Koons Silver Spring Ford

It has been a while since my wife and I have had the "sales experience". I liked the "team" approach at Koons. Debbie fielded my inital on-line inquiry to Gustavo who asked the right questions to bett "sales experience". I liked the "team" approach at Koons. Debbie fielded my inital on-line inquiry to Gustavo who asked the right questions to better understand what vehicle we were looking for given the distance had to trave. Finally, Duke kept the big picture in perspective, explaining the approach, setting up the logistics. Circumstances outside of the "sales experience" preclude closing a deal right now but Koons is top of our list hopefully early next year if not sooner. More

Mrs. Miles was sensative to the fact the my wife and I had been to several dealers prior to visiting Koons and made us feel very comfortable in that she figured we were tired of the conventional salesman' had been to several dealers prior to visiting Koons and made us feel very comfortable in that she figured we were tired of the conventional salesman's spiel and were just intent on completing the deal. She was prompt, extremely curtious, and friendly. We felt as if we were being given personal attention as one would give to a friend. She even addressed possible misgivings considering the cost of our investment (I don't think you can teach that one). We were impressed and pleased to have met Mrs. Miles. More

Best price, super friendly and honest. Seamless buying process, they gave me an out the door price and stayed true to it even though we ended up buying a different truck with more options. Would highly re process, they gave me an out the door price and stayed true to it even though we ended up buying a different truck with more options. Would highly recommend this dealership!!! More

Very satisfied with our consultant, Alex Reyes. He was very professional in every regard. He was also very thorough in describing the car and its features to us before we left the dealership. Would defi very professional in every regard. He was also very thorough in describing the car and its features to us before we left the dealership. Would definitely consult with him again when buying a car. More

Mr. Reyes was great. He answered all my questions. We tested drove two cars. He set up my new car with all the new tech stuff. I recommend you give him a big fat bonus. I will refer Koons Ford and Mr. tested drove two cars. He set up my new car with all the new tech stuff. I recommend you give him a big fat bonus. I will refer Koons Ford and Mr. Reyes to any and all my friends. Wonderful day and I love my new Form Focus! More

This July I purchased a 2008 Lincoln MKZ from Mr. Gibson. I must say I am very pleased with my purchase. Mr. Gibson's customer service skills were outstanding. I look forward to returning back to Koon's for I must say I am very pleased with my purchase. Mr. Gibson's customer service skills were outstanding. I look forward to returning back to Koon's for another trade-in, in four years with hopes to find Mr. Gibson. Great Job Mr. Gibson!!!! More

i went to the dealer for an easy warranty repair. The service was excellent and there was hardly any wait time. I went in once to order parts, and a second time to get them installed. Both visits were service was excellent and there was hardly any wait time. I went in once to order parts, and a second time to get them installed. Both visits were fast and pleasant. Also, they have free starbucks coffee and they give your car a free car wash if you ask for it. More

I had an excellent experience, and would recommend this Dealership to anyone who asked. They were kind, professional, and not pushy. I have always been a little worried about buying a car, but this was the Dealership to anyone who asked. They were kind, professional, and not pushy. I have always been a little worried about buying a car, but this was the most fantastic experience ever. Thanks Koons Ford Silver Spring! More

I had an excellent experience at Koons Lincoln of Silver Spring. The sales associate Alex Reyes was very knowledable of the MKX the vehicle I purchased. He was very helpful inn showing me the features of Spring. The sales associate Alex Reyes was very knowledable of the MKX the vehicle I purchased. He was very helpful inn showing me the features of the vehicle and demonstrated the features I was not familiar with. He even assited me when i returned to purchase several accesories for my vehicle. I would recommend Mr. Reyes to anyone I knew who was interested in buying a Lincoln. He is an excellent listener and makes sure that the customer is satified and has a positive experience when visiting the dealership. More

On one occasion,my Edge died on me (battery). This happened around 4pm. I called roadside service. They arrived on time,however since the respondant could not reach my battery with his cables, we had happened around 4pm. I called roadside service. They arrived on time,however since the respondant could not reach my battery with his cables, we had to push the truck out of my drive way. We could not unlock the gearshift. I then called Toney Kendell,he was off and on his way home but he gave me the gentleman's name to contact at Koons ford in Silver Spring, MD. The gentleman was David. He proceeded to instruct us on what to do in order to unlock the "shift.Both gentlemen were very helpful and I take this time to thank them for their time and patience. The other occasion was when the truck over heated. This happened on a Saturday just before their service department closed. Again, I called roadside service and as usual they showed up promtly and towed my truck to Koons of Silver Spring,MD. The person on duty took my information and assured me that if they could not get to it that day that I would be contacted on Monday A.M..David contacted me as promised and repaired my truck as promised.He explained to me what happened and what they repaired.This was done under warrenty.Thank you (Ford Motor Company). More