Koons White Marsh Chevrolet - Service Center

DROVE INTO SERVICE DEPARTMENT ON SATURDAY APPROXMENTLY 10;00 am Spoke with Service Advisor Ken Julian he serviced my problem with out an appointment. I had to wait a few houres but the problem 10;00 am Spoke with Service Advisor Ken Julian he serviced my problem with out an appointment. I had to wait a few houres but the problem was fixed corectly. THANK YOU, James P Dayberry More

I bought a new van from this dealership. I had to return it for service with only 4k miles on it because the front end was so severly out of alignment it was already wearing the front tires badly! Upon fur it for service with only 4k miles on it because the front end was so severly out of alignment it was already wearing the front tires badly! Upon further inspection there was a nut on the steering linkage that was loose! They insisted the front end wear was from hitting multiple potholes. I have never hit any potholes! It was a new truck that was misaligned from the factory. I asked to speak to the manager (Alex Hafer) and he informed me that they were not going to do anything and I was free to take my van to another dealer. I told him I would have had to of hit two identical potholes on each side to cause the exact same uneven wear pattern on each side. I asked to show him the van in the service bay and he told me he didn't have time to deal with trivial problems! I told him he was being unfair and I told him that if I could not get 2 minutes of his time in the service area I was going to picket his store. He then became extremely irate and started yelling at me! He told the service man to lower the vehicle and get it out of his shop! I couldn't believe what was happening. This guy was acting like some Adolf Hitler protoge'. He then told me to get out of his dealership. Everyone was looking at him like he was on drugs. It was like seeing something from a movie. I tried to call Krystal Koons since she is always talking about "wowing" people on tv. We're gonna WOW ya! Well, all I know is that I got the shaft! I had to buy two new tires and pay for a new alignment on my 3 month old van!!! I would be happy to show anyone my receipts, invoices, etc. from the added expense I incurred. More

I think that $303.00 is a little too much to pay for (6) spark plugs installed. I even provided the plugs. I feel like I played russian roulet when i simply needed an automotive repair. The reason I thou spark plugs installed. I even provided the plugs. I feel like I played russian roulet when i simply needed an automotive repair. The reason I thought my car wasn't running right was never even addressed. I left t hat dealership today feeling like i had been accosted and robbed. More

Extremely slow write-up of repair order (45 mins) when you're the first car inside, even with service writers sitting around. Rude and unprofessional towards customers who request warranty service. Repe you're the first car inside, even with service writers sitting around. Rude and unprofessional towards customers who request warranty service. Repeat visits since they do not know how to troubleshoot or repair Corvettes. Not careful with customers cars, especially expensive cars they could care less about. Oil stained carpet and leather from dirty shop and careless inept employees that scratch your paint. Just an awful experience here. Avoid! More