Back

Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
156 Reviews

156 Reviews of Koons White Marsh Chevrolet - Service Center

Sort by
February 18, 2020

Best exp I have had shopping for a new car. Took some time because they made sure I was in the right truck. Encouraged me to get the vehicle I wanted. Found what I was looking for and was able to secur More

by Bz1223
Recommend Dealer
Yes
Employees Worked With
Kelly Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Silk, Rebecca Wilson
Feb 19, 2020 -

Koons White Marsh Chevrolet responded

Thanks for taking the time to write Koons White Marsh Chevrolet a five-star review! We're happy to hear that our team made car-shopping such a great experience for you. We hope you love your new vehicle!

January 05, 2020

I can't say enough at this point about the staff at Koons. Patient, attentive, kind. Long story short and details aside, George was incredibly kind and informative while my vehicle was being serviced a More

by Shell7407
Recommend Dealer
Yes
Employees Worked With
Richard DeMarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George K.
Jan 06, 2020 -

Koons White Marsh Chevrolet responded

Thank you for the 5-star review! We are pleased to hear that you enjoyed working with George, Buddy, Rich, and the rest of our team at Koons White Marsh Chevrolet. We will be sure to pass on your kind words!

December 11, 2019

Worst customer service I’ve ever experienced in regards to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brough More

by Diannapunte62213
Recommend Dealer
No
Employees Worked With
Tommy
Dec 26, 2019 -

Koons White Marsh Chevrolet responded

Dianna - We would never want our guests to be made to feel this way and honestly I'm shocked to see this feedback especially after interviewing everyone involved with your visit. This is not at all the impression that we received from you while you were here or what our Team Members' perception of the interaction was. I would like to speak to you about this further. Please reach out to me and I will be happy to review and see how I can assist. Thanks! Customer Service Manager, Christian Stark 410-931-8600 x1120

September 27, 2019

Service department...not Scheduled a 3 o’clock oil change and tire rotation was told it would take an hour and a half okay period I got somewhere to be before 6 o’clock that’ More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
MICHEAL moore
Oct 14, 2019 -

Koons White Marsh Chevrolet responded

Joe, I'm sorry we were delayed. This doesn't usually happen but I can understand why it would be frustrating. I appreciate your feedback so we can look into this delay in order to prevent it in the future. I hope we have the opportunity to impress you in the future, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

April 03, 2019

Needed my keyless entry fixed was not working at all. This is my 2nd Chevy I've bought since dealing with Koons Chevy Service... I have always been completely satisfied! I want to give a shout out to Geor More

by Nacho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zaharioudakis
Apr 04, 2019 -

Koons White Marsh Chevrolet responded

Thank you for coming back to Koons White Marsh Chevrolet! We are so glad that you always drive home a satisfied customer and truly appreciate your compliments of George. Have a wonderful day.

February 12, 2019

Great! We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and More

by Lauren.Strine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Koons White Marsh Chevrolet responded

Hi Lauren - It makes us so happy to hear that Brian went above and beyond to diagnose the issues with your Chevrolet Cruze. We especially love that he explained everything to both you and your mother so you could be confident in the repairs. Thank you very much for posting about your experience at Koons White Marsh Chevrolet!

August 18, 2018

Brian is the best I have known Brian to a long time time and every time he does and outstanding job by being very professional, friendly, and knowledgeable . He is very More

by Nourab43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2018

Above and beyond normal service. Lauren Strine and Casey Adkins helped me get my car repaired on a Saturday since this is my only vehicle. They could have made me wait until Monday si More

by Big A 0018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Adkins, Lauren Strine
August 12, 2018

Excellent service Brian was extremely attentive and explained every detail of the service. Overall he made the experience the best of any dealership I’ve ever been to! More

by Bigmelon23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2018

Excellent service Great service. Very pleasant she is very pleasant. Great service. They are quick and reliabke. Everything was smooth and I was definitely kept in the More

by Sharlovesyoga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Strine
...
11
...