Koons Tysons Toyota

This dealer flat out doesn't adhere to their own mantra of "We're not satisfied until you are." Took my vehicle in because it was having major electrical problems which other Toyota dealers failed to fix. of "We're not satisfied until you are." Took my vehicle in because it was having major electrical problems which other Toyota dealers failed to fix. I was told that I would have to replace the battery before any real diagnostics could be done, but that all indications were that a battery replacement would solve the problems. Having heard many 'solutions' from the other dealers that were incorrect, I asked for them to put a battery in the vehicle and demonstrate to me that the problems were resolved, as they said they would be, before I paid them for a new battery. Oh no, that couldn't be done. I would have to purchase the battery first. Because of the history with other dealers and their failed attempts to fix the problems, I was looking for this dealer to go the extra mile and demonstrate to me that the battery would fix the problem...for them to put the customer first and try hard to make me walk out of there feeling good about them and their service, which may have in turn caused me to recommend them to others. But, no, they refused to grant this simple request. In addition, I was met with arrogance and comments that were downright unprofessional during the several phone calls with them. I hoped to have an advocate in the onsite Toyota Corp. representative there, who was contacted by Toyota Corporate in California, but that proved to be an even greater waste of time. I never received a call from that person, even several days after Corporate made contact. Then, when I did make contact, there was no advocacy at all...rather they simply sided with the dealership's position. The service department actually told me with all certainty I didn't buy the vehicle from them and that I didn't have an extended warranty. Very interesting, since I did buy it from them and I do have the extended warranty, which, of course, apparently isn't worth the paper it's printed on because nothing seems to ever be covered. My vehicle was kept for 2 full days, but they wouldn't offer me a loaner car to assist with the inconvenience of being without the vehicle for that long. I took the vehicle to the place where I bought it hoping for decent customer care (like when you buy the vehicle and the finance guy takes your check and says the relationship doesn't end here, but continues for the life of your ownership of the vehicle) and just a simple "we'll do whatever it takes to make you feel comfortable", but they wouldn't do that...and they didn't know I bought the vehicle there...and they couldn't locate my warranty information...and the Toyota rep was no help at all, and the list goes on. The bottom line is this: if you want good customer service with people that will do whatever it takes to make you satisfied and make you walk out with a positive feeling because they clearly go the distance for you and know who you are and the details of your vehicle and give you absolutely no reason to call the corporate 800 number to complain...go somewhere else. This is not the dealer for you. In fact, buy something other than Toyota. You won’t get any real assistance from their corporate office when you do need help. More

It would be a huge mistake to purchase a vehicle at this dealership, and for many reasons.<br>First, Koons Tysons Toyota (K.T.T.) sells previously wrecked cars to consumers without acknowledging the problem dealership, and for many reasons.<br>First, Koons Tysons Toyota (K.T.T.) sells previously wrecked cars to consumers without acknowledging the problems. They did it to me, they’ve done it to others and they’ve even admitted to it in Court Depositions. In my case I was sold a car whose true condition was not only misrepresented to me, but I believe was also intentionally concealed from me. Information that I asked for and should have been given was withheld from me. And these lies and following cover-up forced me to endure repeated problems with my car, problems that should have been taken care of by the dealership prior to them making this car available to the public.<br>Because K.T.T. sold me a previously wrecked car, I tried to sue them for violations of the Magnuson-Moss Warranty Act, violations of the Virginia Consumer Protection Act, Breach of Contract and Fraud.<br><br>But the lawsuit has exposed an even bigger problem with this dealership. If you purchase a vehicle at K.T.T., you’ll have to sign a Buyer’s Order/Contract to purchase the vehicle. But, when you sign these papers, you’ll be stripped of ALL your rights to sue this dealership.<br>How?<br>Koons Tysons Toyota has a clause buried in the fine print of the Buyer’s Order/Contract. This clause forces you into Mandatory Binding Arbitration and will strip you of part of your rights as promised in the Seventh Amendment to the United States Constitution and Section 11. of the CONSTITUTION OF VIRGINIA.<br><br>Federal and State laws guarantee your right to court access. Koons Tysons Toyota takes away that right with this binding arbitration requirement.<br>This means that if you have ANY kind of problem or dispute with K.T.T., you CANNOT sue the dealership. Any and all disputes will only be resolved by binding arbitration and the consumer loses all rights to file a claim in court.<br><br>And to make matters even worse, K.T.T. has already selected the arbitration company to hear and rule on any cases brought by any consumer that has been defrauded by K.T.T. And this isn’t even the worse part, what makes this situation even worse is the fact that K.T.T. has found many ways to manipulate the system in their favor. Mandatory arbitration is known to be biased toward the consumer and K.T.T. validates those claims. <br><br>As for me, April 20, 2005 will be 3 YEARS that I’ve been fighting K.T.T. for justice.<br><br>During the last 3 years I’ve found many web sites geared toward the consumer with many resources and information to help the consumer while purchasing a vehicle.<br><br>Whistleblower, Public Citizen Expose Auto Scams Dealers Use to Swindle Consumers:<br>http://www.citizen.org/autosafety/dealerscam/articles.cfm?ID=10998<br><br>For additional information on the dangers of Mandatory Binding Arbitration and what you can do to avoid it, along with other resources, check out:<br>www.KoonsTysonsToyotaSucks.com<br><br>To see and read additional complaints against K.T.T., check out the Fairfax County, VA Consumer Protection Division's complaint history information site.<br>http://www.co.fairfax.va.us/dtcs/consserv/IQext/csd_acs.asp?byletter=Y&lookup=7008414&lastset=K&detail=Y#legend_place1<br><br>One more word of advice, K.T.T. tries to con their customers by telling them that all dealerships require you to sign and abide by a Mandatory Binding Arbitration Agreement. That’s not true, call around and you will find that this is just another lie K.T.T. likes to tell. More

I went to this dealership a few times when looking to buy a sienna and hoping I would get a different experience on each subsequent visit. Unfortunately it seems that most of the comments here are in line w a sienna and hoping I would get a different experience on each subsequent visit. Unfortunately it seems that most of the comments here are in line with my experiences. Most of the time the salespeople didn't seem interested in talking with us, they virtually walked away when we started talking about siennas. There was one low end model on the lot that was crawling with prospective buyers with one salesman there trying to explain the different features like cup holders and colors. The Siennas have complicated option packages that this person didn't know anything about. Good luck with your experience, hope you get better. Try one of the no haggle places - thats where we ended up buying. More

This dealership obviously has nothing but contempt for any type of informed buyer. I point the finger squarely at the managers watching over this high pressure sales floor from their elevated platform.<br any type of informed buyer. I point the finger squarely at the managers watching over this high pressure sales floor from their elevated platform.<br><br> I walked in and stated an offer for a car sitting on the lot. This was after they lied five mins before over the phone about yet another vehicle being avialiable they swore was in stock. Instead of a yes or no answer on the offer I got the waffle between the manager and me. The waits are totally unnecessary ( a tactic to up the time and stakes for the buyer) and the dealer 'financing' sheet is one of the many ways this dealer will use to separate anyone from their money. Do it online or over the phone. Stay out of this dealer’s show room unless you want to loose money and feel like you were taken by crooks.<br><br>I am adding this edit to recommend the over the phone deals with Alexandria Toyota. <br> More

RUN!!!!!! I was there to buy a Corolla and this woman was unbelievable!!! We waited and waited and waited for her to return from dealing with other customers. THEN I asked to speak with someone else and the unbelievable!!! We waited and waited and waited for her to return from dealing with other customers. THEN I asked to speak with someone else and the sales manager accused me of lying about a previous deal (I had the paperwork with me) and then proceed to YEAL at me. She did the same telling me what a GREAT deal I was getting. I have been to FIVE dealerships at this point and this was the WORST More

Sales person left me standing in the showroom for 30 minutes while he went looking for the corolla I wanted to test drive. When he finally returned, he said they didn't have the car on the lot. No apolo minutes while he went looking for the corolla I wanted to test drive. When he finally returned, he said they didn't have the car on the lot. No apology, no effort to help. I complained to the sales manager, who could barely stand to be bothered by my complaint. I guess when you're the largest, high volume toyota dealer on the east coast, you can afford to blow off customers. More

This is one of those kinds of delaers that don't have cars in the showroom any more, so if you want to see one of their cars, you have to walk out to remote lots and examine them, one by one by one., tal cars in the showroom any more, so if you want to see one of their cars, you have to walk out to remote lots and examine them, one by one by one., talking long walks to "get the keys" As for being greeted, we approached the door of the previous showroom, full of salepersons but not clients, from the parking lot only to be asaulted by two people with no dealer insignia asking us if we could be helped. Yeah, but could we go inside please? And do you guys work for Toyota or are you just standing around their lot? <br><br>Do people really buy cars without examining them inside and out from such dealerships?<br><br> More