Turns out I did not qualify for some student rebate, which I AM A College student! I gave them a printed copy of my transcripts then the guy is gone for a long time maybe 40 minutes. Then he comes back to me with a way higher price than before with an extra $750 tagged onto the price. Then had the nerve to ask me about my rate that I got from my bank for the loan and asking me to finance with them after I clearly said I already had a loan and DO NOT NEED FINANCING. I walked right out after that. Avoid this place if you want to save time and easily just purchase a car. Wouldn't even rate this place with a one star lol. Overall terrible experience and they still have not even apologized. More