Koons Tysons Toyota

Great experience with Salem. He was good in providing updates and with follow up. will recommend to friends and family. He was good in providing updates and with follow up. will recommend to friends and family. More

I had an appointment today with service advisor, Matt. Unfortunately, when I arrived, Matt was on the phone and I was waiting in front of his desk for a few minutes. Then he informed me that he’s too busy Unfortunately, when I arrived, Matt was on the phone and I was waiting in front of his desk for a few minutes. Then he informed me that he’s too busy and that I should go to somebody else, anyway. Then I was waved down by Oscar. Oscar got my VIN number, then pass me along to another service advisor named MO I just kind of felt like I was a piece of meat today being passed around. And weirdest thing was I felt like I was being checked into prison today, no one says hi. No one says how are you. Just so mechanical and robotic. First time I’ve ever experienced that at a Toyota. In the end, MO did take care of me. I did ask MO when I was leaving that if I make an appointment with him, can I trust that the next time I come in that I won’t be passed along. And he said that he is a closer. I don’t really understand the business strategy here and it’s not really for me. So I am new to this area and it was my first time coming here and I think I will try another toyota next time. More

Thank you Salem for my new 2024 Highlander Limited. Jeffrey was very pleasant and knew everything about the vehicle, professional, and made us comfortable. Thank you Jeffrey was very pleasant and knew everything about the vehicle, professional, and made us comfortable. Thank you More

Very professional. I would recommend it. I have purchased Camry and I love it. They have a large selection. I would recommend it. I have purchased Camry and I love it. They have a large selection. More

Masood Sultany did an excellent job of both the demonstration drive and delivery. He outlined the equipment and its use in detail. Very satisfied with his performance and demeanor! demonstration drive and delivery. He outlined the equipment and its use in detail. Very satisfied with his performance and demeanor! More

I have been with Toyota in Tyson Corner for 10 years. They are professional and nice. They are professional and nice. More

Honest and reliable and dependable. The place is clean and organized. Good service . Always do good work. The place is clean and organized. Good service . Always do good work. More

Fantastic David customer service Alex thank you so much UT the best of the Best UT the best of the Best More

It is the best Alex he very nice he explains to me why I need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to d need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to do and what the mechanic recommend for me to take care of my car I think that the service people are very nice and also I like Toyotas. More

James kept ne fully informed through the service and updated me on when I could expect the car to be ready. updated me on when I could expect the car to be ready. More