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Koons White Marsh Chevrolet - Service Center
White Marsh, MD
156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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156 Reviews of Koons White Marsh Chevrolet - Service Center
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September 21, 2016
Outstanding Experience I dropped my jeep off last Monday to the Koon's in White Marsh and I had no idea how this was going to turn out because I didn't purchase my jeep ther I dropped my jeep off last Monday to the Koon's in White Marsh and I had no idea how this was going to turn out because I didn't purchase my jeep there and it was extended warranty work. I was worried that my warranty wouldn't cover the rental car and the work being performed on my jeep. After Koon'so couldn't find out what was wrong with my jeep they had to take my jeep to a jeep dealer. Koon's realized that none of my work was covered by my extended warranty not even the rental I had been driving for over a week. They decided to absorb the cost for everything.. They could have forward that cost to me but they didnt. My service guy Eddie was by my side every step of the way. I was so impressed with the level of care they show customers. The service manager was excellent as well. I'm a jeep girl but with this experience I could be persuaded to buy a Chevy. Thanks for everything. One satisfied customer Ms S..Wilson! More
by Ms. S. Wilson
Employees Worked With
Eddie in the service department is the best....
August 11, 2016
Excellent Service Professional People They schedule my appointments for me, I arrive on time and they do great work. That's all anyone can ask for! Thank you for always being polite and p They schedule my appointments for me, I arrive on time and they do great work. That's all anyone can ask for! Thank you for always being polite and professional! More
by Ronald Copenhaver
Employees Worked With
I don't remember
June 14, 2016
Excellent Service Department, Friendly People I have always found Koons Service Department, very friendly, knowledgeable, and addresses all concerns of the customer. Highly recommend it. Brian I have always found Koons Service Department, very friendly, knowledgeable, and addresses all concerns of the customer. Highly recommend it. Brian Hastmann has been my Service Advisor since my first purchase with Koons years ago. I absolutely love his honestly and great customer service. More
by pansygirl
Employees Worked With
June 14, 2016
Professional service Pleasant service experience and very professional with no ggames. Everything was up front and done in a timely manner. I'll be back for any future nee Pleasant service experience and very professional with no ggames. Everything was up front and done in a timely manner. I'll be back for any future needs. More
by Woody
Employees Worked With
Kathleen Horka
May 26, 2016
Greatest Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bou Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bought from Koons and will continue to return in the future. More
by Silverado
Employees Worked With
Eddie
March 31, 2016
Refusing to Service Vehicle I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons C I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons Chevrolet advising me that due to low customer satisfaction ratings I gave the dealer and the vehicle they would no longer be able to service my vehicle. I advised the director that my issues were more with the vehicle than the dealer and I made that point clear on the satisfaction surveys but he said that still reflects negatively on the dealership. He said it also negatively impacts the dealer’s ability to provide quality customer service to the rest of their customer base. Several of the problems with the vehicle could be warranty repairs and still the dealer is refusing to service the vehicle. Refusing to perform potential warranty repairs and turning a vehicle away with possible safety issues or major mechanical failure is in no way providing quality customer service. Now the problem is not only with the product but the dealer that services or refuses to service the vehicle. I have never been so unhappy with a product or service facility in my life. I have attempted to stay loyal to Chevrolet but I can’t any longer if this is how they treat customers. More
by jfndive
Employees Worked With
John Wyant
March 15, 2016
Timely service As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Veh As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Vehicle was ready as promised. I have no complaints, my service visits are always the same. More
by Gbruce500
Employees Worked With
Randy Gittere
January 14, 2016
Great Service and Communication I had my 2015 Duramax in for a warranty repair and a couple of recalls. Everyone was friendly (even remembered my first name when I walked in to pick I had my 2015 Duramax in for a warranty repair and a couple of recalls. Everyone was friendly (even remembered my first name when I walked in to pick up my truck) , and the whole process was very smooth. I dealt with Charlie in Service and he called me when he promised and kept me up to date. They even brought my truck around front after I checked out. Very good service from everyone I met! I'm very impressed! More
by ChevyTruck1
Employees Worked With
Charlie (Service advisor)
December 03, 2015
Great Place I always have a great experience every time I go to Koons Chevrolet. Day one, from the beginning when I walked in the door, the time I purchased my c I always have a great experience every time I go to Koons Chevrolet. Day one, from the beginning when I walked in the door, the time I purchased my car, or needed service and phone customer service is always Excellent. Satisfaction Guaranteed More
by BlackKnight
Employees Worked With
July 07, 2015
Promises A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In eac A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In each case, they have provided more/better service than was expected! More
by hawkeye007
Employees Worked With
Charles Burkhardt, Lamont Anderson
