Koons Tysons Toyota

James kept ne fully informed through the service and updated me on when I could expect the car to be ready. updated me on when I could expect the car to be ready. More

We have always admired the staff without exception. Matt Ragsdale is extraordinary and everybody else we’ve dealt with recently has gone out of his or her way, especially David McDermott, John Boehm, A Matt Ragsdale is extraordinary and everybody else we’ve dealt with recently has gone out of his or her way, especially David McDermott, John Boehm, Ali, the cashier, Keith the head of rentals and Carli, his Deputy, have all been wonderful. I say this at a time when my wife and I are disputing a decision of Toyota headquarters to charge us for $2496.87 to replace an original faulty exhaust pipe system the failure of which could have caused us to run off the road at high speed on an interstate highway system. More

Koon’s Predatory Ethos Be warned, at Koons you are not a customer, you are a mark. The Koon’s Tyson’s Toyota salesmen must have smiled at my arrival in the showroom, an elderly Vietnam vet might make a a customer, you are a mark. The Koon’s Tyson’s Toyota salesmen must have smiled at my arrival in the showroom, an elderly Vietnam vet might make an easy mark for their predatory impulses. It began well enough. I was offered a 3-year lease on a new Corolla for $425/month by the salesman who, after details of the agreement had been discussed, arranged for me to take it on a test drive. I loved the vehicle, and I said I would take the offer. I thought I had the $425/month price for the transaction, but I did not. The financial man in the back room was working up the agreement. The bait and switch was in progress. Everyone was happy, me, the salesman, Adil Zaman, his negotiator, Muhammad Khan, and the finance guy in the back room. When I went into the back room, to my surprise, the $425 lease payment had increased to $680! While this is a small amount for a month, when multiplied by 36 payments, it equals a $9180 overpayment for the car! Something I did not realize at the time. I could have bought the car outright for that amount. I’m sure the sales team was high-fiving each other in glee after I left. This also made me question their maintenance operation I had used for several years. It seemed every time my previous car had routine service, my service rep would warn there were two, almost always two, additional problems to be dealt with, now or soon. For instance, the water pump had a seep from a seam, or the automatic transmission fluid’s color warned it should be replaced. I could have no idea if any of this is true. Judging by the predatory behavior of the sales force, I would not trust that many of the cited problems were valid, but I will never know. This predatory ethos seems embedded throughout the organization. If one area of the operation is freely and brazenly predatory, all of their operations probably are too. However, it seems not even their low customer rating on Yelp has convinced them to check their ethics and clean up their act. Be warned, at Koons you are not a customer, you are a mark. More

Thank you Salem once again for a new Toyota! Very happy. Thank you Jeffrey for setting up my phone and helping us with the set up Very happy. Thank you Jeffrey for setting up my phone and helping us with the set up More

The dealership is the best place to buy a Toyotas, their team of professionals salesman are very friendly and knowledgeable. team of professionals salesman are very friendly and knowledgeable. More

they were punctual picking up the car and bringing it back. It works well now back. It works well now More

I've bought 3 Priuses at Koons over the last 15 or so years. Loved them all, but especially love the great service department. years. Loved them all, but especially love the great service department. More

Matt was very corteous and helpful as always. He even indicated an interest in purchasing my vehicle. Not ready for that yet, but he's forward thinking for Toyota! He even indicated an interest in purchasing my vehicle. Not ready for that yet, but he's forward thinking for Toyota! More

First time buying a new car ever, had a great experience thank you Jeffrey and Salem for your service and thank you Abdo thank you Jeffrey and Salem for your service and thank you Abdo More

All the staff was very fridenly, explained all the functions, and options for my Sienna. functions, and options for my Sienna. More