Koons Tysons Toyota

This dealership and by the way it sounds, the chain of Koon's dealerships are a bunch of rude, dishonest, sneaky, scandilous people. I was in the process of buying a car from them but instead they screwed Koon's dealerships are a bunch of rude, dishonest, sneaky, scandilous people. I was in the process of buying a car from them but instead they screwed me over and sold the car to someone else. I spoke with the sales manager (Steve) and the finance manager (can't remember the name) the day before, and was just waiting for them to Fedex the paperwok over to me so I could sign it to finalize the contract. Everthing was ready to go but the next day I called, no one at Koons Toyota would pick up either their business or cell phone. I could only reach their voice mail or be transfered in circles. Finally after the dealership was closed, the salesman I've been working with calls me and tells me that the car was sold to someone else. He said that he couldn't do anything about it. I was in shock and disbelief of what I had heard. They undercut me and did a dirty thing because they didn't want to wait. This is the most HORRIBLE, DISGUSTING, INCONSIDERATE, UNPROFESSIONAL, AND DISHONEST customer relations and service I have ever had. KOONS dealership have the worst business ethics. They you as dollar signs not people. More

I have bought many new cars over the years, and unfortunately am used to typical sleazy car salesmanship. The people at KOONS Toyota are absolutely the worst of the worst. I received a quote from o unfortunately am used to typical sleazy car salesmanship. The people at KOONS Toyota are absolutely the worst of the worst. I received a quote from one of the salesmen (initials WP) over the phone who said he verified with the manager several times so he wouldn't be wasting our time. When we got there, the vehicle was ready, with exact specs as requested. Since the price had already been agreed upon and verified several times over the phone without question we proceeded to the paper work. The salesperson had actually written down the agreed upon number and showed it to us for final verification. Than he said the manager had to sign off on it so we can proceed. We didn't think there would be any problems since the manager had already agreed to the quote. Just a reminder, the quote had already been presented and approved and agreed to by us. At this point the manager (of Asian decent, can't remember initials) came and sat down to tell us that he can't give us the quoted price. I thought he was joking and laughed, but he was serious. He said that there was a 'miscommunication' between him and the salesman. I told them that as ridiculous as that sounds, it's really not our problem. Since there were agreements over the phone, in person, and now written on paper, there shouldn't be any issue on our side, just theirs. The salesman (standing right behind him) was agreeing with us and saying that he did in fact verify the final price several times with the manager. At one point, the manager was saying that the Jamaican decent salesperson (WP) did not speak English well. Not that it matters, but the salesperson spoke the phony car salesman English just fine. May be not as phony and xxxx-like as the manager. We ended up leaving the dealership incredibly frustrated and completely baffled by the kind of xxxx that exist in the world of car sales. KOONS definitely has the worst xxxx from top down. Just a side note, we ended up buying the car from another dealership (Darcars, the typical car salesmen) at the original quoted price that KOONS had given us but did not execute. More

I highly recommend Sunny as a sales person. Since March of 2000 until now I bought 3 new cars from her and I always go back because of her great customer service. If you buy a car from Koons Tysons Toyota, of 2000 until now I bought 3 new cars from her and I always go back because of her great customer service. If you buy a car from Koons Tysons Toyota, make sure she gets your business. Sunny is honest and upfront and she does her best to her customers. She never rushed me to make a buying decision, and always made sure I'm getting the right car at a fair price with the right finance program. She always goes out of her way to guarantee the great customer service. The last 2 cars I bought 2007 FJ and 2009 Yaris, we agreed on everything over the phone and when I went to the dealership, she had everything ready for me even the paperwork to sign because I asked her to be in and out in less than 1 hour and I was done driving my new car in 45 minutes. Also Aria in service is very good and very friendly. More

I bought my 2000 Toyota Corolla from here. Serviced I bought my 2000 Toyota Corolla from here. Serviced since new with no major issues. On first service after warranty, $2000 of work recommended ( inc I bought my 2000 Toyota Corolla from here. Serviced since new with no major issues. On first service after warranty, $2000 of work recommended ( including replacing tires - I am still driving on these 4 years later ). It's been over 4 years since warranty expired, and I still have not spent $2000 in work. Interesting how no work required, but need phantom work as soon as warranty expires. More

I bought a used car in dec 2009. they didnot give car manual and when i called they said i should have looked at the car before leaving dealership. what kind of a dealer sells car without manual. sales a manual and when i called they said i should have looked at the car before leaving dealership. what kind of a dealer sells car without manual. sales associate was cribbing about paying for car manual from his pocket. i paid 30 grand and i feel like i got $3 dollar worth respect in the delaership. all they care about is closong the sale. no customer service nor any concern. i willnot recommend this to anyone. please check your car manuals and original tires etc., if you buy from this dealership. MS Virginia. More

We recently bought a car at the Tysons Koons and asked for a few things to be fixed in the transaction. We received the commitment in writing, but when we arrived to have the work done, the manager renege for a few things to be fixed in the transaction. We received the commitment in writing, but when we arrived to have the work done, the manager reneged, claiming the "in writing" guarantee was not what he meant and that he didn't say anything he actually said in the sale. He outright lied to us. I've left messages for the GM and the owner of the Koons dealerships and have received no calls back. It's safe to say customer service is not a priority, so my money for the next vehicle we plan to buy and all repairs will not be at anything Koons in the furture. I recommend strongly that everyone avoid the Koons name. There are plenty of car dealerships out there. Don't waste your time with this chain. More

After dealing with many dealerships in the past, I have to say, Amen Riyati was the best salesperson I ever dealt with. There was no pressure to buy. First time I visited in February and I wasn't mentall to say, Amen Riyati was the best salesperson I ever dealt with. There was no pressure to buy. First time I visited in February and I wasn't mentally ready to buy yet. It usually is impossible to leave without immense pressure by the sales person and his 'manager'. I went back last week and drove off in a brand new RAV4. More

I don't know about other salesperson in this dealership, but this paticular salesperson I was dealing with was VERY RUDE!! When I asked for a test drive, she asked me to show my car insurance card. At th but this paticular salesperson I was dealing with was VERY RUDE!! When I asked for a test drive, she asked me to show my car insurance card. At that time I was seeking for my first car and of course I didn't have it. She said, so I'll have to be on the car. I said, that's alright. Then she said: "But I don't want to". In the end, I test drove in the parking lot around their office, if you call that a test drive. This salesperson didn't seem she's hoping to make a deal at all. She didn't seem to care about introducing the car, and was unwilling to negotiate the price. She walked in to talk to her manager about the price once, like many other dealers do, but when she came out, not a penny was dedected. Finally when I was about to leave, I asked her to give me the piece of paper where car equipment and prices are listed, just for my record, the answer is "No, you are not making deal with me so you can't take this". Then I made a deal elsewhere with $1,600 less. If this was the end of the story, I wouldn't be posting this review. A few days later, she called back and ask if I'm still in need of a new car. I said I've got my car elsewhere. I also told her the dealership I got my car from as she requested. Then she hung up my phone suddenly and rudely. It seems that if they don't earn your business, they don't pay any respect to you either. I don't know how they'll treat you if you make a deal with them, but if you plan to do so, good luck! All in all, I went to 5 different dealerships for my new car, and this is the worst I've ever had. DON'T EVEN WALK IN THIS DEALERSHIP IF YOU DON'T WANT TO GET INSULTED !! More

I have been servicing my Toyota Sienna in this Koons location regularly with a hope of good & reputable service for the high price that are being charged; In a hard way, I realized they are #1 fraud and location regularly with a hope of good & reputable service for the high price that are being charged; In a hard way, I realized they are #1 fraud and charge without even touching!! First time when I found the problem, I thought "Err is human" and continue to go there for the brand name they have as I always used to trust authorized dealers. That's a huge mistake and I will never ever go there again. More

I gave them a deposit of $500 for a new car, with the very clear understanding that it is fully refundable if I change my mind. I did change my mind and I am now having difficulty getting my deposit bac very clear understanding that it is fully refundable if I change my mind. I did change my mind and I am now having difficulty getting my deposit back. My email requesting the credit was not answered. More