Koons Woodbridge Ford

Well have never had any problems with the service from purchasing four cars in the past 10 years to a good service department specifically Mr. Small attention to insure that my car was taken care of. purchasing four cars in the past 10 years to a good service department specifically Mr. Small attention to insure that my car was taken care of. More

Vehicle was returned to me with a dirty interior. What appeared to be grease or oil was observed all over the leather seat cover on the passenger side of the car. This condition did not exist befor What appeared to be grease or oil was observed all over the leather seat cover on the passenger side of the car. This condition did not exist before the car was serviced. They didn’t have the decency to clean up after a messy mechanic. Fortunately, I was able to remove the great off the seat covers and the no grease made it to the fabric of the seats. There is always something with this dealer! New ownership, same horrible customer experience!! More

Had a recall appointment. Andrew Hodges got the work order filled out promptly and answered other maintenance questions I had. Service was finished very quickly--before I fi Andrew Hodges got the work order filled out promptly and answered other maintenance questions I had. Service was finished very quickly--before I finished reading my newspaper. More

Great service and knowledgeable staff. Service center is friendly and thorough with the vehicle. The Service center is friendly and thorough with the vehicle. The More

Making an appointment was quick and easy and the service on my truck was done in a timely manner. on my truck was done in a timely manner. More

Andreas Small was a pleasure to work with. He was a very caring and pleasant person. He was a very caring and pleasant person. More

Great service and customer service. Would happily recommend to others. I will continue to used their service in the future. Would happily recommend to others. I will continue to used their service in the future. More

Thank you Derek Anderson for making my experience with Koons a very positive one. Derek was very knowledgeable, helpful and professional throughout the process; he was totally engaged by providing excell Koons a very positive one. Derek was very knowledgeable, helpful and professional throughout the process; he was totally engaged by providing excellent assistance and suggestions; making my new vehicle beautiful and unique to me! I am thankful and appreciative I had someone to see it through from cradle to grave. I also want to thank Jay in financing for his professionalism and great advice and Gabriela for her providing attentive sales assistance. The Koons management team and staff worked together to assist me kindly, professionally and cohesively making it a great experience! Thank you everyone! Deepest appreciation and gratitude, Amy Barnett More

I previously owned 4 Ford vehicles. I was always impressed with vehicle service. Current service of a non-ford vehicle at a Ford dealership is outstanding.This is probably my most value I was always impressed with vehicle service. Current service of a non-ford vehicle at a Ford dealership is outstanding.This is probably my most valued service in auto ownership. More

Ronny Valdez was a great, relaxed knowledgeable salesman and felt confident on buying a vehicle from him. We started with internet viewing and then Ronny took additional photos to reassure me of what I want and felt confident on buying a vehicle from him. We started with internet viewing and then Ronny took additional photos to reassure me of what I wanted to know. No pressure just help when I asked. Told him I could be there in a couple of days to look at (live three hours away) scheduled a meet and truck looked beautiful, clean and ready for a test drive. Ronny was better in person! Felt he was there for me. Purchased vehicle and had excellent financial rep in Mohamed Abdelrazek. Didn’t need financing but reviewed options and offered additional coverage and accepted my decisions without pressure. I would have no problem purchasing another car from Ronny and working with Mohamed again. More