Koons Woodbridge Ford

They make it simple I don't have a lot of time to waste. I tell them what I want. If they can do it, great. If not, no worries. They don't beat around the bush and waste I don't have a lot of time to waste. I tell them what I want. If they can do it, great. If not, no worries. They don't beat around the bush and waste my time. This is the fourth or fifth truck I've bought from this dealer. I'll keep going back. More

Very courteous and professional Was greeted promptly and friendly sales rep. Went over many options. Explained every thing thoroughly. Show me possible vehicle and all the feature Was greeted promptly and friendly sales rep. Went over many options. Explained every thing thoroughly. Show me possible vehicle and all the features on it. Ended up with a used vehicle rather than new one after my son came back with me. Happy with whole process from start to finish. More

Fracturing!!!!!!! I made an appt for 230pm to get my oil change on 11/17. If it is best to make an appt. Why did I have to wait 1.5 maybe 2 hours for my car to he don I made an appt for 230pm to get my oil change on 11/17. If it is best to make an appt. Why did I have to wait 1.5 maybe 2 hours for my car to he done? Fracturing to say the less. I would think with an appt that you would get in and out quicker, but guess I am wrong. I could go some place else make an appt and get done in good time frame. Just saying something needs to be looked into for your loyal customers. More

A good place to be! I recently bought a new Ford Fusion from Cowles, and the experience was refreshing, relaxing and rewarding. I am pleased and satisfied with the top-no I recently bought a new Ford Fusion from Cowles, and the experience was refreshing, relaxing and rewarding. I am pleased and satisfied with the top-notch customer service I received from my sales associate, Serat, and the customer care rep, Me-me. Both made me feel valued and important, and I will definitely recommend others to go check them out! EF More

Cowles Ford...Great experience (Twice) We recently purchased a new 2018 Ford Explorer from this dealership. This is the second ford we've purchased from the dealership in the past 6 months We recently purchased a new 2018 Ford Explorer from this dealership. This is the second ford we've purchased from the dealership in the past 6 months. Both times we worked with M. Sagal. He could not have been better. Our experience from start to finish was top notch. Will definitely be back to Cowles Ford and him for our next purchase. More

Worst service ever The worst customer service experience and dirty sales techniques on used vehicles unsafe to drive inspected by the worst service department I have eve The worst customer service experience and dirty sales techniques on used vehicles unsafe to drive inspected by the worst service department I have ever seen. SM didn’t bother to respond emails to at least apologize. They sale you a car that within two weeks you have to change tires and brakes. Three hours of waiting for oil change on the first 3 weeks of buying the car .With sales manager offending me to say that if he fix the problem I will still come back to complain about Something else, when he knew that vehicle shouldn’t been in that condition. More

Great Salesperson Lindsey Stowell is the best car salesperson I’ve ever worked with, and I’ve bought 20+ new cars over the years. She’s personable, professional, knowl Lindsey Stowell is the best car salesperson I’ve ever worked with, and I’ve bought 20+ new cars over the years. She’s personable, professional, knowledgeable, totally focused on the customer; she actually listened. If you go to Cowles I recommend asking for her. James the manager (can’t recall his last name) also was a cut above the norm at his position. Seems to be a fairly normal franchise dealership otherwise. More

Recent purchase of F150 Salesman, M. Sarat, was knowledgeable, honest and helpful as we evaluated my needs and budget. I felt like I got a great truck for a reasonable price. Salesman, M. Sarat, was knowledgeable, honest and helpful as we evaluated my needs and budget. I felt like I got a great truck for a reasonable price. More

Grat Place to get your Ford serviced Stopped in for a routine service and a S.I. didn't have an appointment just figured to leave it a couple days. Called back early next morning and all Stopped in for a routine service and a S.I. didn't have an appointment just figured to leave it a couple days. Called back early next morning and all done. Great service great place to get your service. More

Honesty and integrity in deal. In 22 years, I have bought 6 vehicles from Cowles. If I didnt love the experience, I would not have returned. Cowles goes above and beyond to ensure In 22 years, I have bought 6 vehicles from Cowles. If I didnt love the experience, I would not have returned. Cowles goes above and beyond to ensure you get their best. More