Koons White Marsh Chevrolet - Service Center

Worst customer service I’ve ever experienced in regards to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brough to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brought my car in to have the bumper fixed, was very specific about this issues with the service managers, and I was ignored. Came to pick up my vehicle to find that it was not fixed properly which I was not surprised about. After talking with Tommy they rescheduled to fix the same problem again and barely apologized making up excuses. Was told very specifically it would take 30 minutes to fix and scheduled me for 9am a few days later. Once I came to check in I was told by the same person, Tommy, who told me 30 minutes that it would now be 45 and instead of telling me that it changed because the person who was supposed to fix it was running late, he rudely insisted as he mocked my words that he said 45 minutes on the phone, which was a blatant lie. He was pretentious, rude, and dismissive. Regardless, terrible customer service in the service department and it makes me wish I would have purchased my vehicle elsewhere. More

Service department...not Scheduled a 3 o’clock oil change and tire rotation was told it would take an hour and a half okay period I got somewhere to be before 6 o’clock that’ Scheduled a 3 o’clock oil change and tire rotation was told it would take an hour and a half okay period I got somewhere to be before 6 o’clock that’s fine. left Dealer at 6 o’clock More

Needed my keyless entry fixed was not working at all. This is my 2nd Chevy I've bought since dealing with Koons Chevy Service... I have always been completely satisfied! I want to give a shout out to Geor This is my 2nd Chevy I've bought since dealing with Koons Chevy Service... I have always been completely satisfied! I want to give a shout out to George Zaharioudakis for helping me out today... Definitely A+ service! Awesome Service Rep. 😊 More

Great! We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and once to my mother). He looked into possible bulletins and was even able to squeeze us in on a busy Saturday to get the car looked at. Brian left no stone unturned when it came to finding out the issue with our car. I will always go to Koons Chevrolet because of Brian! More