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Koons Tysons Toyota

Vienna, VA

4.7
1,650 Reviews
Welcome to Koons Tysons Toyota. We understand that buying a new vehicle is a big decision. We look forward to serving you during this exciting time. Our friendly staff and welcoming location are located at 8610 Leesburg Pike in Vienna, Virginia, close to the Wolf Trap. We are slightly more than 15 miles west of Washington, D.C. Alexandria, Virginia, is 21 miles away. Our lot features a variety of Toyota models. Does your workday start with your daily commute? Please stop by and explore our new commuter-friendly models, including the Toyota Corolla. If you're looking for the perfect road trip vehicle before you head out on your next family vacation, we carry a variety of SUVs with several entertainment options included. Is your faithful work truck trying to tell you it's time for an upgrade? Please visit us and inspect our selection of pickups, including the Toyota Tundra. These trucks are ready for anything a job site has in store for you.
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8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,650 reviews

May 12, 2011

We were unsure of the problem when we took the car in. We were unsure of the problem when we took the car in. Pete was very helpful and outlined the possible causes that they would review. After the dia More

by brad_nic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Onderchain
May 11, 2011

The service was excellent. Esp,the salesman was totally helpful and friendly. His name is Muugii. Actually we came there to buy an used car but Muugii could turn us to buy the new one. Finally, we bought t More

by Burte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muugii(Mongolian Salesman)
May 11, 2011

I scheduled an appointment to meet with the sales rep who had answered some email questions of mine. I gave him my model and vin ahead of time so that he could have the paperwork drawn up. It was a lease buy More

by cjolly
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derrick Miller
May 12, 2011 -

Koons Tysons Toyota responded

Ms. Jolly, Thank you for posting this information on Dealer Rater. I am the Customer Relations Director for Koons Tysons Toyota and would be happy to help resolve any concern you have with the dealership. Please contact me so we can discuss your concerns. Regards, Debra Latiolais Customer Relations Director Koons Tysons Toyota 703-919-0182

May 12, 2011 -

cjolly responded

Good Afternoon Debra, I am a little unnerved but appreciate your taking the time to contact me. Your customer service at the dealership, with a handful of individuals excepted, is incredibly poor. It's not just your sales department- it's also your service department. We had our other car in for its scheduled oil change last night. I turned the car in at 5 and made repeated phone calls after 8pm when the service rep said she would call me back with an estimated completion time and failed to call me. We were in route to the dealership to speak with a manger after 9pm when we received the call saying the car was ready for pickup. My business with your dealership is not yet completed, as I await the arrival of my car tags and the filing of my buyout paperwork with Toyota Financial Services. However, I assure you that we will be taking our future business elsewhere. Sincerely, Cherie Jolly

May 13, 2011 -

Koons Tysons Toyota responded

Ms. Jolly, Thank you for this information. I checked our service records and didn't see a vehicle under your name (Cherie Jolly). I realized it may be under a different name. I am so sorry there was an issue and we weren't responsive in keeping you updated on the status of your vehicle's service. At this point, I'm not sure what I can do to rectify your situation but would be most willing to do whatever is necessary to resolve your concerns. Please let me know how I can help. Best, Debra

May 11, 2011

Bought a new 2011 Highlander and found that the "selling" experience was outstanding. Louis Castillo was straight forward, direct, and most of all No jerking around. This dealership is across the More

by MrTops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Luis Castillo
May 09, 2011

I have gone to alot of different Toyota dealers throughout the years, but nothing can compare to the service I receive from Koons Toyota in Tysons and from Pete Onderchain. I never have to worry a More

by OSager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Onderchain
May 07, 2011

I purchased all my cars from Koons Tysons Toyota and have all my service done there. Aria has taken care of my two Rav4's and Sienna Van for over six years, always able to fix the problem in a timely manner More

by FranGerrard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aria Moshrefi, Aria Moshrefi
May 06, 2011

The service at this dealership is top notch. I own three Toyota's. Two were purchased at other dealerships and one purchased here. The purchase price was fair, not unbeleivable (everyone deserves to make a More

by Joe Mullee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
pete Onderchain
May 06, 2011

We are now at cars #4 and #5 serviced by this dealership (a 2003 and a 2007 4Runner V8 limited). We can't say enough good things about Chuck and his crew. So to put it simply, they are "beyond best in cla More

by pmcolman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Watts, Leo Bethancourt, Darryl Combs
May 05, 2011

Hands down the best Toyota dealership in the DC area. Always friendly service and competent mechanics. One thing we really like is that the mechanics are very experienced, and I never feel like they are More

by Bebon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck watts, Chris Toth, Pete Onderchain
May 05, 2011

I took my 2003 4runner to Koons Tyson Toyota to replace a broken 4wd part, and spoke to Jeff Lipscomb. He gave me a reasobable price that was cheaper than other quotes. He was friendly, up front, never press More

by cpetrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lipscomb
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