Koons White Marsh Chevrolet

We purchased our 2006 Trailblazer used from a different dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly dealer but not happy with their service department. Having had several opportunities to work with Brian and the team at Koons we have been thoroughly impressed. Any problem we have faced with the vehicle has been repaired quickly and on several occasions, including for our most recent visit, the problem was related to a special notice or recall that we had not been aware of prior to the service department notifying us when it was time to pay. Costs have been reasonable, but more than that, the customer experience has been exceptional. When it comes time to purchase our next vehicle, the first and last stop will be Koons White Marsh Chevrolet! More

Getting another car had become a necessity at this point. I dreaded going because mostly everyone has the notion that buying a car is a long, painful process! The moment we stepped on the lot we was greeted I dreaded going because mostly everyone has the notion that buying a car is a long, painful process! The moment we stepped on the lot we was greeted by Lamont whom was very personable. There was a few minor glitches in the beginning but they were promptly handled so that made the feeling if apprehension resolve quickly. The transaction of purchasing a car was smooth sailing. So just when you think you're done....finance department! I was comfortable from the moment I walked into Chrissy's office. That to was a smooth sailing process. The staff greeted each person with a smile, the showroom/bathroom was very clean and accomodating, and i left with the car I came for in 4 hours!!!! What a good experience to share with those that are apprehensive about dealing with Koons. A big thanks to Koons for a great car buying experience! More

I needed to buy a car. I didn't want to buy a car but I had to, so I went into Koon's Chevy because it was close by and I knew someone who worked there. I ended up having the absolute best car buying exper had to, so I went into Koon's Chevy because it was close by and I knew someone who worked there. I ended up having the absolute best car buying experience ever. I got a vehicle that I really wanted at a reasonable price. The finance department took what could have been a difficult situation and made it work out very favorably. In the past, I've gotten used to not being able to get what I want, not getting as good a deal as I could have and being saddled with a payment that was higher than I was looking for, all with the feeling that I had to really watch what everyone was doing in order to make sure that I didn't get taken advantage of. At Koon's, I got straight answers and a level of transparency that I've never gotten in a car deal. Actual customer service has become rare but I got a good does of it at this dealership. I'll be back when it's time to purchase again and I will absolutely recommend them to anyone who will listen. More

I have no credit and could not get approved anywhere! After several calls with kathy I went in to meet with alanzo but he was gone for the day. Nick stepped in and took some info from me and asked that I After several calls with kathy I went in to meet with alanzo but he was gone for the day. Nick stepped in and took some info from me and asked that I fax him pay stubs in the morning. He called me the next day when he had not received them by 9 and asked me to fax them. That after noon he called and told me my car was ready. I had not even looked at any cars....I met him after work and a car that was perfect for me and my needs was there. I fell in love with my Malibu on my test drive and cried when I signed. I then took my car in for an oil change and was greeted by an equally amazing service dept Ken is my contact there and takes my calls on the car is "making this noise" and always takes time to talk me thru it. Love these guys and look forward to future relationship with them. More

This dealership is so bad at pre sale, I cant even imagine dealing with them closing a sale, and for service after the sale. After 4 differnet WOW sales prices that kept going higher I realized thi imagine dealing with them closing a sale, and for service after the sale. After 4 differnet WOW sales prices that kept going higher I realized this dealership and sales team could not be trusted. They ducked my questions on how they were calculating prices. They gave me one quote that was so low that I figured they were just trying to lure me in to then change the deal in person. When I pressed them about those numbers and that I would be driving 3 hours they confessed that the low pricing was for a different suv. The final quote was their highest one I got of the 4 quotes. The worst part is I got better pricing than their final price from 2 other dealers with less work. Dont waste your time with Koons. Anytime a dealer advertises a suv for 53229 online, tells you you can have it for 51500 but in the end then tells you the best price is 55760, that a dealer that likes to play games. Take your money and run. I am taking my $60,000 suv purschase somewhere else. More

Our salesman was Randy Law and he did everything he could to work with us and help us meet a price we were both happy with. They are so friendly and professional. to work with us and help us meet a price we were both happy with. They are so friendly and professional. More

I went to Koons on a whim; originally planning to visit CarMax next door. I'm glad I turned left! As soon as I pulled up, Joe greeted my husband and I warmly and was very helpful, but not pushy. The pro CarMax next door. I'm glad I turned left! As soon as I pulled up, Joe greeted my husband and I warmly and was very helpful, but not pushy. The process to value our trade was quick and easy, and they offered us more than we expected for our trade. Everyone worked as a team (sales, finance) to get me the deal I needed and I walked away pleasantly surprised. Upon having my first service appointment, I was contacted daily with progress reports and treated with the best customer service from any dealership to date from which I've purchased a vehicle. The other dealers might offer "no hassle pricing", "free manicures", etc...but none of them exceed the customer service, friendliness, knowledge, and efficiency of Koons! I will definitely return for another purchase and recommend to others. More

We purchased a used 2008 Suburban from Koons Chevy in White Marsh in August of 2011. We were met originally by an extremely friendly salesman named Dave Lawrence. He made a real impression on us becaus White Marsh in August of 2011. We were met originally by an extremely friendly salesman named Dave Lawrence. He made a real impression on us because of his sincerity and non-pushy attitude. We told him what we were looking for and he said that he would look around for us and give us a call if he found anything. A few weeks later Dave called us with the car we were looking for. The price was very reasonable and the car was beautiful. We fell in love with it and with the help of Dave, bought it. Everyone at the dealership was very friendly and knowledgeable but more inportantly, genuine. For anyone that has been looking for a vehicle, we all know that quality is hard to come by. Dave was not trying to sell us a car, he was trying to get us what we wanted and he did. Thank you so much Dave for all of your help. We consider you more than just our salesman. Thank you, Mike Boone and Suerena Schaefer More

This dealership has phenomenal customer service and I suggest everybody purchase their car from them. I plan on getting all my cars from there forever. Thank you Sam and Wayne! suggest everybody purchase their car from them. I plan on getting all my cars from there forever. Thank you Sam and Wayne! More