Koons Tysons Toyota

The customer service from Bill was fine. I just felt like the wait between Sunday and Monday was way too long of a wait. We had a minor problem with the finance advisor. I just felt like the wait time should the wait between Sunday and Monday was way too long of a wait. We had a minor problem with the finance advisor. I just felt like the wait time should have been 1/2 of what we had to wait for service. More

I’m an optimistic kind of person about life in general, but I get tired of hearing the horror stories about buying a car. If you want someone how will provide the knowledge and comfort that you need to pur but I get tired of hearing the horror stories about buying a car. If you want someone how will provide the knowledge and comfort that you need to purchase a vehicle, Curtis is the representative for you! I will always appreciate his assistance with my car buying experience. I recommend Curtis as your sales professional. Whether you have a question, doing research, or ready to buy a vehicle, stop by and visit Curtis. His positive attitude and professionalism will make your car buying visit unforgettable! More

First let me say that I hate buying cars, that is, I hate making decisions in the dark involving large sums of money for something that may or may not give me years of good use or headache. I also dislike m making decisions in the dark involving large sums of money for something that may or may not give me years of good use or headache. I also dislike most sales people, and car salesmen rank right up there with Nordstrom sales clerks on my irritation scale. Heck, I dislike most people; though to my credit, I think, I love my wife and my dog. Get the picture? Ok, let's continue. I just bought a 2011 Toyota 4Runner Trail model from Leo Bouchard at Koons for roughly $45,000, a sum almost as great as the cost of my first house in the late '70's. And I enjoyed it!! Indeed, I am still surprised at how well I felt the process went. So how did this happen, you ask? For that I owe thanks to Leo and his deft perception of my needs (I needed a good backroads hunting vehicle) and my concerns. Of course it helped that Leo is an avid hunter and fisherman too. It also helped that Leo clearly knows his business inside and out and transparently enjoys selling. Enthusiasm and knowledge make a powerful combination and go a long way to affording a customer like me a sense of confidence. I also enjoy watching someone enjoy his craft. I don't know whether I got a "good" deal a "great" deal or a "bad" deal on the car itself. If, for example, the delayed 2012s have some great new technology of look, I will be very disappointed that I wasn't informed. At the same time, I think there are always lingering doubts like this in a car purchase. This is one of the aspects of car purchasing that is a real problem--the fact of not having full information and no way to get it. What I do know is that I thoroughly enjoyed buying the car from Leo at Koons, and I would recommend them to anyone with confidence. More

My husband and I bought a new 2011 Highlander from Koons Tyson Toyota this summer. Our sales representative was Philip Clayman - he is an exceptional sales person, and very efficient, and was extremely pati Tyson Toyota this summer. Our sales representative was Philip Clayman - he is an exceptional sales person, and very efficient, and was extremely patient with us. We initially thought we wanted a 'previously owed' Highlander, but after speaking with Phil Clayman on numerous visits, we learned we wanted a new 2011 Highlander instead. Mr. Clayman was patient with us as we test-drove the different Highlander vehicles, both used & new models. He explained the differences with all of the difference models; he is very knowledgeable and answered all our questions. Mr. Clayman told us about possible ways to help bring the cost down, since that was a concern for us. We decided to do a trade-in on our own car, and were given a fair value for it. The financing department at Tyson Toyota was also very friendly & efficient. The finance representative explained the different choices in payment plans, and was also patient with our questions. We have been customers of Koons Tyson Toyota for over 20 years, and have have used the service dept. all these years, too. We had a great experience buying our new Highlander, and enjoyed the whole process! Phil Clayman even volunteered to connect my cell phone to the automatic calling system in our new Highlander (not sure what that system is called)! We had a great overall experience, and appreciate all the time & attention that Phil Clayman gave us, and all the other people at Toyota, as well! More

We bought a new Toyota Sienna XLE. Mr. Don Evans was professional, extremely helpful, very personable and honest. We wanted a black Toyota Sienna XLE but they did not have it on the lot. Mr. Evans immed professional, extremely helpful, very personable and honest. We wanted a black Toyota Sienna XLE but they did not have it on the lot. Mr. Evans immediately made phone calls and was able to get us the car we wanted from a dealership relatively close by. He explained everything to us regarding the price and how things worked. We ordered it on Monday and it arrived Tuesday night (very grateful to the guy who actually made the trip to pick up the car). He was honest about the options we needed and did not try to sell us more than was necessary for us. We test drove with him and he was pleasant, funny and sweet without making us feel like we were "taking up his precious time". We felt like he was part of the family! The finance department was efficient and helpful (as efficient as helpful they could be with a screaming 2 year old in tow lol) When I went to pick up the car, he sat with me and explained all the different bells and whistles that the car has emphasizing that there are no "dumb questions" and that I should call anytime if I had any questions at all. I am so glad we went to this dealership and specifically to Mr. Don. We love our new car. Thank you Koons Tysons Toyota and Mr. Don in particular for a fantastic car purchasing experience. More

We planned to buy Toyota highlander, Sales rep Manuel was very friendly and educated us on Toyota highlander. We wanted to take the highlander home that night, Manuel helped us with the process and did make very friendly and educated us on Toyota highlander. We wanted to take the highlander home that night, Manuel helped us with the process and did make sure that we got the keys. I am glad that I went to Koons toyota tysons corner and met with Manuel More

Very professional staff and great follow up and follow through! Explained everything in detail about our new car and it gave us a clear understanding of the Highlander operations. We drove over a 100 mile through! Explained everything in detail about our new car and it gave us a clear understanding of the Highlander operations. We drove over a 100 miles to make this purchase from koons base on how they treated us from start to finish. More

Fair pricing with a little negoiation. Knowledgeable and efficient. All on all very pleased with everyone I've had dealings with. Curtis in sales, Tonci in finance and Leo in Service. It's all good so far. efficient. All on all very pleased with everyone I've had dealings with. Curtis in sales, Tonci in finance and Leo in Service. It's all good so far. More

We went to Koons Tysons Toyota to look at a Nissan Altima hybrid. They did an excellent job of making the car look great. The place was certainly busy, but the people there were friendly. However, when we to hybrid. They did an excellent job of making the car look great. The place was certainly busy, but the people there were friendly. However, when we took it for a test drive, there was a pronounced vibration at highway speeds. The sales associate noticed it too and talked to the manger, who said it was likely a cheap fix of re-balancing the tires. I tend to agree with his assessment, but was very hesitant to buy from a dealership that didn't pick up on such an obvious problem. What else could be wrong with the car? We asked if it was possible to negotiate on the price in light of this development. The manager said no, the internet price was the lowest, "We're kind of like Carmax." Sorry, but not driving your car on the interstate as part of your inspection disqualifies you from playing the no-haggle card. I'm sure the car will get sold as it is listed at a very low price. But, given the numerous negative reviews on the internet about this dealership, I would advise caution. More

He will do anything you need him to do to get the deal done. he will bend over backwards for you, he will run to go get the keys and the exact car that you want he will do all the same simple serivces tha done. he will bend over backwards for you, he will run to go get the keys and the exact car that you want he will do all the same simple serivces that are missed in today's world. More