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Koons Tysons Toyota

Vienna, VA

Overview
Reviews
Vehicles
4.7
1,549 Reviews
Call Dealership (703) 790-5920
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8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,549 reviews

July 25, 2024

I enjoyed working with assistant Service manager, James Kim I am glad I brought my Lexus RX 350 into Koons Toyota for service. More

by Lexus Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kim
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Jul 25, 2024 -

Koons Tysons Toyota responded

We're delighted to hear that James Kim provided excellent service for your Lexus RX 350 at Koons Tysons Toyota. Thanks for choosing us!

July 24, 2024

He cheats the customers. Giving wrong information about the cars to make them buy it. More

by zumrud_farhadova
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Castillo, Edward Arhinful, Daniele Bava, Dwight Beard, Rami Darwich Ahmad, Amin Darbandi, Purcell "PJ" johnson, Mohammed Abdullah, Mashhood Faraz, Jamal Khan
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Jul 24, 2024 -

Koons Tysons Toyota responded

We run our business with transparency, so I'm concerned that you were left with a negative impression. If you're willing, I would like to learn more about what transpired here so that I can properly address any issues. Please get in touch with me at your earliest convenience, as I am unable to find your information with the username provided on the review. Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com

July 24, 2024

Set up appointment for service easy and fast. Agent was excellent Service was as promised More

by twfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
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Jul 24, 2024 -

Koons Tysons Toyota responded

Thank you for sharing your positive experience with the Koons Tysons Toyota team! It was a pleasure to assist you.

July 19, 2024

Went in for an oil change only. The mechanic recommend over $700 in needed work. The most ridiculous was work needed on my 4WD system...my truck is two wheel drive. All the other re More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohsin Kharam
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Jul 19, 2024 -

Koons Tysons Toyota responded

Bill, I'm sorry to hear about your experience. We strive for honest and accurate service recommendations, so this feedback is concerning. I’d like the opportunity to look over your visit and the recommendations provided. Would you please reach out at your convenience so I can locate your service records? I look forward to speaking with you soon. Thank you, Krystle Uriona - Customer Relations Manager – 703.790.5920 ext 23191 or krystle.uriona@koons.com

July 17, 2024

My Sales Rep. , Win, was personable and knowledgeable of the vehicle I was looking at. Was quick to respond to follow up inquiries after my purchase and helped me w More

by JP92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Win Aung, Luis Castillo, Amin Darbandi, Fares Rababa
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Jul 18, 2024 -

Koons Tysons Toyota responded

We're glad to hear Win provided knowledgeable and responsive service during your visit to Koons Tysons Toyota. Thank you for sharing your experience!

July 17, 2024

Interior of car was dirty after a simple service call. The concierge service makes it easy to schedule an appointment. More

by Erp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Jul 18, 2024 -

Koons Tysons Toyota responded

Thank you for your feedback. We're glad to hear that the concierge service was convenient, but we apologize for the state of your vehicle post-service. This is not reflective of our typical standards, and I would like to discuss your visit directly. If you could please reach out to me directly so we can address this further, I look forward to hearing from you. Best, John Boehm - Service Director

July 13, 2024

Working with this dealership was very easy. I worked with Mohammad and am very satisfied with my experience and purchase. More

by Anneka87
Recommend Dealer
Yes
Employees Worked With
Mohammad Ali
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Jul 15, 2024 -

Koons Tysons Toyota responded

We're delighted to hear that Mohammad and the Koons Tysons Toyota team made your experience a positive one. Enjoy your new purchase!

July 09, 2024

July 8, 2024. Daniele Bava is an excellent sales agent. He explains the features of the car, allows a test drive and does not pressure the potential customer. I hi More

by Mark the Bear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniele Bava
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Jul 09, 2024 -

Koons Tysons Toyota responded

Thank you for the recommendation! We're delighted to hear that Daniele provided a pressure-free and informative experience at Koons Tysons Toyota. Enjoy your new car!

July 08, 2024

I drove a very long way to this dealership because I really liked the salesmen. More

by pattimary3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chase Johnson. William ?
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Jul 09, 2024 -

Koons Tysons Toyota responded

Patti, thank you for the great review. We look forward to seeing you again at Koons Tysons Toyota!

June 23, 2024

Koons Toyota has always treated me right. They have a great selection of quality products. More

by Trlinaburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alaaeldin Salem, Amin Darbandi
Report | Print
Jun 24, 2024 -

Koons Tysons Toyota responded

Thank you for being an awesome Koons Tysons Toyota customer! We love to hear you're always in great hands with our team.

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