Koons Woodbridge Ford

I buy this truck 54 thousand dollas and buy primium package warranty and i take to the dealer tail light don work and they say doesn cover koons dealer the wors dealer i never buy a car from then bad package warranty and i take to the dealer tail light don work and they say doesn cover koons dealer the wors dealer i never buy a car from then bad service More

Be careful, your about to get screwed! I bought a used 2018 f150 10/28/2022. Drove the truck off the lot around 6pm. Check engine light came on in less than 24 hours. Po420 and Po430 c I bought a used 2018 f150 10/28/2022. Drove the truck off the lot around 6pm. Check engine light came on in less than 24 hours. Po420 and Po430 codes. BOTH cat converters were bad! I accused them of clearing the codes to sell it and I stand by my accusation! There is about a zero chance they didn’t know about it and both converters went bad at the exact same time. After several days and speaking to many different people I decided to take it to a dealer closer to me, as it was covered by Fords warranty and a TSB. Cat Converters are on back order with no idea when they will be in. No loaner car available. I have owned the truck for a month next week and haven’t been able to use it yet! They will smile and be nice while your getting stabbed in the back! Today I received a bill for an extended warranty that I specifically turned down. Someone in that dealership fraudulently signed me up for it after I said NO. When I spoke to the manager he said he remembered me denying it and that it was fraud and I should just ignore it. I called the billing company and they said it was set up by Koons Ford of Woodbridge. Conclusion to this problem is still unknown! I’d like to say use another dealer but I’m not sure they would be any better. My experience has not been good! Bad service and outright fraud. Shop at your own risk…… More

Debi Compton - thank you for your oversight of my service. It was on time and completed in a reasonable time. Thank you service. It was on time and completed in a reasonable time. Thank you More

First time under new management. Staff seem efficient. I did have to go up to the front desk 2 hrs and 30 minutes for an oil change. My paper work was on a desk. Another emplo Staff seem efficient. I did have to go up to the front desk 2 hrs and 30 minutes for an oil change. My paper work was on a desk. Another employee checked me out. More

If it would let me I would give them 0 stars. This service department has to be the worst managed dealership on the east coast. My advisor Aki Munoz told me the technician was doing a diagnostic This service department has to be the worst managed dealership on the east coast. My advisor Aki Munoz told me the technician was doing a diagnostic and would get back with me soon. This is what I was told 3 different times. My truck was there 6 hours so I got a Lift ride to check on my truck when I got there they gave me a print out and NOTHING had been looked at after being there for 6 hours. I asked why because I had set up an appointment two weeks earlier. I was told by Aki that the appointment was to pull it into the service bay only, didn't mean it was going to have anyone working on it. My advice is to Stay as far away from this place as possible. 0 stars More

Great, friendly, and reasonable service. Would not take car anywhere else. Highly recommend the service department. Would not take car anywhere else. Highly recommend the service department. More

Work was completed on time and when I was told to expect the job to be done. This is very important to me the job to be done. This is very important to me More

William Moten Jr did a FANTISTIC JOB for my deal! ! He was active in my deal from start to finish. PLEASE SEE HIM!!! Lee Abdullahi was my finance manager. He worked out a GREAT deal for me on m ! He was active in my deal from start to finish. PLEASE SEE HIM!!! Lee Abdullahi was my finance manager. He worked out a GREAT deal for me on my vehicle that I am totally pleased. with, his 10+ years of experience in finance is noteworthy. More

Terrible. Avoid at all cost. Will never by another ford. Rude, unresponsive and didn’t value my time as a customer. Avoid at all cost. Will never by another ford. Rude, unresponsive and didn’t value my time as a customer. More

I got a courteous and welcoming response from everybody. I appreciated the Excellent expert, and professional advice. I felt confident in the advice and service that was provided to me! I appreciated the Excellent expert, and professional advice. I felt confident in the advice and service that was provided to me! More