Koons Tysons Chevy Buick GMC

Bill Apel has been one of the reasons myself and a lot of other customers bring their vehicles to this dealership for service. He listens and hears my concerns, that's very important to me. Everyone is frie other customers bring their vehicles to this dealership for service. He listens and hears my concerns, that's very important to me. Everyone is friendly, courteous and respectful although I don't know everyones names. I'm confident my car concerns/repairs are taken care of in a timely manner, the right way, the first time, and I've been bringing my 98 Camaro SS here for years. I would definately recommend this dealership for your service needs. More

This is the first totally favorable auto service experience I have had in over 50 years. I took my 07 GMC Denali in for allignment and oil change. I mentioned to Servive Manager Davis my unhappy ex experience I have had in over 50 years. I took my 07 GMC Denali in for allignment and oil change. I mentioned to Servive Manager Davis my unhappy experience with GM over a faulty instrumentation lighting problem I had reported 2 times to my selling dealer (not Koons). Each response was, that's the way 07 lights work and it is not a defect. Sorry. I then reported the problem to GM directly in August, 2010. Got the same courteous response, Sorry. Mr. Davis followed up on the matter and reported that the problem has been the subject of a Bulletin since Jan. 2008. He had me come back in and completely replaced the instruments, under warranty. In addition to the favorable instrument matter, I was very impressed by the courteous and attentive reaction of the service department personnel. I was given estimated times for service completion which were met; the courtesy shuttle van worked perfectly and ontime; I received updates and estimates of completion time and cost, all of which were met. Overall, I am very pleased with this experience. More

The crossover was a perfect fit for my family of five. The friendly sales people at Koons were extremely knowledgeable and helped us find the right car for us. They had what we needed and we drove away ha The friendly sales people at Koons were extremely knowledgeable and helped us find the right car for us. They had what we needed and we drove away happy and satisfied. This is the 2nd vehicle I purchased from Koons and I will definitely return. More

I have never had a better experience, with regard to the service on my 2004 Tahoe, than the experience I have contnuously had with Koons of Tysons. This is due mostly to the dedication of Bill Apell in ensu service on my 2004 Tahoe, than the experience I have contnuously had with Koons of Tysons. This is due mostly to the dedication of Bill Apell in ensuring that all of my service needs are met completely and on time. I am extremely satisfied with both the quality of service and work performed. More

My priority for the cargo van I bought was to get the precise options I wanted. Koons delivered perfectly, for a fair price, and beat the schedule. I used the USAA auto buying service to get a price precise options I wanted. Koons delivered perfectly, for a fair price, and beat the schedule. I used the USAA auto buying service to get a price quote for the Savana van I wanted. Koons, Ourisman, and Lindsay were listed as participating dealers. Koons and Ourisman sent me emails. I knew I would need to special order from the factory to get the features I wanted. The biggest dealership has the most pull for spcial orders, so I went to Koons. As soon as Ruben Perez knew he was in over his head, as far as all the special options that are available for cargo vans, he pulled in his boss John Cribben and both of them gave me undivided attention while we sorted through the various options and combinations. During the final review before placing the order, John's meticulous attention to detail caught an error in one of the option codes that would have been a disaster. The vehicle arrived within 2 days of their forecast, and Ruben delivered it to my house--very convenient for me. Everything was exactly as ordered, and Koons threw in a full 31-gallon tank of gas! The titling and licensing dept got my special order plates for no extra charge and I had the license plates and official title within 10 days. The dealership let me ship customizing parts from 3rd party companies to their parts dept; the use of their commercial address saved me $150 in shipping charges for the RV awning and conversion top. More

my wife and I have enjoyed the advanced features of this large SUV. It meets and exceeds all of our requirements for a growing family like ours. It is the perfect SUV - handling like a smaller vehicle and l large SUV. It meets and exceeds all of our requirements for a growing family like ours. It is the perfect SUV - handling like a smaller vehicle and large enough to tow around a large family and friends. We would purchase this vehicle again at Koons Tysons dealership. More

From the minute we entered the dealership (with young children i might add) the sales team was patient, knowledgeable and just downright nice. Funny, straight forward and honest. Could not have asked for children i might add) the sales team was patient, knowledgeable and just downright nice. Funny, straight forward and honest. Could not have asked for a better experience. Not pushy at all until we were unhappy about the trade in price (one always has higher hopes...) and were worried that we got in over our head on the price. But they worked with us to make the deal happen for end of month dealership numbers. No other dealership that we visited -- including other GMC and german companies -- were nearly as nice and helpful. A+ Koons. Best selection too i might add, even though we ended up custom ordering because we didn't need things like GPS and DVD that seem to be standard these days. More

Having spent many hours at Koons to lease a Chevy, making it a horrible experience. Salesman that does not listen, Finance manager that lies and paperwork that takes months to complete. Told one price for th it a horrible experience. Salesman that does not listen, Finance manager that lies and paperwork that takes months to complete. Told one price for the car, sales agreement has a higher price, "they forgot the credit union discount." Promised a complimentary service agreement, was charged for it, then recanted when caught in the lie. The combination of incompetence, lack of attention to detail and outright dishonesty makes dealing with Koons an exasperating experience, stay away. More

I visited this dealer on Saturday April 18, 2009 to look at a 2009 Cobalt. I asked them for the 'out the door' price of the car and received one in writing. I looked at other cars and decided to buy the Cob at a 2009 Cobalt. I asked them for the 'out the door' price of the car and received one in writing. I looked at other cars and decided to buy the Cobalt. I called them on Wednesday April 22nd and told the sales person that I would be there on Friday April 24th around 6:30 pm to get the car. I arrived there and saw that the car was out front. The sales person was there. Two hours later someone finally showed up to do the paperwork on what was a cash transaction for the dealer, since I didn't finance the car through them. The price on the sales receipt was different from the 'out the door price' I had received from the sales person. Now, that price was only an estimate. The difference was not large but to me a price given in writing is not an estimate. Time will tell if I will tell my friends to buy a Cobalt. But I will not recommend that they go to Koons of Tysons Corner to buy it. More

Thanks for all the informative comments, we are in the market for a new Arcadia ..... we will NOT be purchasing at Koons of Tysons. We have looked at all the GMC dealers in the Fairfax area, seems Leesbu market for a new Arcadia ..... we will NOT be purchasing at Koons of Tysons. We have looked at all the GMC dealers in the Fairfax area, seems Leesburg GMC has the lowest pressure, most informed sales people, since it is a GMC product we will be getting to know the service department! More