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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
300 Reviews
Call Service Center (877) 205-6939

300 Reviews of Koons Kia of Woodbridge - Service Center

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April 20, 2025

I had a great experience at Koons Kia, thanks to the exceptional customer service . Extremely professional, knowledgeable, and genuinely friendly throughout the entire process. More

by TIFFANY.WEBSTER85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darwin Orellano Rodurguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear about your positive experience at Koons Kia of Woodbridge! Our team is committed to providing exceptional service, and it's wonderful to know we hit the mark. Thank you for choosing us!

April 20, 2025

Communication and customer service was great! Also, work was completed in a timely manner. Would recommend. More

by chrisjenmichel
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 22, 2025 -

Koons Kia of Woodbridge responded

Thank you for recommending Koons Kia of Woodbridge! We're delighted to hear that our communication and customer service met your expectations. We appreciate your feedback!

April 19, 2025

The time they told me it would take to complete the work was accurate. The car wash is appreciated. More

by kanessa.foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

Thanks so much, Kanessa. We look forward to your next visit to Koons Kia of Woodbridge!

April 19, 2025

Staff with great customer service and technical skills who keep you informed at all times. More

by lmmc03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Valdez
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

Thanks so much for the review. We look forward to your next visit to Koons Kia of Woodbridge!

April 19, 2025

Worst customer service I’ve ever received. Dishonest and severely damaged car. Very difficult to work with. More

by Db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

It's disheartening to hear about your experience with our customer service and the condition of the car. We strive for honesty and quality, so this feedback is concerning. Please reach out to us directly so we can address these issues promptly. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

April 19, 2025

Friendly, great customer service, work was done in a timely fashion and they kept me up to date on the progress. More

by DANAHALES12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department- Elvis
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that you had a positive experience with our team at Koons Kia of Woodbridge, Dana! Keeping customers informed and providing timely service is what we strive for. Thanks for the great feedback!

April 18, 2025

Why are you charging almost 200. 00 for a new headlight bulb? And no, I didn't have it done .Also, why am I being told my warranty is expired? I bought the car at about 43,000 miles. More

by Dylanicboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember who I dealt with
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

It sounds like there are some misunderstandings regarding your warranty and service charges, which is definitely frustrating. We want to ensure you have a clear understanding of your coverage and resolve any issues with the contract terms. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Brian Groleau - Service Director - 703-494-3333

April 18, 2025

Service team was very professional and kept me informed about my vehicle while I was waiting. More

by Kfwinc
Recommend Dealer
Yes
Employees Worked With
Elvis
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Apr 18, 2025 -

Koons Kia of Woodbridge responded

Thank you for trusting us with your vehicle's care! See you down the road at Koons Kia of Woodbridge!

April 18, 2025

Colin was great! No appointment and was taken immediately for VA inspection and fixed recalls. More

by S Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Apr 18, 2025 -

Koons Kia of Woodbridge responded

Colin will appreciate the kudos! Thanks for sharing your experience working with our top-notch team at Koons Kia of Woodbridge.

April 18, 2025

Colin was professional, researched maintenance required, listened, kept me informed on progress, and ensured work was completed as agreed. Overall outstanding service experience. More

by millerew0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin (Service) 5 Stars
Report | Print
Apr 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Colin provided you with an outstanding service experience at Koons Kia of Woodbridge. Thank you for sharing your positive feedback, and we're here whenever you need us!

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