Koons Woodbridge Ford

Great experience! Keith Fralin and Dexter Watts we’re ultimate professionals throughout the entire process. Also Christian emailed a video of the car I thought I wanted Keith Fralin and Dexter Watts we’re ultimate professionals throughout the entire process. Also Christian emailed a video of the car I thought I wanted to save a trip to dealership, but then I settled on a different car. Every cell, every text, every stupid question was answered promptly and honestly, proving there are no stupid questions. If I could give more stars, I would! More

Professional and respectfull service Great customer service. I have been using this dealership since 2015 for services and to buy vehicles. Staff is very professional, and respectful. Rob Great customer service. I have been using this dealership since 2015 for services and to buy vehicles. Staff is very professional, and respectful. Robert in services and Frank in sales are my guys. More

Adequate I had made my usual online appointment , arrived 10 minutes earlier, waiting for about 15 mins,,there was definitely chaos between the techs and prior I had made my usual online appointment , arrived 10 minutes earlier, waiting for about 15 mins,,there was definitely chaos between the techs and prior customers, fortunately I was in & out in about 90 minutes. More

Fast and Easy I knew what I wanted and came prepared and they made it as fast and easy as possible. My third vehicle from them. Good experience. I knew what I wanted and came prepared and they made it as fast and easy as possible. My third vehicle from them. Good experience. More

Service since purchase in 2011 I looked at many different Ford dealers in 2011 before purchasing a new Ranger. This was good going to be the last year on the market. Cowles made the I looked at many different Ford dealers in 2011 before purchasing a new Ranger. This was good going to be the last year on the market. Cowles made the best offer and provided me the best trade in offer for a Hyundai I owned. Since then I have had the car serviced there every 6 months. The scheduling is easy, the wait time for the service has been very reasonable, the staff have been very friendly and helpful. I highly recommend Cowles! More

Friendly place lots of help lots of help was never left wondering on anything. They made sure that I was able to get the truck that I wanted and took care of me like a long time lots of help was never left wondering on anything. They made sure that I was able to get the truck that I wanted and took care of me like a long time friend would highly recommend Cowles to anyone interested in obtaining a new vechical More

Service The entire service team always go out of the way to treat you like family. Everything is always top notch and I understand and know the status of my The entire service team always go out of the way to treat you like family. Everything is always top notch and I understand and know the status of my vechile More

SERVICE-FILTER HAD AN OIL CHANGE ANR REAR PADS INSTALLED. I AM VERY HAPPY WITH THE SERVICE PERFORMED AND ROBERT STEEL. THE CAR WAS READY WHEN PROMISED. WE HAD NO HAD AN OIL CHANGE ANR REAR PADS INSTALLED. I AM VERY HAPPY WITH THE SERVICE PERFORMED AND ROBERT STEEL. THE CAR WAS READY WHEN PROMISED. WE HAD NO ISSUES. More

Left hanging Splash guard was left loose from underneath truck after oil change. Was hanging off when I returned home. Didn’t return due to travel time and schedul Splash guard was left loose from underneath truck after oil change. Was hanging off when I returned home. Didn’t return due to travel time and schedule. Tighten the guard myself. Not my first visit, service is usually good with no issues. More

Lacking Quality In the past 3 months there have been two instances where maintenance was done on my Ford Ranger and I left with lingering issues which can only be att In the past 3 months there have been two instances where maintenance was done on my Ford Ranger and I left with lingering issues which can only be attributed to hasty work or lack of care. I had my drive belt replaced but the belt wasn't tensioned properly and began having issues while driving until I got it fixed at another location. Second issue was with the "Charging System" warning light, this was fixed by having a new battery replacement yet when I received my vehicle it was still displaying the warning light. I went back into them and all they said was to drive it for 15 minutes until the light turned off since they just replaced the battery. The next day my vehicle died in the middle of traffic and I had to get a tow and new alternator. Though they were friendly and professional the level of effort they put into resolving issues was subpar and sloppy. Using the dealership service center should reduce stress and improve your precious time on the weekends by not having to do maintenance yourself. I'll never go back and will steer everyone I know from bringing their vehicle to this location. More