Koons Tysons Chevy Buick GMC

the AI operator handle the same day oil change great and I think i was in and out with in a hour or so, thank you I think i was in and out with in a hour or so, thank you More

Jose with Koons is the man. I would recommend him to anyone looking to purchase a new or used vehicle. I would recommend him to anyone looking to purchase a new or used vehicle. More

I hate writing bad reviews but I should have done this weeks ago. I scheduled a 7:30 a.m. oil change and didn’t end up leaving until 12pm. Not a big deal but my treatment is what made it horrible. My appo weeks ago. I scheduled a 7:30 a.m. oil change and didn’t end up leaving until 12pm. Not a big deal but my treatment is what made it horrible. My appointment started out well and I assumed everything was on track. I waited patiently in the lounge reading a book, assuming it would only take one to two hours max. About 10 I started to get frustrated but I saw my car finally get pulled to the back. I waited another hour until I started walking around and getting confused. I should have spoken up sooner but I hoped the look on my face was enough to get their attention. Around 11:30 I finally made my way to the specialist that checked me in to ask if there was progress on my vehicle. Not only were my keys sitting at his desk, my car finished and parked but they had been for some time. No consideration for me or that I was sitting there having my time wasted. After paying I was handed my keys and told my car was “somewhere” in the lot and to go look for it. To which I couldn’t find it because it was at the very back of the lot. I dropped my car off at the door, and expected to pick it up at the same place. Every other dealership I’ve ever been to has always had stellar customer service, it’s the reason I don’t mind paying more at a dealership. But not here! I’ve been an avid Chevy owner for so long, but now I’ve decided never to buy one again. Especially from Koons Chevrolet GMC Tysons More

Brought used car (I purchased there) in for routine service. Very easy to make the appointment online, kept me informed during work, invoice was accurate, and the service team was professional. service. Very easy to make the appointment online, kept me informed during work, invoice was accurate, and the service team was professional. More

Jonathan is a very professional, attentive, and helpful gentleman. I am very satisfied with his service. gentleman. I am very satisfied with his service. More

I have purchased 6 cars from this dealership and the service is always top notch. Dealing with the service department is also a plus. I just had my 2023 Denali Ultimate serviced and Carlos provided worl service is always top notch. Dealing with the service department is also a plus. I just had my 2023 Denali Ultimate serviced and Carlos provided world class customer service. I appreciate that being a loyal customer. More

Came in for oil change Franklin got me in and done and back on the road quickly I really appreciate that . back on the road quickly I really appreciate that . More

My salesperson, Angeline did an excellent job. She was friendly. She answered all my questions. She did a great job explaining how to operate the car. She was friendly. She answered all my questions. She did a great job explaining how to operate the car. More

I was very satisfied with the service and the quality of service provided with my vehicle service provided with my vehicle More

I am Very satisfied with the maintenance service I receive on my car. Also pleased with the pickup and return service receive on my car. Also pleased with the pickup and return service More