Koons Tysons Chevy Buick GMC

my wife and I have enjoyed the advanced features of this large SUV. It meets and exceeds all of our requirements for a growing family like ours. It is the perfect SUV - handling like a smaller vehicle and l large SUV. It meets and exceeds all of our requirements for a growing family like ours. It is the perfect SUV - handling like a smaller vehicle and large enough to tow around a large family and friends. We would purchase this vehicle again at Koons Tysons dealership. More

From the minute we entered the dealership (with young children i might add) the sales team was patient, knowledgeable and just downright nice. Funny, straight forward and honest. Could not have asked for children i might add) the sales team was patient, knowledgeable and just downright nice. Funny, straight forward and honest. Could not have asked for a better experience. Not pushy at all until we were unhappy about the trade in price (one always has higher hopes...) and were worried that we got in over our head on the price. But they worked with us to make the deal happen for end of month dealership numbers. No other dealership that we visited -- including other GMC and german companies -- were nearly as nice and helpful. A+ Koons. Best selection too i might add, even though we ended up custom ordering because we didn't need things like GPS and DVD that seem to be standard these days. More

Having spent many hours at Koons to lease a Chevy, making it a horrible experience. Salesman that does not listen, Finance manager that lies and paperwork that takes months to complete. Told one price for th it a horrible experience. Salesman that does not listen, Finance manager that lies and paperwork that takes months to complete. Told one price for the car, sales agreement has a higher price, "they forgot the credit union discount." Promised a complimentary service agreement, was charged for it, then recanted when caught in the lie. The combination of incompetence, lack of attention to detail and outright dishonesty makes dealing with Koons an exasperating experience, stay away. More

I visited this dealer on Saturday April 18, 2009 to look at a 2009 Cobalt. I asked them for the 'out the door' price of the car and received one in writing. I looked at other cars and decided to buy the Cob at a 2009 Cobalt. I asked them for the 'out the door' price of the car and received one in writing. I looked at other cars and decided to buy the Cobalt. I called them on Wednesday April 22nd and told the sales person that I would be there on Friday April 24th around 6:30 pm to get the car. I arrived there and saw that the car was out front. The sales person was there. Two hours later someone finally showed up to do the paperwork on what was a cash transaction for the dealer, since I didn't finance the car through them. The price on the sales receipt was different from the 'out the door price' I had received from the sales person. Now, that price was only an estimate. The difference was not large but to me a price given in writing is not an estimate. Time will tell if I will tell my friends to buy a Cobalt. But I will not recommend that they go to Koons of Tysons Corner to buy it. More

Thanks for all the informative comments, we are in the market for a new Arcadia ..... we will NOT be purchasing at Koons of Tysons. We have looked at all the GMC dealers in the Fairfax area, seems Leesbu market for a new Arcadia ..... we will NOT be purchasing at Koons of Tysons. We have looked at all the GMC dealers in the Fairfax area, seems Leesburg GMC has the lowest pressure, most informed sales people, since it is a GMC product we will be getting to know the service department! More

My family and I have bought at least 5 new and used cars from them over the years and have been very pleased each time. They are an honest dealership (which is hard to find), fair in price, and always willi from them over the years and have been very pleased each time. They are an honest dealership (which is hard to find), fair in price, and always willing to work with us when purchasing a 30k car or 5k car. I would feel safe sending my grandma to purchase without getting taking for. More

Went in to purchase a new Corvette Convertible for my father. The salesman spent no more than 20 minutes with us because he had 2 other deals working at the same time, and there were several salespeople father. The salesman spent no more than 20 minutes with us because he had 2 other deals working at the same time, and there were several salespeople that had no since it was a weekday afternoon. Fortunately, we pretty much knew what my father wanted in the car. The only thing was that he wasn't sure if he wanted the silver with charcoal gray top, which was at Koons or if he liked the LeMans Blue with the tan top, which was at a dealership in MD. that we had already received their best price. After doing the ritual back to the manager with the "if I can get my manager to let this go at that price will you buy it today?" After a few rounds of this and 3 1/2 hours passing by because we were interrupting him delivering 2 other cars, we decided to pass on the Koons vette and go get the Lemans Blue one in Maryland. That's when just about everyone in the dealership had the time to sit and talk to us. We explained that the other car had options that theirs did not. The Sales Manager went and got a large 3 ring binder with factory ordering numbers of standard equip.,options,equipment groups,etc. and showed us that they were both equipped the same, the only difference being the colors.That's when the Sales Manager came down drastically on the price and my father could live with having his 2nd choice in color for the large difference in prices.So after arriving at the lot at 12:30 we were ready to go into the Business Managers office at a little after 8:00 p.m. After signing the paperwork and the check we drove the car off the lot. Two days later my father received a phone call from the salesman at the MD dealership to see if he was still interested in his vette.My father explained what had happened and across as upset with the MD salesman, when the salesman told my father that the people at Koons "misled" him because his car did in fact have more options on it then the one he purchased at Koons.Needless to say my father was both embarrassed and irate.When we went in to confront the people at Koons the GSM said that it must have been a simple case of miscommunication.They were not willing to undo the deal.A few days later a Customer Satisfaction Manager contacted my father to offer a few free oil changes for the misunderstanding.We contacted everyone and anyone in the Koons organization, Chevrolet, General Motors, government agencies, etc. just to be turned away at every turn.So what was supposed to be my father getting his dream car to waking to a nightmare having to look at his dream car sitting in his garage. I would rather drive around in a '77 Pinto than get a free car from Koons. More

Early this year I decided it was time to purchase a new vehicle. After doing research on many Toyotas, Hondas, and BMW's, I concluded that I was going to purchase a Pontiac Solstice. The only question wo vehicle. After doing research on many Toyotas, Hondas, and BMW's, I concluded that I was going to purchase a Pontiac Solstice. The only question would be where I would buy it from. After shopping several different vehicles and dealerships, I am happy to say that I purchased my vehicle from the wonderful team at J.Koons Pontiac Buick GMC in Vienna, Va. My sales consultant, J.C., was very patient and knowledgeable. He took the time to undertand all my needs and was very courteous. His manager, Carlos, was a class act and was refreshing to do business with. I recommend that anyone looking for a vehicle contact this dealership. Job well done!!! More

I bought my car from 5 states away over the phone. I had done significant research from other local dealerships, but none qould give me a price as low as quoted from Koons on the first phone call. The sale done significant research from other local dealerships, but none qould give me a price as low as quoted from Koons on the first phone call. The salesman, Pete, was extremely friendly and gracious. I have gone in for service a few times and have had a pleasant experience every time. More

I bought a used car from them in March of 2008. In the paper work, we did an I Owe You for things that I found wrong and they promised to fix. First, let me point out that this was a very bad judgment ca paper work, we did an I Owe You for things that I found wrong and they promised to fix. First, let me point out that this was a very bad judgment call on my part. You should never leave a dealership with a car until all problems are fixed. With that said, I took the car home and called to make an appointment to drop off the car for service. They perform the $15 service with no problem. The other two services were in the $300 range and instead of fixing them; they came up with all sorts of clever ways to tell me why they were not going to fix them. The first one was it passed the inspection; therefore, we do not need to fix it. Mind you, I have checked with three other mechanics and they all said it was necessary to fix. In fact, I told them that I was not going to fix the problem with their shop and that I just needed another opinion. Darren Wilson is a very nice person and at times, he seemed to care about my problems, but did not do enough to get my problems resolved. Carlos Lames is the used car sales manager and he never returned any of my calls, and should never be trusted. Andy Lane was the person who promised me that the work would get done and that I had nothing to worry about. He is a liar and then some. He now has temporary amnesia, how convenient. Andy Lane is another person that you should never trust; in fact, I do not recommend this dealership to anyone, not even my worst enemy. More