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Koons Woodbridge Ford

Woodbridge, VA

4.1
419 Reviews

13779 Noblewood Plaza

Woodbridge, VA

22193

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Showing 419 reviews

May 11, 2023

I had a great experience the job was complete Ms. Niki we the service representative was great She was very professional. More

by Waynejohnson475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikie
May 12, 2023 -

Koons Woodbridge Ford responded

We are happy to hear from you, Wayne! Thank you for choosing Koons Woodbridge Ford and for sharing about your stellar service experience with Ms. Niki. Drive safely until we see you next time!

April 30, 2023

They are very reasonable. They do what they say they are going to do. They are friendly and do good work. More

by halgo518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debi Camptan
May 01, 2023 -

Koons Woodbridge Ford responded

Thank you for this friendly review of Koons Woodbridge Ford!

April 25, 2023

As usual koon is a great dealership’s they explain everything so you understand what is needed They are very customer friendly a vey comfortable waiting area with coffee More

by ThorpeHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickia Shelton
Apr 25, 2023 -

Koons Woodbridge Ford responded

We're thrilled to hear that you enjoyed your experience at Koons Woodbridge Ford! Our team is always happy to explain what is needed and provide each customer with the best service we can. Thank you for taking the time to share your feedback and we hope to see you again! Take care!

April 16, 2023

This dealership is fantastic. The two times I have been there was a fantastic experience. Keep up the good work. Will keep coming back for service. More

by Brenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nakita
Apr 18, 2023 -

Koons Woodbridge Ford responded

Brenda, thanks for your five-star review of Koons Woodbridge Ford! We're delighted to hear that you've consistently had fantastic experiences during your visits with us. We appreciate your support and look forward to seeing you again for your next service appointment.

April 06, 2023

Service advisor was very knowledgeable Great service. Will be a repeat customer in the future. More

by Varaines
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nickia
Apr 06, 2023 -

Koons Woodbridge Ford responded

We're so glad our team could welcome you to Koons Woodbridge Ford with expertise that's earned your confidence! We look forward to working with you again down the road — until then!

March 30, 2023

Service is always straight forward and professional. Explains recommended service and meets scheduled appointment time. More

by Stoneham 19
Recommend Dealer
Yes
Employees Worked With
Sachin Ramjoo
Mar 30, 2023 -

Koons Woodbridge Ford responded

We love to hear you had a great appointment at Koons Woodbridge Ford. Thank you for choosing us - we hope to see you next time!

March 19, 2023

Was able to get same day service. Service advisor was great to work with and explained each step. More

by Marinemp0199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Anderson
Mar 20, 2023 -

Koons Woodbridge Ford responded

Thank you for the review! We appreciate your business and hope to see you back again at Koons Woodbridge Ford. Safe travels!

February 14, 2023

Drove over an hour away to buy a car. Started the paper work shook hands on the agreement. Last step was to sign papers with finance. Came back the next day & they sold the car the night More

by A.s90
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ndo
Feb 15, 2023 -

Koons Woodbridge Ford responded

I sincerely apologize that you had this experience. Our intention is never to waste our customers' time, and I am sorry that you drove all the way here only for the prospective vehicle to already have been sold. We strive to deliver accommodating and transparent service, and I am disappointed that we've fallen short of our high standards. I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Paris Banibashar - Customer Relations Manager - (703) 986-5500 ext 26144

January 27, 2023

Excellent interaction with Jeffrey, salesman. Solid interaction with his sales manager. Only small negative was the length of time between arriving with a clear intention of buying the vehicle More

by Escape Buyer.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery
Jan 27, 2023 -

Koons Woodbridge Ford responded

Thanks for your review of Koons Woodbridge Ford! Jeffrey will appreciate the shoutout. We apologize for the wait on your purchase and thank you for your patience. If there is anything else we can do for you please don't hesitate to reach out.

January 17, 2023

Customer service was great. Very friendly, helpful, and professional. Service diagnoses was longer than expected.vehicle did not need repairs recommended. More

by hammerhead4322
Recommend Dealer
Yes
Employees Worked With
Andreas Small
Jan 17, 2023 -

hammerhead4322 responded

Customer service was great! Associate was very friendly, helpful and professional! The service diagnosis was longer than expected. My vehicle did not need recommended repairs.

Jan 18, 2023 -

Koons Woodbridge Ford responded

Thank you for sharing your feedback with the Koons Woodbridge Ford team. We are happy to hear that you received excellent service, and we do appreciate your patience. Until next time.

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