Koons Woodbridge Ford

Upon my arrival, I was greeted and checked in with concern for my vehicle needs. concern for my vehicle needs. More

Very quick and courteous service. Sachin was very helpful and provided updates on my car's status which I really appreciated. Sachin was very helpful and provided updates on my car's status which I really appreciated. More

very happy to work with Reginald garland (service advisor) he made sure everything was taken care of with my ford explore I am very happy with there service 10 out of 10 advisor) he made sure everything was taken care of with my ford explore I am very happy with there service 10 out of 10 More

Took longer then I thought but I’m thrilled they had the tires in stock. tires in stock. More

An eleven-year customer at this location, I have now bought two cars since Koons took over The atmosphere there is terrific. Sales, parts, and service are friendly, helpful, and not after your last do bought two cars since Koons took over The atmosphere there is terrific. Sales, parts, and service are friendly, helpful, and not after your last dollar. Jeffery was my latest salesman, and was fast, efficient, and very knowledgeable of all the different car models and which ones wold suit us the best. After we settled on what we wanted, he found the specific car that fit us best and after a detailed description, we arrived at a price and moved on to the mound of paperwork required these days to buy a car. Luckily, Koons has gone totally paper-free and Bill, the business manager took us through all of it in a short time. Even then the Sales Manager made sure we got some of the pizza Koons had purchased. I totally credit Jeffery and his jovial mood for arranging all of this smooth process. If you want to buy a car that is the opposite of all the bad stories you have probably heard about buying a car, this is the place to go. More

We recently purchased a used 2018 Ford F150 XLT. The sales portion of the deal was handled well however we are not impressed with the service department and our request for follow up assistance has The sales portion of the deal was handled well however we are not impressed with the service department and our request for follow up assistance has been ignored. The vehicle had a flat tire and the wheels needed balancing before we took delivery. The tire was reinflated and we were told that there was no problem. Turns out that the wheel is corroded and will not hold air. When we arrived home in New Jersey we discovered a missing lug nut which was not missing before the wheels were balanced. Our requests for a replacement lug nut have been ignored. Evidently once a sale is made they don't want to hear from you again. More

I had the opportunity to meet Phil Arellano today. He is the GM at Koons Woodbridge. I had a small matter where I needed some help finalizing the delivery of my Ford Maverick. His professionalism i He is the GM at Koons Woodbridge. I had a small matter where I needed some help finalizing the delivery of my Ford Maverick. His professionalism in working with me was very reassuring that this dealership will do all they can within their limits to create a customer for life and not just for the immediate sale. More

Overall it was a great experience and the recall work was done well. My only nit is that the time took longer due to the need to get parts from off site and I would have appreciated a text, email or call to done well. My only nit is that the time took longer due to the need to get parts from off site and I would have appreciated a text, email or call to update my expectations. More

They are horrible. And not very honest! There communication skills suck. My car has been in the shop literally 7 times since April 2020. It has been in for the same iss And not very honest! There communication skills suck. My car has been in the shop literally 7 times since April 2020. It has been in for the same issue, transmission issues. I purchased my car new in March 2020. More

Great and very professional with all the headache and stress the advisors go through 6 stars to Janet, Christina, sashin and Katie excellent stress the advisors go through 6 stars to Janet, Christina, sashin and Katie excellent More