Koons Silver Spring Ford

I needed to purchase a car for my son whose car had just been totalled. John showed us a few cars; let us test drive the one that we selected; priced it fairly without hassle or hesitaiton. We were quickly been totalled. John showed us a few cars; let us test drive the one that we selected; priced it fairly without hassle or hesitaiton. We were quickly into the finance office and on our way home. The dealership did a fantastic job of accomodating our needs and provided great customer service. More

I first spoke to Jeff on the phone and right away I knew he was a dealer I wanted my daughter to purchase her car from. He really listened to her wants and needs. Knowing that financing was going to be he was a dealer I wanted my daughter to purchase her car from. He really listened to her wants and needs. Knowing that financing was going to be diffcult for her, I was concerned, but Jeff found exactly what she wanted and both he and Dave(manager) found her financing better than we had ever imagined. From start to finish this was the BEST experience my family has ever had with a dealership. I would recommend them to all friends and family and I will definitley be purchasing my next car from Jeff. More

EVERYONE WAS VERY PATIENT AND WORKED WITH ME TO RESOLVE A DIFFICULT SITUATION WHICH TOOK ABOUT A MONTH TO RESOLVE BUT I GOT WHAT I NEEDED. I HAVE HAD A TWELVE YEAR RELATIONSHIP WITH THIS DEALER AND HAVE ALW DIFFICULT SITUATION WHICH TOOK ABOUT A MONTH TO RESOLVE BUT I GOT WHAT I NEEDED. I HAVE HAD A TWELVE YEAR RELATIONSHIP WITH THIS DEALER AND HAVE ALWAYS BEEN SATISFIED WITH BOTH THE SALES AND SERVICE DEPARTMENT AS WEEL AS THE FINANCING SECTION More

We were treated well from the time we inquired about the purchase to the time we drove off the dealers lot. By the way, we drove 2 1/2 hours to the dealership and 2 1/2 hours home. While we were there eve purchase to the time we drove off the dealers lot. By the way, we drove 2 1/2 hours to the dealership and 2 1/2 hours home. While we were there everyone would ask if there was anything they could do for us while we waited. We were offered lunch while we were there and spent time with many of the people who worked at the dealership from dealers to the folks in the parts department. In fact, we went from a car that had satellite radio to one that does not have it. It is wired for it but when they found out we didn't even own a MP3 player we were given one so my husband could at least download music and make it a little better since he is so used to satellite radio. We could not have asked for a better experience. Thank you for such a pleasant experience! More

my experience with the family of Koons Ford of silver spring was really tremendous the staff was cheerful and professional throughtout my entire time there and at no time did i ever feel pressure or at o spring was really tremendous the staff was cheerful and professional throughtout my entire time there and at no time did i ever feel pressure or at odds with what was presented to me i reccomand Koons to all of my family friends and co-workers. this has been a very well service. More

Linda is a very kind, friendly and helpful salesperson. I was able to get the vehicle I wanted without feeling pressured. The dealership went out of it's way to find me the exact vehicle I wanted in the c I was able to get the vehicle I wanted without feeling pressured. The dealership went out of it's way to find me the exact vehicle I wanted in the color I wanted. Buying a car from them was actually fun and pleasant. Everyone there bends over backwards to help. I'll recommend them to anyone who is looking to buy a new vehicle. More

I recently bought a new car at Koons Ford in Silver I recently bought a new car at Koons Ford in Silver Spring and I'm extremely pleased with the entire process. I had an old beat up car I had driven I recently bought a new car at Koons Ford in Silver Spring and I'm extremely pleased with the entire process. I had an old beat up car I had driven for 13 years and I was somewhat apprehensive about the new car buying experience. After doing some research online I went to Koons to talk over what I was looking for and the price. Without asking, they encouraged me to do some shopping online to compare prices with other dealers. They also worked with me on the final sales price and I came away with exactly everything that I wanted. I built the car online and my salesperson, Alex Reyes, went over every detail with me to make sure I was getting everything I wanted. The follow-up after the sale was also very much appreciated. I would have no hesitation about buying another car from Koons Ford if/when the time comes. I also highly recommend Koons to anyone in the market for a new car. It was completely stress-free. More

Every time I talked to them I was lied to. I bought Every time I talked to them I was lied to. I bought the used car I wanted, then brought it to my mechanic who told me to return it immediately. Every time I talked to them I was lied to. I bought the used car I wanted, then brought it to my mechanic who told me to return it immediately. The salesman (London) told me the car was in “perfect condition," yet my mechanic said that $3-5,000 parts/labor were put into the car from an accident. I RETURNED THE CAR TO KOONS. I asked for a refund, which they said was would not be a problem because they "legally couldn't deposit the check without finishing up the rest of the paperwork." I requested that they give me my physical check back as a guarantee that they would not deposit it. They told me that the office was closed and I couldn’t get it back that day but it was not a problem because they "would never deposit that check." THEY DEPOSITED MY CHECK FOR THE CAR I HAD ALREADY RETURNED TO THEM. I had to call them after learning this from my bank, and speaking with the manager, Ryan Anderson, I was told that I needed to be able to prove to them that this was true. I was told by the manager that I would be able to pick up a check for the full amount that day. When I called later to confirm a time to come by, I was told the check wouldn't be ready until tomorrow. Every time I have interacted with them I have been "guaranteed” something that was not upheld. DO NOT TRUST THEM. More