Koons Woodbridge Ford

My Husband & I purchased 2 Trucks . This was the best experience we’ve ever had purchasing new vehicles! This was the best experience we’ve ever had purchasing new vehicles! More

I would give 0 Stars if I could. I can say that I didn't have an issue with the salesmen I worked with, although It would have been nice to receive a little better after-the-sale su I can say that I didn't have an issue with the salesmen I worked with, although It would have been nice to receive a little better after-the-sale support with issues I had. I also won't include my price negotiations in here. Other than that, I have NOTHING nice to say about Koons. I was there for hours to buy a car, it took forever for the finance people to get to me. And then, it was such a fast review of the financing documents that I got stuck with charges I did not agree to, and were not inline with my originally communicated expectations. The vehicle was sent to be detailed while I was there, but there department missed a BIG mess under the seat, and normally I'd let it go, but I did ask if it could be cleaned. They took care of it but they obviously were not thorough the first time. I had my vehicle shipped. Another $500 . When it arrived, NONE of the headlights worked. I was already planning on upgrading to LED's so thankfully, I already had what I needed, but come on! What happened to my car after I left the dealership that day ? I didn't press them on this though. As an out of state buyer, I had to get the car inspected in my home state of MD. My vehicle FAILED the Maryland state inspection for rear brake pad life and rotor thicknesses. I called the dealership back, they said they can only certify to VA state inspection requirements. Well, guess what? They're the same!!!! Both states require a minimum of 2/32" remaining pad thickness. So clearly the dealership shirked on clearing this vehicle with their highly touted multi-point inspection. I called. Multiple times in the days and weeks after this, and management has never called me back to make this right. So, in addition to having an extra $4K slipped into my auto loan by a greasy finance tool, they cost me over $500 for new pads and rotors at the point of inspection. I could have done it myself cheaper but then I would have had to pay the $100 inspection fee AGAIN. I will NEVER buy from Koons again, or allow anyone I know to go there. Period. STAY CLEAR!!! More

Koons Ford Woodbridge and JV were great to deal with. Straightforward and transparent throughout the purchase. Straightforward and transparent throughout the purchase. More

Quick service and very friendly associates there . But I feel little lost as soon as we go inside in the service greeting area. Cause no one there to at least acknowledge the customer or ask them what But I feel little lost as soon as we go inside in the service greeting area. Cause no one there to at least acknowledge the customer or ask them what’s bring them in the dealer. We are standing there with no clue, until we approach to any desk to find out who is the person we need to talk. Staff walking around and don’t bother to ask customers. That’s make me feel step back from that place . More

Attentive service but long wait (2-1/2,hours) without explanation for routine oil filter change and oil. Only at end of wait I was told they ordered the wrong filter and had to retrieve correct one. explanation for routine oil filter change and oil. Only at end of wait I was told they ordered the wrong filter and had to retrieve correct one. More

I have bought multiple vehicles and sellers are always helpful and willing to do as much needed to complete a sale helpful and willing to do as much needed to complete a sale More

Reminds about car maintenance check up. People in the dealership are both kind.and patient. People in the dealership are both kind.and patient. More

Good customer service I’m satisfied with the service Will recommend to anyone Good quality service Will recommend to anyone Good quality service More

Avoid doing business here for used cars. I thought it was a reputable dealership because of the name, but my experience has not been good at all. I bought a car on 09/10 and now it's 10/23, I thought it was a reputable dealership because of the name, but my experience has not been good at all. I bought a car on 09/10 and now it's 10/23, and I have used the car 3 times since I bought it. Also my fault for ignoring so many red flags. I went to check the car, and it had the interior doors dismantled. Key and door buttons would only work on the driver door. Test drove the car, no lights on the dash, everything seemed fine. Told the sales guy I'm returning the next day after it is reassembled, but they kept insisting the car was like that because they were checking everything for VA inspection. I really liked the car, so I started negotiations until I found out that they were adding $2K+ for reconditioning fee. why so much money? I workd at a dealership befor and had purchased from smaller dealerships, and this was a 1st. $2k was way too much for "reconditioning" the car. When I stood up, they offered me to lower the car price but kept the $2k "reconditioning fee". We reached a deal, and when they gave me the keys (around 9pm), the doors are still not working. I tell the sales guy and he said to come back the next day because the mechanics left for the day. The dealer is far from my home and my job, so I would have to lose time of my day to take a car, that supposedly was fine, to be checked. I agreed because I didn't want to argue that night. Omw home, the tire pressure light came on and I called to let them know. Their response? That's normal More

KOONS is the greatest, there is no other word that needs to be said, YOU ARE THE GREATEST. to be said, YOU ARE THE GREATEST. More