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Koons Silver Spring Ford
Silver Spring, MD
232 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 232 reviews
January 13, 2017
MY VISIT FOR SERVICE ON MY 2017 FORD EXPLOYER I was 100% please with Ernesto help and support doing my visit. I want to thank him very much so far I thank i will all right with the service at ko I was 100% please with Ernesto help and support doing my visit. I want to thank him very much so far I thank i will all right with the service at koon ford. More
by west777
Employees Worked With
Ernesto,Uribc
January 10, 2017
Key Fob Chris did a great job of diagnosing my trouble with the key fobs. Replaced the batteries on the spot and determined there would be no charge. Great jo Chris did a great job of diagnosing my trouble with the key fobs. Replaced the batteries on the spot and determined there would be no charge. Great job! More
by Countryside1
Employees Worked With
Chris Austin
January 05, 2017
Very satisfied I bought my first Ford at this dealership and I had a very good experience, I would recommend buying a vehicle at this place to my friends and family. I bought my first Ford at this dealership and I had a very good experience, I would recommend buying a vehicle at this place to my friends and family. More
by Jesusmendez
Employees Worked With
Alex Reyes
January 02, 2017
Thanks so much! This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped me consider a few different options in cars and financing. It made the decision easier, and I couldn't be happier with the outcome. Thank you so much! More
by Stacia Q Tipton
Employees Worked With
Mynor Perez, Aeli Lara
January 02, 2017
From Loved my Envoy to Loving my Navigator! We went in , not sure of what we would purchase. My husband ended up pointing out I was comparing everything to my truck. Sometimes ,there is no amou We went in , not sure of what we would purchase. My husband ended up pointing out I was comparing everything to my truck. Sometimes ,there is no amount of money that can be offered for a vehicle you've had for a while and was your second home. But Brian stepped up and in the end made me feel Comfortable with my decision! Thank you to You and Tareq! More
by Blambert
Employees Worked With
Tareq Alhegelan, Brian Orlove
December 30, 2016
Good car buying experience Just bought an explorer from Andy Kohn. I had done some research but hadn't looked at the vehicles and wanted to learn about the different models and Just bought an explorer from Andy Kohn. I had done some research but hadn't looked at the vehicles and wanted to learn about the different models and features. He walked me through the 2017 models and features. When I conveyed that the new 2017s were out of my price-range with the features I'd like, I asked him about a used 2016 I saw online. He gladly looked up the model, found others as well, and showed us the model I wanted to see. He could tell me where it come from and the history. I appreciated his low pressure approach and willingness to find a car that had what I wanted in my price range instead of pushing a newer model with less features. I liked how the dealership provides the carfax on their used car and the documents for the inspections they conduct and repairs (if any) that had been done over the life of the car. John Allen the finance person was helpful as well and very flexible when it came to explaining the different warranty and protection options and not pushing anything we weren't interested in. He was also flexible on working things out so we could do our own financing, and then was able to meet my credit union's rate. I was dreading going out to look for and buy a new car and although the process still takes a couple hours, it was one of the least stressful car buying experiences I've had. More
by H
Employees Worked With
Andy Kohn, John Allen
December 17, 2016
First Service Experience Went in for first service appointment on 12/16/16 and James Tingley was my Service Advisor. James was professional and had the answers to all question Went in for first service appointment on 12/16/16 and James Tingley was my Service Advisor. James was professional and had the answers to all questions posed. I thought it was a nice touch that the "first" service vice was at no cost, nice touch. I had been in the waiting area for 3 hours and was unaware there was a problem with the computer to reprogram a power window recall for my vehicle until I came out and inquired. When I reviewed my email service record, it read the problem was fixed and it is not. In fact, I was told I will need to return to Koons for reprogramming the window. The customer service waiting area is clean, inviting and modern. I was able to use my laptop over wifi while enjoying complimentary beverages and snacks. As I understand it, the customer waiting area had been enlarged several months ago. However, it is still somewhat crowded and it may be time for Koons to consider another enlargement. Good for Koons to have lots of service customers and good for customers to be comfortable. Thanks James and Koons. More
by Escapegirl
Employees Worked With
James Tingley
December 17, 2016
Koons Ford makes sure you are happy with your new car My wife and I just got two new cars at Koons Ford, and I cannot say enough for how we were treated by Brady Crosby and the sales staff. I told Brady My wife and I just got two new cars at Koons Ford, and I cannot say enough for how we were treated by Brady Crosby and the sales staff. I told Brady how much I absolutely hate buying cars, and he made the experience unprecedentedly good for my wife and I. He was never pushy, and just wanted to find the perfect cars for us. If we didn't like something about a particular vehicle, he didn't try to tell us that our concern wasn't important, but he kept showing us cars until we found the one (well, two actually) that we would be absolutely happy with. And we are. My wife got a 2017 Ford Explorer, and she is very happy with it. I have a short commute, and had test driven a Ford C-Max previously, and they had just what I wanted. I want to relate this one story to show how Koons Ford will go above and beyond to make sure you are happy with your car. During my test drive of the C-Max, I never had to back up, and thus didn't notice that this particular C-Max didn't have a backup camera - I had one in my previous car, and once you have a backup camera, it is hard to back up without it. Koons Ford, particularly Brady and the sales team, noted my disappointment (the next day, by the way) about this. They didn't have to do this, but they offered to install an integrated backup camera into my C-Max - at their cost! What dealership does that! More
by John Noble
Employees Worked With
Brady Crosby, Kunta Mambouray
December 01, 2016
easiest experience ever Best car buying experience I ever have had. Won me back to Ford. Love my 2016 edge upgraded from a 2014 which I loved as well just had to have the new Best car buying experience I ever have had. Won me back to Ford. Love my 2016 edge upgraded from a 2014 which I loved as well just had to have the new style They did the deal I needed to make a change. Great service experience on my first visit at 5K I am a car person tend to get a new one every 3 years maybe this one I will keep at least 4 since I love it so much. I have had many brands had a challenge with a ford fearful to go back American and here I am back with a Ford thanks to Koon s and Alex and Brian. More
by shari
Employees Worked With
Alex Perdikis, Brian Orlove
November 18, 2016
Excellent Went to dealer in Wheaton three times to replace my clutch and could not. Got it on my first visit here. They were very helpful and understanding of m Went to dealer in Wheaton three times to replace my clutch and could not. Got it on my first visit here. They were very helpful and understanding of my problem. More
by FordownerMD
Employees Worked With
Felix Rosa
