Koons Woodbridge Ford

I had an issue with getting the title to my new Ford Explorer squared away and Curtis Graves got it taken care of the same day. I went into the dealership about 3 weeks earlier and talked to a sales ma Explorer squared away and Curtis Graves got it taken care of the same day. I went into the dealership about 3 weeks earlier and talked to a sales manager and he assured me it would be fixed but did not follow through. Curtis made me feel like my issue was a priority and he proved it was. Thank you Curtis!!!!! More

I first visited this dealership when it was Cowles. I wondered if it would be as pleasant an experience now that it was Koons. A flat tire gave me an unscheduled opportunity to find out. I was very I wondered if it would be as pleasant an experience now that it was Koons. A flat tire gave me an unscheduled opportunity to find out. I was very pleasantly surprised. The staff was very pleasant, efficient, and accommodating. I very much appreciated working with Sachin Ramjoo. The dealership was clean and inviting. I actually got some work done while I was waiting! I will definitely be returning for my routine maintenance. More

Recently open dealership shows the quality of Ford at all their dealerships. Will get my 1st consideration if I purchase a new vehicle. their dealerships. Will get my 1st consideration if I purchase a new vehicle. More

Dealer stayed in touch with me during the repair of my vehicle. And kept me up to date with repairs vehicle. And kept me up to date with repairs More

My service Advisor was really Great , I walk in at 8:20 for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. More

Kathryn was wonderful she let me know about what was going on with my vehicle she was great. They took care of my vehicle in good time.and it runs great. going on with my vehicle she was great. They took care of my vehicle in good time.and it runs great. More

Worst experience with a dealer I’ve ever had. If you can put up with crazy levels of BS you may get the vehicle you want at a good price. I did, but I would not go through it again. Will not If you can put up with crazy levels of BS you may get the vehicle you want at a good price. I did, but I would not go through it again. Will not communicate. Took 2 days for someone to contact me about coming to look at the vehicle. First step in the door they inspected my truck for trade and took $1500 off the trade number they gave me for a taillight bulb out. I knew this was BS because the truck had a horrible timing chain slap and they didn’t hear it. vehicles not ready for sale. Tailgate wouldn’t open, power steps stuck, recall work not addressed, accessory bed hooks missing (under back seat) spare key missing (in glove box) then they try to add a $1000 fee to inspect the vehicle before sale which they are required by law to do anyways and obviously didn’t. Vehicle passed inspection with illegal tint which I had to handle on my own when I took it in for inspection in my state. finance department try’s to pull fast ones. will not accept out of state bank check, then can only do about 13% interest trying to get the money back they took off to get you in the door. The more of the extras you decline the higher the interest goes. Service department very questionable (advisor was very nice) They couldn’t fix the stuck steps, said it needed $3000 new steps. I had them take $1500 off the price and fixed them with spray lubricant at home. They agreed in contract to fix the tailgate, so I scheduled a service and drove 3 hours to find they didn’t have the part in stock. Eventually they located one. Took 3 months to get a license plate. I had to get Ford corporate involved just to get Koons to respond to me after sale. The job was reassigned to Joselyn Hernandez who handled it right away (thank you Joselyn) I would avoid at all cost, even if the vehicle is priced way below market like mine was, it’s just not worth the 9 hours in the dealer and 3 month prolonged headache following. More