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Koons Tysons Toyota

Vienna, VA

Overview
Reviews
Vehicles
4.7
1,550 Reviews
Call Dealership (703) 790-5920
View Awards

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,550 reviews

August 01, 2023

Thank you so much Ian saeed khan for driving with my amazing daughter to Annandale to sign paperwork thank you Muhammad khan for grand highlander and aryan finance! More

by tomeeboonsomjai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Aug 02, 2023 -

Koons Tysons Toyota responded

We're so glad to know that our team at Koons Tysons Toyota, especially Ian, and Muhammad, were able to assist you with your Toyota Grand Highlander purchase. Safe travels!

July 29, 2023

Promised me a working key fob but didn’t deliver I went to mini of Sterling and they wanted 500 for new one. Not happening More

by Stephen S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Win Aung, Ricky Jacobs
Report | Print
Jul 31, 2023 -

Koons Tysons Toyota responded

Stephen, I apologize for any miscommunication regarding your key fob. We never intend to mislead our guests, and I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please contact me directly. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

July 29, 2023

Sold me a car with a defective key fob and promised to fix it. They cost 500 new 😡 More

by Stephen S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Win Aung, sales, Ricky Jacobs
Report | Print
Aug 01, 2023 -

Stephen S responded

Win said I would get a working key fob this coming Saturday. I’m not sure why I have to wait but ok. I’ve purchased 3 cars before this one and never did I have a problem like this. Should a customer be expected to accept a defective key fob? I paid a considerable amount for this car and as I’ve had a chance to research the fail market cost it was considerably higher then others so I don’t understand what the problem is giving me what I paid for, a functional key fob. Not sure what more there is to say and where will that help the current situation? I’ll consider it and accept a call from you if there is a point in calling like I don’t have to wait until this coming Saturday. Stephen 240-535-2409. I don’t answer calls from unknown numbers so leave a message or text me first. Thanks

Aug 03, 2023 -

Koons Tysons Toyota responded

Stephen, I am glad to see that Win was able to coordinate the second key directly and help straighten things out. We appreciate your patience and understanding during this process and will be sure to work toward improving our practices moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

July 28, 2023

Muhammad and Ian were very pleasant to work with and reassuring in the car buying process. Thank you so much! More

by nadbilal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Jul 31, 2023 -

Koons Tysons Toyota responded

We're so glad to know that Muhammad and Ian made your car buying process a positive one at Koons Tysons Toyota. Thank you for sharing this with us!

July 28, 2023

Thank you Ian for happy help and assistance and for getting us water and for pleasant car buying process! More

by farhana.adnan3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Jul 31, 2023 -

Koons Tysons Toyota responded

Farhana, we're glad to know that Ian and our team at Koons Tysons Toyota were able to provide a pleasant car buying experience for you. Thanks for the positive feedback!

July 27, 2023

Thank you Ian for a good test drive and knowledge information about my new car thank you Muhammad Khan and thank you amro finance More

by wa64hoos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Jul 27, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian, Muhammad, and Amro provided you with a great experience here at Koons Tysons Toyota. We appreciate your feedback! Safe travels in your new car!

Jul 27, 2023 -

wa64hoos responded

Good service-courteous people

July 27, 2023

Thank you Ian saeed khan for happy assistance and good test Drive and setting up Bluetooth services and app. Thank you Mohamed for reserve lunar rock rav4 More

by pandharek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Jul 28, 2023 -

Koons Tysons Toyota responded

Thank you for the review! It's great to know that Ian and Mohamed were able to assist you at Koons Tysons Toyota. Enjoy your new Toyota RAV4, and we hope to see you again down the road!

July 27, 2023

Beautiful showroom knowledgable sales people thank you ian and muhammad for happy service and quality service More

by cookieadler38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Jul 27, 2023 -

Koons Tysons Toyota responded

We're delighted to know you had a positive experience at our showroom! Thanks for acknowledging Ian and Muhammad's efforts. We appreciate your feedback about Koons Tysons Toyota.

July 25, 2023

Thank you so much Ian saeed khan for happy and helpful service and getting all documents ready for the new Lexus!! Thank you also Muhammad khan!! Ian and Muhammad work good together good match More

by jonie457
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Jul 25, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian and Muhammad provided you with a great experience at Koons Tysons Toyota. We hope you enjoy your new Lexus!

July 24, 2023

Alex Hernandez always goes the extra mile. He is kind, knowledgeable, prompt, and efficient. He always has a great smile to brighten your day. Our whole family goes to Alex and recommend hi More

by MaryH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Report | Print
Jul 25, 2023 -

Koons Tysons Toyota responded

Mary, thank you for the glowing review! We're so glad to hear that Alex always provides exceptional service and goes above and beyond. Your recommendation means a lot to us, and we hope to see you back again at Koons Tysons Toyota!

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