Koons Woodbridge Ford

Horrible Dealership & People HORIFFIC experience & the most irresponsible dealership/staff I have ever come across. I would warn everyone to NOT get trapped by Cowles Ford’s sweet HORIFFIC experience & the most irresponsible dealership/staff I have ever come across. I would warn everyone to NOT get trapped by Cowles Ford’s sweet talk and I’d suggest you take your business literally anywhere else if you want to save massive headache and dollars. I bought a Ford Mustang from these folks (one of their highest grossing cars) and 4 months later, I still don’t have the title, permanent plates or registration for the car. Not only that, for several weeks they would not send me temp plates/tags and I couldn’t drive to work or go anywhere (This is all while I’m making my monthly payments for this car promptly). During thanksgiving I could not drive to see family and had to find expensive alternatives to travel. I could not go shopping or even take my sick mom to the hospital. This Cowles Ford dealership would then not take my calls, when I’d request them to send temporary plates/tags while they figure out the title for my car. Mind you, I bought this car in September, the dealership did NOT EVEN OWN THE CAR, when they sold it to me. 4 Months on and they still don’t even own the title or registration of the car and they’ve decided to try and shove me under the rug so that no one finds out about it. If you’d ever like to speak to a manager at this place, good luck because they’ll be extremely nice to you before you buy the car, but will take you on a bad bad ride once you’ve paid them for it. Service: Horrendous, Staff: Horrible people By far the worst of the worst dealerships I have come across in the United States. Beware! More

sale service was great excellent service in sales and financing, would do business with this dealership again. Looking forward to our next experience. Sale could not have excellent service in sales and financing, would do business with this dealership again. Looking forward to our next experience. Sale could not have been better. More

Professional, fast & friendly From the time my wife and I walked into the dealership Ahmad was all over it. All questions we asked were answered immediately and if he didn’t know t From the time my wife and I walked into the dealership Ahmad was all over it. All questions we asked were answered immediately and if he didn’t know the answer he wasn’t gone very long to get it. Ahmad was very patient and understanding of what we were looking for in our purchase. This was one of the fastest and most comfortable experiences we’ve had in purchasing a vehicle... ever! More

Best buying experience in 45 years Over the course of 45 years I have purchased over 11 vehicles either for myself or my wife and/or sister. This has been the most positive experience y Over the course of 45 years I have purchased over 11 vehicles either for myself or my wife and/or sister. This has been the most positive experience yet. The price was right (less than what I expected). The "after market" experience for running boards and bed liner had a slight kick-up, but I am not in a rush for that install. More

Got it done! Took care of the issue in a timely manner. Sometimes a glitch in communication goes a long way. I appreciate the promptness of this company. Took care of the issue in a timely manner. Sometimes a glitch in communication goes a long way. I appreciate the promptness of this company. More

No BS - Great Service My positive experience started with Nini - when I called in to get a quote she didn't feed me any lines about "coming in to get the best price" or "co My positive experience started with Nini - when I called in to get a quote she didn't feed me any lines about "coming in to get the best price" or "come in quick because this car will be gone tomorrow", she and Hal offered me a price that beat their competition on the first go round. Luis took care of me when I arrived and did an excellent job insuring that the process went smooth and that I got the terms I was looking for. Moe, despite a small hiccup, also made sure that I got a good rate that made sense to me. Happy with both the car and the experience, would definitely go back. More

Great Experience I have never in my life had such a pleasant experience dealing with a car company. They were the best. Mo Sagel was fantastic. I traveled from the sta I have never in my life had such a pleasant experience dealing with a car company. They were the best. Mo Sagel was fantastic. I traveled from the state of N.J. and did not know what would happen once there. From the moment I met Mo Sagel he took me under his wing and took care of me. It was the most fun I have had in a dealership. I use to hate the process of buying a new car, but Cowles changed my mind on that. Everyone I came in contact with could not be nicer, from Penny who gave me a welcome gift to Solomen who took care of my contract but Mr. Mo Sagel was my favorite. I would recommend their whole outfit any day of the week. FIVE STAR IN MY BOOK. Thank you all again. JOYCE CAPARELE More

Great experience, great car, great people Initially saw the car online, by far the lowest price for similar vehicles. Contacted the dealer and set up an appointment, they had the exact vehic Initially saw the car online, by far the lowest price for similar vehicles. Contacted the dealer and set up an appointment, they had the exact vehicle I saw online ready when we showed up and the pictures online were very accurate of the condition. The price was as advertised, and they found additional savings when titling it. Great experience would definitely but from them again. More

Price is higher than advertised. Started out great. Once you decide on a vehicle and get into the negotiating process other unexplained charges (accessories) appear on the paperwork. Started out great. Once you decide on a vehicle and get into the negotiating process other unexplained charges (accessories) appear on the paperwork. So now you ask, what is this or that charge then haggle those charges off. When you ask the salesman to show you the paper we were writing numbers on 5 mins ago he can't show you now because he says he already shredded it. Really? We spread documents in the middle of negociations? You are supposed to feel you got a deal but all you did is get that bogus charge removed and they sell for the original asking price. Finance guy charges $689 for paperwork even though it's a cash deal and he still gets the title information wrong. Now, we did complete the deal and love the vehicle, but I don't have a feeling of honesty from them. Just my opinion... More

Great Location! Wonderful Staff! Amazing Experience! I was forced into buying a new car due to an accident that totaled my car the week before. I went in with a specific car in mind and within 5 minutes I was forced into buying a new car due to an accident that totaled my car the week before. I went in with a specific car in mind and within 5 minutes Gail, my Sales Rep, had me on the road for a test drive. She worked with me during the whole experience and really was so caring and understanding to my needs and budget. I never felt pushed by her or judged for my budget. She was wonderful! Jerry, from Finance was also great. He made the painful experience of numbers and paperwork enjoyable. More