Koons Tysons Toyota

He is amazing. Knows what he does speks clearly answers questions and address your concer. Knows what he does speks clearly answers questions and address your concer. More

They are very helpful and very kindly explained all the details about my car! Also it’s very convenient service they have. Picked my car from my work place and dropped it off on time. details about my car! Also it’s very convenient service they have. Picked my car from my work place and dropped it off on time. More

Muhammad Khan was courteous and soft-spoken, providing both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive ab both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive about buying it. However, from start to finish, he went over everything with patience. He took the time to answer all of our questions. More

Devin did a great job to go above and beyond to acquire the parts need and get my car's windshield replaced same day before I had to go on a road trip, when Safelite couldn't get it done. Each time I go to the parts need and get my car's windshield replaced same day before I had to go on a road trip, when Safelite couldn't get it done. Each time I go to Koons Tyson's Toyota, they find a way to get it done quickly. More

Very good but I'm little more to drive this please next time arrange nearest place thank time arrange nearest place thank More

Amazing service. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired. More

would like to thank Bilal for his professionalism and outstanding support. He provided excellent service throughout the entire process and made everything smooth and stress-free. His honesty, attention t outstanding support. He provided excellent service throughout the entire process and made everything smooth and stress-free. His honesty, attention to detail, and customer-first approach truly stood out. I highly recommend Bilal to anyone looking for a reliable and trustworthy car dealer. More

Drove 2 hours for cars advertised online, only to be told they weren’t for sale. Out-the-door price on another car was $4,000 higher than listed. Dealer not friendly at all—waste of time. they weren’t for sale. Out-the-door price on another car was $4,000 higher than listed. Dealer not friendly at all—waste of time. More

Came into the dealership in response to an ad for a used 2023 Corolla Cross for $24750. After all fees and garbage tacked on, price out the door came to almost $29k. It's pathetic that this bait-and-swit 2023 Corolla Cross for $24750. After all fees and garbage tacked on, price out the door came to almost $29k. It's pathetic that this bait-and-switch is the industry standard. Chance and Khalid were pleasant to work with (kudos), but couldn't do much against a crooked system. More

WARNING: Avoid Koons Toyota Tysons at all costs. Horrible experience, terrible customer service, and outright deception I purchased a 2025 Toyota Camry XSE AWD Hybrid from Koons Toyota Tysons on Horrible experience, terrible customer service, and outright deception I purchased a 2025 Toyota Camry XSE AWD Hybrid from Koons Toyota Tysons on March 31, 2025, and this has been hands down the worst car-buying experience of my life. This dealership is a complete nightmare, utterly incompetent, disrespectful, and completely unprofessional. I submitted my warranty cancellation request IN PERSON on April 23, 2025, with Finance Manager Chance Johnson. I was promised a refund within 30 to 60 days and even signed an Agreement Cancellation Request form to prove it. Despite this, it took over two months to get anything done. Finance Director Jen and Finance Manager Yolanda ignored every single email and phone call I made. They stonewalled me, lied to me, and flat out refused to respond for weeks. Toyota Corporate initially claimed there was no record of my cancellation because the dealership never even submitted my cancellation agreement. That was absolutely shocking and completely unacceptable. I have undeniable proof showing otherwise. Finance Manager Yolanda was the absolute worst person I dealt with. She was dishonest, evasive, and seemed to take pleasure in making this as difficult as possible. She even lied to me that I would only get three payments ahead on my refund, around $2,400, in a pathetic attempt to bully me into not canceling my warranties. Her silence and disrespect added hours of wasted time and extreme frustration. The dealership completely failed me on my plates as well. My temporary plates never arrived on time, which forced me to make multiple stressful trips to the dealership just to try to get answers. Yolanda offered zero help, gave me no updates, and left me completely in the dark for weeks. It was a total nightmare dealing with her and the entire team. Sales associate Valentín gave me only one key to the car and claimed they could not find the second one, but he only told me this after I had already signed all the paperwork. I had to push him repeatedly for the second key, and only after I threatened to escalate to the General Manager did he finally start responding. Even then, he moved slowly and did not seem to care at all. I wasted time and money making four trips to the dealership in just one month because of their incompetence and complete disregard for my time. Valentín’s so-called customer service completely ended the moment he got the sale. He never followed up to check if I received my plates, never asked if I was happy with the car, and basically washed his hands of me the second he got his commission. He even had the nerve to tell me that salespeople at the dealership hide keys from each other so that whoever hides the key gets the commission. This is not a harmless prank it is disgusting and unethical behavior that shows how broken and dishonest their sales culture is. I also reached out to General Manager Amar Rana directly due to the lack of response, and only after filing a complaint with Toyota Corporate did I finally see some action. This entire ordeal reflects extremely poorly on Koons Toyota Tysons’ customer service and internal processes. Even after I filed a formal complaint with Toyota Corporate, Koons Toyota Tysons has barely responded. I had to escalate everything myself just to get someone to look into my refund, and the process has been excruciatingly slow and painful. This dealership is a disgrace to the Toyota brand and should be avoided at all costs. If you value your time, money, and sanity, do not buy a car here. Their lies, delays, and blatant disrespect are completely unacceptable. I am warning everyone to stay far away from Koons Toyota Tysons unless you want to be treated with contempt and forced to fight tooth and nail for what is rightfully yours. More