Koons Woodbridge Ford

New car purchase We went in to test drive a couple of models. The salesman and the general manager worked with on a price we were satisfied with. It was overall a pl We went in to test drive a couple of models. The salesman and the general manager worked with on a price we were satisfied with. It was overall a pleasant experience. More

Mixed feelings Buying my truck took 4-1/2 hours. I’ve never had to take that much time. Then they didn’t wanna give me anywhere close to what my trade was worth. Too Buying my truck took 4-1/2 hours. I’ve never had to take that much time. Then they didn’t wanna give me anywhere close to what my trade was worth. Too much back and forth. I called before driving 3-1/2 hours to the dealership to ask if the price they had advertised on autotrader was anyone’s price and they said yes until I got there and then they tried to tack on a few thousand dollars saying I don’t qualify for certain rebates. And then there’s the other fees that they don’t advertise. Overall I got a fair deal I guess and everyone was very friendly. It just took way too long More

Purchase of new car Satisfied with overall service received at the dealership. The customer service was great. Mr. Henesworth has very good customer relationship and I wi Satisfied with overall service received at the dealership. The customer service was great. Mr. Henesworth has very good customer relationship and I will recommend him to any friend. More

Oil Change Process Too Slow The oil change process is too slow. I had a 0900 appointment for oil change and tire rotation. Arrived about 0845. Job to just over two hours. My The oil change process is too slow. I had a 0900 appointment for oil change and tire rotation. Arrived about 0845. Job to just over two hours. My vehicle was not started on until 0945 or 1000. That's too slow. I can go to Jiffy Lube and be in an out in less than 20 minutes. What good is having an appointment if the technicians aren't going to begin work on the vehicle until well after the scheduled time? Other than the process taking too long, the service person that handled my service request was excellent, but management needs to figure out a way to provide faster service on routine maintenance orders. More

Horrible service of first responder Called prior to the 2 hr drive, said one price w my credit, get there and a whole other story and wants additional $150 month! Also said forget first Called prior to the 2 hr drive, said one price w my credit, get there and a whole other story and wants additional $150 month! Also said forget first responder discount! Disgraceful! Go elsewhere! I can imagine how they treat others! Horrific treatment! More

Excellent customer service and a lot of options and opportu My sale representative was able to show me different options and provided all information that helped me to get what I wanted! Also management very c My sale representative was able to show me different options and provided all information that helped me to get what I wanted! Also management very careful. After deal is done they still following up make sure everything is working! More

Seamless purchase, friendly sales and staff. I didn't have time to walk into the show Room when Mo greeted me an asked to assist. Told him what I was looking for and he immediately showed me seve I didn't have time to walk into the show Room when Mo greeted me an asked to assist. Told him what I was looking for and he immediately showed me several F150's that I described. Test drove the one I was interested in and did my research and returned 5 days later to purchase. As easy as that. Gave me what I thought to be a fair price. More

Satisfied Customer Cowles Parkway providedn excellent service, excellent customer service and teamwork, while making the brake repair in my Ford Flex.. I am a satisfied Cowles Parkway providedn excellent service, excellent customer service and teamwork, while making the brake repair in my Ford Flex.. I am a satisfied customer, they also performed a multi point inspection, set tire pressure and topped off all fluids. More

Had a service on a F150 Had an excellent experience with our Service. Mr. Robert Steele, Service Advisor, went over everything and made great recommendations. Also called us Had an excellent experience with our Service. Mr. Robert Steele, Service Advisor, went over everything and made great recommendations. Also called us when the Service was complete. The workmanship of the work crew was also a pleasant experience. More

Great Experience Drove 170 miles to get the best deal on the truck I wanted. Well worth the trip. No pressure sales, extremely knowledgeable staff. Got the truck I w Drove 170 miles to get the best deal on the truck I wanted. Well worth the trip. No pressure sales, extremely knowledgeable staff. Got the truck I wanted for the price I wanted. More