Koons Woodbridge Ford

Service Review Great and honest service. Timely notice of recall and efficient service to have it remedied. My vehicle was returned in a timely manner and clean. Great and honest service. Timely notice of recall and efficient service to have it remedied. My vehicle was returned in a timely manner and clean. More

Routine oil change I have no complaints or shade to cast. The vehicle is running fine and I expect it to continue to run fine. They have a busy office area and are wel I have no complaints or shade to cast. The vehicle is running fine and I expect it to continue to run fine. They have a busy office area and are well staffed to minimize waiting. More

Steering Repair and Alignment Another positive experience with the Service Dept. Brought my truck in for a steering issue and alignment. Robert the service writer was accommoda Another positive experience with the Service Dept. Brought my truck in for a steering issue and alignment. Robert the service writer was accommodating and knowledgeable. He explained the processes and how long the work would take. The technician, Tyler was an excellent source of knowledge; he very quickly discovered a worn tie-rod end. After replacing the tie rod end he aligned my vehicle. It rides great. And, goes down the highway like new! More

Bad work, can’t be trusted Incapable of performing a simple Oil change and tire rotation 2x in a row. Didn’t wipe excess oil leaked on driveway. Found access cover barely on o Incapable of performing a simple Oil change and tire rotation 2x in a row. Didn’t wipe excess oil leaked on driveway. Found access cover barely on once and they left it off the second time. Didn’t rotate my tires causing premature were on a brand new vehicle with only 32k miles. Service manager told told me he disagrees, because tire cupping is primary sign of not rotating tires. Couldn’t be further from the truth. He either lied to my face, or doesn’t know the basics. I’ll let you decide. Can’t be trusted. Avoid at all costs. My problem continued despite me reminding them of the previous poor service before they even started. . Ford should revoke its contract with them permanently. More

A place to buy a used or pre-owned vehcile I enjoyed working with Mo Sereet who was my salesman. The atmosphere wasn't overburdened and no one pushed me around like other dealerships. he sale I enjoyed working with Mo Sereet who was my salesman. The atmosphere wasn't overburdened and no one pushed me around like other dealerships. he sales negotiation was very smooth. I wished, however, they had told me from the beginning that the title would not be available for 10 days. This way, I was aware that I needed to wait for the time it took for the Bank of America Cashier's check to be verified at it written and deposited. They didn't say this to me but I was able to figure it that was their goal. All in All the experienced was good and I would recommend this dealership to anyone including my family and friends. Dr. Maxwell M Taylor Annandale, VA More

Good experience than expected Overall everything was perfect, I’ve had a good experience, but I still don’t know when the tonneau cover will be there and ready to install. Overall everything was perfect, I’ve had a good experience, but I still don’t know when the tonneau cover will be there and ready to install. More

Great services Ahmad was great to work with and very knowledgeable. I will be back to work with him in the future. Thanks, Ahmad for the great experience. Ahmad was great to work with and very knowledgeable. I will be back to work with him in the future. Thanks, Ahmad for the great experience. More

My New Car It was a great experience. I would recommend this dealership to anyone that is looking for a Fod vehicle in the DMV. Great deals and great people. It was a great experience. I would recommend this dealership to anyone that is looking for a Fod vehicle in the DMV. Great deals and great people. More

Standard service and oil change Cowles has been suffering in the service department but is on the right track now with the new service manager (former employee) coming onboard. He t Cowles has been suffering in the service department but is on the right track now with the new service manager (former employee) coming onboard. He truly understands customer service and will work with his team to deliver the right results after the lack of leadership in the service department over the last six months to a year. This will also encourage me to purchase future vehicles from them - but only if the service continues to be good. More

USED Car Purchase I purchased a 2016 Ford Fusion Energi from Cowles Ford. I had so many questions as i had never driven an electric nor a hybrid car. Keith helped I purchased a 2016 Ford Fusion Energi from Cowles Ford. I had so many questions as i had never driven an electric nor a hybrid car. Keith helped me understand all of it. Christian the sales rep was super and the Finance group even convinced me to purchase an extended warranty and premium care. I was interested in buying a pre owned Ford from a Ford dealer and this was a very good experience. More