Koons Woodbridge Ford

Though I usually have no problems here i have had 2 bad Though I usually have no problems here i have had 2 bad experiences from this service department. First was a request for a brake service which was Though I usually have no problems here i have had 2 bad experiences from this service department. First was a request for a brake service which was not performed followed by the subsequent service that resulted in new rotors and pads when i could have avoided the purchase of the new rotors had they been serviced when i asked originally. Second bad experience... Sent truck in for squeaking noise when turning wheel and loud clunking when driving over small bumps or pot holes. Could not replicate clunking and was told the front shocks were bad and needed to replace to fix the squeaking. So with new shocks on i head home. I found the squeaking was still there. I climbed under my truck to diagnose the issue myself and found a nut completely loose in my suspension. They towed my truck back to the dealer to fix and assured me the squeaking problem was due to the loose nut and delivered my truck back to me 1.5 days later. Bottom line i still have minor clunking and i still have a squeak! I think i will go elsewhere for everything but a simple oil change. More

took 3 hr for Oil Change and they recommend additional services but with out parts or labor pricing total waste of time wouldn't recommend them to ANYBODY services but with out parts or labor pricing total waste of time wouldn't recommend them to ANYBODY More

Good location, patient with us and our concerns about payments. All the staff was a very friendly, we loved the finance guy. Plan to come back for our next purchase payments. All the staff was a very friendly, we loved the finance guy. Plan to come back for our next purchase More

Great communication and turn-around time. I called ahead to make an appointment and everything went well. Multiple parts were ordered in advance to make it a smooth process. Very well done and appreciated to make an appointment and everything went well. Multiple parts were ordered in advance to make it a smooth process. Very well done and appreciated. More

Always feel I can trust Cowles Ford for all maintenance for my Flex! The team there are courteous and always keep me informed! Fantastic Service! for my Flex! The team there are courteous and always keep me informed! Fantastic Service! More

I've always had wonderful service when bringing my trucks in for service. I've been bringing them to Cowles for years now and wouldn't consider going anywhere else. James, the diesel service manager, has al in for service. I've been bringing them to Cowles for years now and wouldn't consider going anywhere else. James, the diesel service manager, has always been professional and courteous and takes time to explain things thoroughly. It's always been a good experience. More

they have poor service, they do not value customers and they are liars Too they have very bad services, read all the papers before sign they are liars Too they have very bad services, read all the papers before sign More

Our very first visit to Cowles Parkway Ford and it resulted in the purchase of a brand new 2020 Ford F-150 XLT. We had a great experience and look forward to a continued relationship with Cowles Park resulted in the purchase of a brand new 2020 Ford F-150 XLT. We had a great experience and look forward to a continued relationship with Cowles Parkway Ford for all our future service. More

Top notch sales experience with Chester Jennings. I got the exact car I was looking for, 2020 Ford F-150. Everyone was very friendly and I will be returning again when I am in need of a vehicle! the exact car I was looking for, 2020 Ford F-150. Everyone was very friendly and I will be returning again when I am in need of a vehicle! More

Timely, expert service at a fair price. Clean, comfortable waiting area. James, the truck service manager, provided professional, friendly support during my visit. Recommend to others. comfortable waiting area. James, the truck service manager, provided professional, friendly support during my visit. Recommend to others. More