Koons White Marsh Chevrolet

Excellent Customer Service Ryan Parker has been my go to Salesman since obtaining my license in 2004. He sold me my very first car and because of his warm welcoming spirit and e Ryan Parker has been my go to Salesman since obtaining my license in 2004. He sold me my very first car and because of his warm welcoming spirit and extensive knowledge in this line of business he has earned a lifetime customer. It was no brainer when it was time for me to trade in my car and my husband's car. From the moment we walked into Koons White Marsh, we were taken care of. We were welcomed promptly and the whole purchase process was transparent, quick, and hassle free. With the help of Ryan's experience and added humor to a, at times, stressful decision, we were able to purchase two cars that we were completely satisified with. Even after the sale, when questions arise about our purchase or warranty, Ryan is always a phone call away. Very pleased with our overall experience! More

I was wow'd!!! super deal and amazing team, from the salesmen to service dept! A true first class place to do business! Thanks to everyone involved in my very positi super deal and amazing team, from the salesmen to service dept! A true first class place to do business! Thanks to everyone involved in my very positive experience! More

Buying a new/used car I knew basically what I wanted when I went in. I knew what I could afford and would not go above that price. Armando Graham was very helpful and not p I knew basically what I wanted when I went in. I knew what I could afford and would not go above that price. Armando Graham was very helpful and not pushy at all. : ) I test drove a car I liked and was sold from that moment on. I will send other family and friends to Koons in the future. Thanks again. Barbara Holcomb, Middle River MD More

Older Truck Treated Like it was New Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and re Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and report back to me. The next day Brian Hastmann called to confirm the Injector was at fault. He presented me with 3 options to get the Issue corrected. One option was a cleaning that has an 80% success rate, but was the least expensive. The second Option was to replace the Failed Injector which would solve the problem. The third Option was to convert from CPFI (SFI) to MFI which was discussed in a Technical Service Bulletin Issued by General Motors. I chose the Third Option. While Koons was Diagnosing my Truck they performed a major Inspection and had some suggested repairs. Brian was very Professional. He discussed each repair with me in detail and together we weighed the need to take immediate action or if the repair could wait. I authorized some of the repairs as I knew the Truck had other Issues being 18 years old. I have been driving the Truck for 2 weeks now since the repairs were made and I couldn't be more satisfied. The Truck runs like new again. Everything is so expensive these days but I don't mind paying what's fair especially when the work is done right and done right the first time. I recommend Koons Chevrolet of White Marsh 100% and Brian Hastmann as the go to person for all your service needs. I don't know the Mechanics Name (Tech 193) that worked on my Truck, but he obviously is a Great Mechanic and treated my Truck as if it were his own. Thanks to everyone! More

Went in for a oil change and rotation of my tires. I drop my car off on Tuesday night for p/u for the next day. Within half hour Tuesday night I got a call telling me that I had a nail in the side wa I drop my car off on Tuesday night for p/u for the next day. Within half hour Tuesday night I got a call telling me that I had a nail in the side wall of my tire. I was so happy they took the time to really look at my tires to make sure they would be in good shape. My car was ready by 9:30am Wednesday morning. That's what I call good service. Every time I take my car in for service I get good results. I have no complaints. More