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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
156 Reviews

156 Reviews of Koons White Marsh Chevrolet - Service Center

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May 19, 2015

Older Truck Treated Like it was New Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and re More

by americantruckowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2015 -

Koons White Marsh Chevrolet responded

Thanks for the review! Hope to see you again in the future. Congrats on the new truck!

May 13, 2015

Went in for a oil change and rotation of my tires. I drop my car off on Tuesday night for p/u for the next day. Within half hour Tuesday night I got a call telling me that I had a nail in the side wa More

by kathy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 01, 2015 -

Koons White Marsh Chevrolet responded

Thanks for the review Kathy! We really appreciate the feedback. Come back and see us again soon!

October 09, 2014

THEY WILL STEAL OUT OF YOU CAR AND DAMAGE IT IN SERVICE. I am disgusted with the service. First of all a money order was stolen out of my car and my door was broken in the process of getting my recall fixed. More

by lizonie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Harris
October 06, 2014

Great Experience I found the Service Team at Koon's Chevy to be personable and professional. The Service Director John Wyant and his Associate Brian Hastmann took gre More

by dr_seymore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Wyant
May 09, 2012

Wow Impressed with the Fast and professional Service. My husband 1999 Chevy Suburban came into the shop on Monday and was back in my driveway on Tuesday! We knew we needed several things done brakes, air c More

by skrukiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 09, 2012 -

Koons White Marsh Chevrolet responded

Thank you so much for this kind review. We know how frustrating it can be to have a vehicle serviced, and it is wonderful to hear that we were able to alleviate some of that stress for you. Brian will be so happy to hear your kind words. Don't forget to check us out on Facebook for exclusive service specials to use on your next visit and the latest industry news. Sincerely, Rick Coulson - General Manager

March 19, 2012

We purchased our 2006 Trailblazer used from a different dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly More

by kfrager2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 20, 2012 -

Koons White Marsh Chevrolet responded

Thank you so much for taking the time to share your experience with us. We know how frustrating it can be to have your vehicle serviced, and we are so happy to hear we were able to alleviate some of your frustrations for you. We look forward to working with you again in the future, so don't forget to check us out on Facebook and Twitter. Rick Coulson - General Manager

July 31, 2011

Thanks to the Dennis and Lindsey at Koons Collision center my car looks like new, the work was on time and amazing. My 8 year old car was the training car for two teens and had accumulated lots of scr More

by kkrukiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey and Dennis
July 02, 2011

My daughters car (1997 Saturn Ion) began leaking fuel and we called Todd right away. He got us into the service department same day and we had her car back the next day! Superior service, and very friendly More

by mbrizzi2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Comstock
June 19, 2011

The steering on my vehicle went out and I had it towed to Koons Chevrolet for an appointment early the next day. Everyone that I spoke to was very friendly and the work they did was top of the line. My only More

by Blaine52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken and Brian
April 14, 2011

I like that over the years I have been able to deal with the same people and have built a repore. I can trust when I take my vehicle in for repair I am going to get great service. I have purchased 5 vehic More

by gg1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann, Mark Schneider Tim Berg
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