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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
156 Reviews

156 Reviews of Koons White Marsh Chevrolet - Service Center

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February 23, 2018

Lack Integrity- bad experience, take your vehicle elswhere I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able" More

by chris422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Lauren, Dan
August 18, 2017

Horrible service, horrible employees On August 17, 2017 I had the worst experience at the Koons Whitemarsh Chevy dealership. The staff was completely disrespectful and lacked empathy towa More

by ChargedUp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Burkhardt
June 11, 2017

Tire & battery warranty BS Went in for tire warranty paid for tire balancing & rotation & when I picked up my car a week later my Battery that had been replaced by warranty less More

by WILL NEVER RETURN 2 KOONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do Not remember
June 07, 2017

Koons Chevrolet Whitenarsh Absolutely the Best Dealership! Absolutely A1, top notch, 10 stars in both sales and service. This dealership should be used as a model. Friendly, honest, professional and very custo More

by Lisa2016camaroSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
May 28, 2017

Thank you The staff was great & very helpful , everyone was friendly I'm really glad I came here ,& Chris did an amazing job I was in and out, thanks for everyt More

by Raquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
February 21, 2017

Never go anywhere else I purchased my vehicle there and have all my work done there too. Very professional and awesome staff. Loved my adviser Eric and he explained everythi More

by Dhastmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hastmann
Mar 19, 2017 -

Koons White Marsh Chevrolet responded

Thanks for the review!

February 20, 2017

Great experience The service team were very knowledgeable and friendly. I felt like I received a good deal on my tires. I'm very happy with Eric Hastmann's professiona More

by Michaloski3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hastmann
Mar 19, 2017 -

Koons White Marsh Chevrolet responded

Thanks for the review!

February 19, 2017

Customer experience was great I've been driving for a couple years now & my father has sent me to him ever since I know I am in good hands no matter what. He is so polite and very More

by Kaylaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2017 -

Koons White Marsh Chevrolet responded

Thanks for the review!

February 18, 2017

Service department I have been working with Brian Hastman for years and I know I'm safe with him. He makes me feel comfortable and happy with my service. My wife and dau More

by Jones, Binky GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2017 -

Koons White Marsh Chevrolet responded

Thanks for the review!

January 19, 2017

Excellent Dealership I always bring my car for service to Koon's Chevrolet. Excellent service overall. Never any complaints here. Waiting room very nice with coffee and More

by malozi777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
Jan 23, 2017 -

Koons White Marsh Chevrolet responded

Thanks for the review!

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