Koons White Marsh Chevrolet

Empty Promises Told sales Agent (Mr. Engleman) Upfront that I wanted to see numbers and rates as I was not sure of my credit rating and that I would need my husband Told sales Agent (Mr. Engleman) Upfront that I wanted to see numbers and rates as I was not sure of my credit rating and that I would need my husband as co-signer. He said that I was approved for a loan, but could not tell me how much. Told him I had a car that I would probably have to roll over into new loan, told me he only had two vehicles to sell me. Gave me a hatchback to test drive and said he would have numbers when I came back. Told him I was not a hatchback person. Told me I had a choice between two sonics, one white and one red (I really wanted a Cruze). Then he tells me that the bank won't approve the red one because it is a 2015. (even though new, he said bank considers it used.) still no numbers. When I finally (after 4 1/2 hours) tell him I need some numbers to look at, he shows me the top of my budget and states he only has 2 sedans on the whole lot that he can sell me. This is a new car dealership. I asked why couldn't I order a car if they didn't have any on lot, no response. He kept focusing on color of car, I wanted to know numbers. They gave me a very low value on my trade. I was just disappointed by the whole experience. I called another dealer, they told me to come on over, got a higher trade in for my car, got numbers and negotiated a deal after I left Koons, By the way I got my payments lower than I was paying currently for my car and only put $500 down. It is a 2016 Chevy CRUZE. So even though I had to travel a little further, I got the deal I wanted and the other car dealer went over and above to put me in this car, They said I drove a hard bargain but they weren't going to let me leave until they had done everything in their power to make me happy. Koons, not so much More

The worse customer service i have ever experienced! STAY AWAY!!!! JERRY THE MANAGER IS THE WORSE BUSINESS MAN THAT I HAVE EVER COME ACROSS!!! THEY PUSHED FOR ME TO TAKE THE CAR THAT DAY WITHOUT GETTING STAY AWAY!!!! JERRY THE MANAGER IS THE WORSE BUSINESS MAN THAT I HAVE EVER COME ACROSS!!! THEY PUSHED FOR ME TO TAKE THE CAR THAT DAY WITHOUT GETTING ALL THE NECESSARY PAPERWORK. THEN HARRASSED MY FATHER AND I FOR TWO WEEKS. HE HUNG UP ON ME ON MORE THAN ONE OCCASSION. THEY GAVE ME THE ULTIMATE RUN AROUND. IN CONCLUSION AFTEE THEY GET YOUR MONEY YOU ARE NO LONGER VALUABLE TO THEM. I WOULD NOT RECCOMMEND ANYONE GIVE THEM BUSINESS....YOU CAN FIND THE SAME CARS AT ANOTHET DEALERSHIP WHERE THEY WILL VALUE YOUR BUSINESS. More

Refusing to Service Vehicle I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons C I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons Chevrolet advising me that due to low customer satisfaction ratings I gave the dealer and the vehicle they would no longer be able to service my vehicle. I advised the director that my issues were more with the vehicle than the dealer and I made that point clear on the satisfaction surveys but he said that still reflects negatively on the dealership. He said it also negatively impacts the dealer’s ability to provide quality customer service to the rest of their customer base. Several of the problems with the vehicle could be warranty repairs and still the dealer is refusing to service the vehicle. Refusing to perform potential warranty repairs and turning a vehicle away with possible safety issues or major mechanical failure is in no way providing quality customer service. Now the problem is not only with the product but the dealer that services or refuses to service the vehicle. I have never been so unhappy with a product or service facility in my life. I have attempted to stay loyal to Chevrolet but I can’t any longer if this is how they treat customers. More

Car buying experience Sales representative Gary he is great he will get you in a car guaranteed with a great deal. Go to Koons in white marsh and ask for Gary!! Make sure y Sales representative Gary he is great he will get you in a car guaranteed with a great deal. Go to Koons in white marsh and ask for Gary!! Make sure you tell him Trenae sent you he's the best and as always enjoy your new car because you look great in it. More

Timely service As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Veh As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Vehicle was ready as promised. I have no complaints, my service visits are always the same. More

Wow service We recently purchased our second car in 4 months from Koons. We used a competitor prior to them and were dissatisfied! I would recommend Koons to ever We recently purchased our second car in 4 months from Koons. We used a competitor prior to them and were dissatisfied! I would recommend Koons to everyone. My associate Eric was pleasant, helpful, and worked diligently to get me the vehicle I needed in the price range I wanted. Everyone at the dealership was attentive and a pleasure to work with! More

Our new cars. We purchased 2 new cars this week. Koons was absolutely the best! This was our first time buying from Koons and it won't be our last. The Harpers are We purchased 2 new cars this week. Koons was absolutely the best! This was our first time buying from Koons and it won't be our last. The Harpers are 2 very happy customers. More