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Koons Tysons Toyota

Vienna, VA

4.7
1,550 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,550 reviews

November 11, 2023

very nice customer service and good attitude. The sales guy Ashraf who helped us in purchasing the the new toyota Rav4 Hybrid Xle. Thanks Ashraf and thanks koons as well More

by hedayatullah566
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Khan
Nov 13, 2023 -

Koons Tysons Toyota responded

We're so glad to know that Ashraf was able to assist you in purchasing your new Toyota RAV4 Hybrid XLE at Koons Tysons Toyota. Thank you for the positive feedback about our customer service!

November 07, 2023

thank you so much ian saeed khan for being happy and reminiscing of our country thank you also muhammad khan for saving the day pakistan zindabad More

by saadiasajjad5
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 07, 2023 -

Koons Tysons Toyota responded

We're so glad to know that our team at Koons Tysons Toyota was able to make your experience a memorable one. Thank you for the kind words and support!

November 07, 2023

I really appreciated Steven Bush, my service advisor at Koons Tyson Toyota giving me a complimentary loaner car when I really needed one on Saturday. There was more work to be done on my car and the work More

by Thomas O’Shaughnessy
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Bush
Nov 08, 2023 -

Koons Tysons Toyota responded

Thomas, it's great to know that Steven was able to assist you in a pinch at Koons Tysons Toyota. We always aim for top-notch service, and we're glad he could help make your day easier!

November 06, 2023

Thank you so much ian saeed khan for happy help with Camry 2024 safet and connecting the Bluetooth and Muhammad khan for making the deal possible. 3rd car More

by ayeshashahbaz807
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 07, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian and Muhammad were able to assist you with your 2024 Camry at Koons Tysons Toyota. Enjoy the new ride!

November 05, 2023

Thank you Ian saeed khan for being happy and setting up rav4 safet Bluetooth and connecting app thank you Muhammad khan for brand new car More

by Seyarrafiqui
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 06, 2023 -

Koons Tysons Toyota responded

It's great to know that Ian and Muhammad were able to assist you with your new RAV4 at Koons Tysons Toyota. We hope you're enjoying all the features of your brand-new car!

November 03, 2023

Thank you so much Ian for cleaning my car and taking me to the rental car place and being happy and helpful and setting up the app thanks also Muhammad for rav4 lunar rock More

by kat.mcd.moran
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 06, 2023 -

Koons Tysons Toyota responded

Thank you for the review, Kat! We are so glad to hear that Ian and Muhammad delivered such a successful purchase experience. Drive safely in your new Toyota RAV4, and we hope to see you again at Koons Tysons Toyota!

October 31, 2023

Lack Integrity Using Bait and Switch Fair Price Offered for a 2019 Toyota Highlander. OnLine Trade-In Value was $10,000 - $12,500 before Krystal’s extra $1,000 and a statement that they beat all o More

by davebarnett900
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamal Khan
Nov 01, 2023 -

Koons Tysons Toyota responded

Dave, I'm sorry to read about your experience. It's important for us to provide accurate and fair trade-in values, so it's concerning that you felt there was a discrepancy in the offer. However, all trade-in offers are subject to final in-person inspection. We don't want any of our customers feeling like they've been misled or treated unfairly. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

Nov 02, 2023 -

davebarnett900 responded

Hi Krystle - I’d like to discuss this further with you and have tried calling several times. Can we schedule a call for tomorrow (11/3) morning? Thanks, Dave

Nov 03, 2023 -

Koons Tysons Toyota responded

Thanks for taking the time to speak with me, Dave. I hope the discrepancy between online offers and the final in-person inspection value has been cleared up for you after our conversation. If there is anything else you need assistance with, please don't hesitate to reach out. Your complete satisfaction is our priority, and we hope to work with you in the future. Best, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

Nov 03, 2023 -

davebarnett900 responded

Telling me that the value if my car dropped by 50%+ from your web Trade-In tool which changes values daily and is subject to in person inspection using accurate inputs into the tool doesn’t explain what took place as it was a pure Bait and Switch trade in play. Our conversation confirmed my thinking…

October 30, 2023

Amar, thank you so much for the great service and experience! Muhammad, thank you for being so helpful and for helping us identify the next car for our family. Ian, thank you for being so personable More

by angela.broadus20
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 31, 2023 -

Koons Tysons Toyota responded

Angela, we're so pleased to know that Amar, Muhammad, and Ian provided you with a great experience at Koons Tysons Toyota! We appreciate your kind words about our team. Enjoy your new car!

October 29, 2023

Thanks Ian for the awesome test drive, and thank you Muhammad for great deals! and azmi finance and farres manager More

by ivanvp7
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 30, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian, Muhammad, Azmi, and Farres provided you with an awesome experience at Koons Tysons Toyota! Thanks for the shout-out. Safe travels in your new vehicle!

October 29, 2023

Thanks so much Ian saeed khan for being happy and setting up the application. Thanks Muhammad for platinum crown turbo and blueprint grand highlander More

by karisme24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 30, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian and Muhammad were able to assist you with your application at Koons Tysons Toyota. Enjoy the ride in your new Highlander!

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