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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.2
220 Reviews
Call Service Center (877) 205-6939

220 Reviews of Koons Kia of Woodbridge - Service Center

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March 23, 2025

Friendly, knowledgeable, listened to concerns, quick, promised the car would be done as soon as possible More

by khoyle50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge provided friendly and efficient service while addressing your concerns. Thank you for sharing this positive feedback!

March 23, 2025

Great Service Manager Who took care of me was fantastic, would highly recommend to everyone else More

by jbertotti8995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Nazami
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Koons Kia of Woodbridge responded

Thank you for recommending our team at Koons Kia of Woodbridge!

March 23, 2025

Thank you for being prompt, kind, and always cleaning the outside of my car after! More

by sbnelson1108
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darwin Orellano Rodurguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Koons Kia of Woodbridge responded

We couldn't ask for a better review of Koons Kia of Woodbridge. Thanks so much!

March 22, 2025

Customer service sucks! Even requested supervisor. Never once talked to my advisor. Called twice in two days with no response or he was out and no one could answer me about More

by LELANIMUNOZ
Recommend Dealer
No
Employees Worked With
Advisor was Christian but had no contact with him. Talked to Collin a few times
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Mar 24, 2025 -

Koons Kia of Woodbridge responded

Lelani, I'm sorry to hear about your experience with our customer service. This is not the level of communication and assistance we strive for, and I apologize for any inconvenience caused. Please reach out so we can address this situation promptly. Thank you, Brian Groleau - Service Director - 703-494-3333

March 22, 2025

The service dept is always friendly and respectful. They keep you informed about your car More

by melaniejmoore4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Mar 24, 2025 -

Koons Kia of Woodbridge responded

The team at Koons Kia of Woodbridge appreciates your review. Thank you, Melanie!

March 22, 2025

Kia Koons has been always delivering up to its promised service. Not only do they remind me, they also offer ways so I can make time to have my car servicesd More

by MTDBALBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
4.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Koons Kia of Woodbridge continues to meet your expectations with our service reminders and flexible scheduling. Thanks for sharing your experience!

March 21, 2025

The are a excellent company and they will do everything possible to work with you More

by palmoremyra5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Madueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2025 -

Koons Kia of Woodbridge responded

We are honored to receive your support. Thank you! - Koons Kia of Woodbridge Team

March 21, 2025

I’m 100% disabled veteran. They picked up my car in my driveway, performed warranty work, and returned car to driveway same day. Excellent service! More

by SPENCERJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Reyes?
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Mar 21, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with Koons Kia of Woodbridge! We're delighted to hear that our team provided excellent service and made the process convenient for you. We appreciate your support and look forward to assisting you in the future!

March 20, 2025

I experienced very good service and very timely service and very courteous service as I have before. More

by ppauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Mar 20, 2025 -

Koons Kia of Woodbridge responded

We are so happy that our Koons Kia of Woodbridge team earned your five stars. Thanks for your review!

March 20, 2025

They were quick and honest with the diagnosis of my car. They played no games when it came to finding the problem and getting my car to 100%. More

by CWell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service team
Report | Print
Mar 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge provided a straightforward and efficient service for your car. Thank you for trusting us with your vehicle's care!

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