Koons Woodbridge Ford

Avoid doing business here for used cars. I thought it was a reputable dealership because of the name, but my experience has not been good at all. I bought a car on 09/10 and now it's 10/23, I thought it was a reputable dealership because of the name, but my experience has not been good at all. I bought a car on 09/10 and now it's 10/23, and I have used the car 3 times since I bought it. Also my fault for ignoring so many red flags. I went to check the car, and it had the interior doors dismantled. Key and door buttons would only work on the driver door. Test drove the car, no lights on the dash, everything seemed fine. Told the sales guy I'm returning the next day after it is reassembled, but they kept insisting the car was like that because they were checking everything for VA inspection. I really liked the car, so I started negotiations until I found out that they were adding $2K+ for reconditioning fee. why so much money? I workd at a dealership befor and had purchased from smaller dealerships, and this was a 1st. $2k was way too much for "reconditioning" the car. When I stood up, they offered me to lower the car price but kept the $2k "reconditioning fee". We reached a deal, and when they gave me the keys (around 9pm), the doors are still not working. I tell the sales guy and he said to come back the next day because the mechanics left for the day. The dealer is far from my home and my job, so I would have to lose time of my day to take a car, that supposedly was fine, to be checked. I agreed because I didn't want to argue that night. Omw home, the tire pressure light came on and I called to let them know. Their response? That's normal More

KOONS is the greatest, there is no other word that needs to be said, YOU ARE THE GREATEST. to be said, YOU ARE THE GREATEST. More

Jeremy and the team were amazing, knowledgeable, patient, fun, and easy to work with! So happy we got our dream car with this team! fun, and easy to work with! So happy we got our dream car with this team! More

Good communication during scheduled maintenance appointment. Reasonable wait time for completion of work. Clean waiting area. appointment. Reasonable wait time for completion of work. Clean waiting area. More

Syed and Mo were helpful and kept the process moving along. Even bought me lunch since I was there so long. along. Even bought me lunch since I was there so long. More

I've purchased more than 10 new cars so far at many dealerships but this time is the best experience ever. Ever is a nice, kind and professional dealer and he was very helpful. The day I just stopped b dealerships but this time is the best experience ever. Ever is a nice, kind and professional dealer and he was very helpful. The day I just stopped by Ford I signed the contract thanks to him. I would recommend him 100% to my family and friends. More

Courteous, timely and helpful. I called for an appointment. They offered same day service. I took my car in at 9 and was out by 11. I called for an appointment. They offered same day service. I took my car in at 9 and was out by 11. More

My F250 was in for an oil and filter change and tire rotation. The service advisor Andrew was very professional and insured the work was done quickly as I waited at the dealership. I will continue to us rotation. The service advisor Andrew was very professional and insured the work was done quickly as I waited at the dealership. I will continue to use Koons Woodbridge Ford for needed services. More

Kevin B. checked me in with speed and accuracy even though I was late due to other issues at my job. He provided feedback on the cost and additional time to r checked me in with speed and accuracy even though I was late due to other issues at my job. He provided feedback on the cost and additional time to repair an alignment problem with my truck. I appreciated the positive atmosphere the service department gave. More