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Koons White Marsh Chevrolet - Service Center
White Marsh, MD
154 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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154 Reviews of Koons White Marsh Chevrolet - Service Center
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October 09, 2014
THEY WILL STEAL OUT OF YOU CAR AND DAMAGE IT IN SERVICE. I am disgusted with the service. First of all a money order was stolen out of my car and my door was broken in the process of getting my recall fixed. I am disgusted with the service. First of all a money order was stolen out of my car and my door was broken in the process of getting my recall fixed. I plan to sue this company. ASAP. Service Advisor was a Randy Harris and I am absolutely disgusted. More
by lizonie
Employees Worked With
Randy Harris
October 06, 2014
Great Experience I found the Service Team at Koon's Chevy to be personable and professional. The Service Director John Wyant and his Associate Brian Hastmann took gre I found the Service Team at Koon's Chevy to be personable and professional. The Service Director John Wyant and his Associate Brian Hastmann took great care of us and addressed our issues beyond our expectation. More
by dr_seymore
May 09, 2012
Wow Impressed with the Fast and professional Service. My husband 1999 Chevy Suburban came into the shop on Monday and was back in my driveway on Tuesday! We knew we needed several things done brakes, air c husband 1999 Chevy Suburban came into the shop on Monday and was back in my driveway on Tuesday! We knew we needed several things done brakes, air conditioner and while we were there an oil changed too. Thanks to Brian Hastmann and the service team for the quick turn around and the great job on the repairs. Service that was easy! More
by skrukiel
Employees Worked With
March 19, 2012
We purchased our 2006 Trailblazer used from a different dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly impressed. Any problem we have faced with the vehicle has been repaired quickly and on several occasions, including for our most recent visit, the problem was related to a special notice or recall that we had not been aware of prior to the service department notifying us when it was time to pay. Costs have been reasonable, but more than that, the customer experience has been exceptional. When it comes time to purchase our next vehicle, the first and last stop will be Koons White Marsh Chevrolet! More
by kfrager2
Employees Worked With
July 31, 2011
Thanks to the Dennis and Lindsey at Koons Collision center my car looks like new, the work was on time and amazing. My 8 year old car was the training car for two teens and had accumulated lots of scr center my car looks like new, the work was on time and amazing. My 8 year old car was the training car for two teens and had accumulated lots of scrapes and dents over time and was looking old. I expected Dennis to repair the car but I didn’t know they could make it look like new. I was excited and proud to drive it again. More
by kkrukiel
Employees Worked With
Lindsey and Dennis
July 02, 2011
My daughters car (1997 Saturn Ion) began leaking fuel and we called Todd right away. He got us into the service department same day and we had her car back the next day! Superior service, and very friendly we called Todd right away. He got us into the service department same day and we had her car back the next day! Superior service, and very friendly! More
by mbrizzi2
Employees Worked With
Todd Comstock
June 19, 2011
The steering on my vehicle went out and I had it towed to Koons Chevrolet for an appointment early the next day. Everyone that I spoke to was very friendly and the work they did was top of the line. My only Koons Chevrolet for an appointment early the next day. Everyone that I spoke to was very friendly and the work they did was top of the line. My only complaint is that I needed to call repeatedly to find out the status of the vehicle and when it would be done. A call from them during the three days my vehicle was in the shop would have really been appreciated. Overall I was satisfied with my experience with them and I would recommend other customers. More
by Blaine52
Employees Worked With
Ken and Brian
April 14, 2011
I like that over the years I have been able to deal with the same people and have built a repore. I can trust when I take my vehicle in for repair I am going to get great service. I have purchased 5 vehic the same people and have built a repore. I can trust when I take my vehicle in for repair I am going to get great service. I have purchased 5 vehicles from this dealership over the past 18 years and also have had a pleasant experience. More
by gg1959
Employees Worked With
Brian Hastmann, Mark Schneider Tim Berg
April 07, 2011
very friendly and easy to deal with. Pricing and paperwork was explained. i have also used this dealership's service department and body shop. Vehicle was done when they told me it would be and i wa paperwork was explained. i have also used this dealership's service department and body shop. Vehicle was done when they told me it would be and i was satisfied with the work and the condition of my vehicle when i picked it up More
by cjconline
Employees Worked With
sheri rohal and bob king
April 06, 2011
The folks at Koons Chevy Service were very friendly, fast, and attentive to my vehicle. They treated me like I was family. I have had regular maintenance and more major work done there and every time I fast, and attentive to my vehicle. They treated me like I was family. I have had regular maintenance and more major work done there and every time I am completely satisfied. The waiting area is comfortable with coffee, reading material, tv, and even an area for the kids to play. More
by jschutsky
Employees Worked With
Mark Snyder, John Wyant
