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Koons Tysons Toyota
Vienna, VA
1,609 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 07, 2025
Several issues with this establishment since I have purchased my vehicle. Shortly after getting the vehicle, there was a leak in the roof with no mention of this issue and wanted to charge me 300 dolla purchased my vehicle. Shortly after getting the vehicle, there was a leak in the roof with no mention of this issue and wanted to charge me 300 dollars just to check and see what the issue is. Now, I have issues with getting oil changes from this establishment. My payment for the vehicle includes oil changes. However, when I schedule the appointment it takes 3- 4 hours to complete. Or, currently, I am being told that I will be reached out to in regards to scheduling and 3 times I was not reached out to. I have a very busy schedule, which makes availability tough when rescheduling. Desperate need of an oil change, that I pay for in my plan, that is not being satisfied. Strongly recommending doing the research before deciding on making a deal with the dealership. More
by nschifano62494
Employees Worked With
Mohammed Abdullah
May 05, 2025
Very responsive and professional. Required a handoff between agents that send smoothly. Was able to close deal quickly once car on order had arrived. We are very happy with our new RA Required a handoff between agents that send smoothly. Was able to close deal quickly once car on order had arrived. We are very happy with our new RAV4! More
by Mike
Employees Worked With
Dwight Beard
April 30, 2025
Service writer was very nice And knowledge , will , definitely Become a regular customer , haven’t been there for a while, but love the way that treated me definitely Become a regular customer , haven’t been there for a while, but love the way that treated me More
by huannguyen
Employees Worked With
John Boehm, David Turcios
April 19, 2025
I always bring my car to Koons Tysons Toyota for service beacuse of one reason; service advisor David Turcios. He is low key, knowledgeable, and very professional. I trust his recommendations for what nee beacuse of one reason; service advisor David Turcios. He is low key, knowledgeable, and very professional. I trust his recommendations for what needs to be done. He is the reason I use Koons service. have had other service advisors there which, unfortunately I would not use again. More
by Rocket Scientist
Employees Worked With
David Turcios
April 19, 2025
I went for Annual State Inspection and regular maintenance at Koons Tysons Toyota, the service advisor was very polite and professional. He explained the required jobs needed to be done very well. maintenance at Koons Tysons Toyota, the service advisor was very polite and professional. He explained the required jobs needed to be done very well. Everything appears to be done right. I will recommend anyone to try them at least once and I am using for many years. More
by Syed Kutub
Employees Worked With
James Case
April 16, 2025
I had such a great experience the sales person Mary she was very polite helpful She truly made my experience. Feel smooth with no pressure at all. was very polite helpful She truly made my experience. Feel smooth with no pressure at all. More
by Maria Deisy
Employees Worked With
Mawutor Adamaley
April 15, 2025
Thank you for your cooperation and services for your customers. and special special thanks to Ms krystle uriona for her nice communication and resolving the issues. customers. and special special thanks to Ms krystle uriona for her nice communication and resolving the issues. More
by Ehsas
Employees Worked With
krystle.uriona
April 13, 2025
Anthony was great to work with. Recommended necessary repairs, didn’t push anything that didn’t need to be done, and work was done professionally and promptly. Look forward to retur Recommended necessary repairs, didn’t push anything that didn’t need to be done, and work was done professionally and promptly. Look forward to returning for my next service. More
by mdmarty
Employees Worked With
Anthony Gonzalez
April 08, 2025
April 8, 2025. The service appointment was well documented and organized. The service advisor answered my questions. The coffee and phone charging station are compl The service appointment was well documented and organized. The service advisor answered my questions. The coffee and phone charging station are complimentary in the waiting lounge. More
by Mark the Bear
Employees Worked With
Oscar Garcia
