Koons Kia of Woodbridge - Service Center

Matt T in the service dept was great. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. More

We had problems with the air conditioning on our Sorento. The service department at Koons Kia Woodbridge is THE ABSOLUTE WORST of any business I have ever encountered. My wife and I both wasted hours dealing The service department at Koons Kia Woodbridge is THE ABSOLUTE WORST of any business I have ever encountered. My wife and I both wasted hours dealing with various employees, were lied to, had emails and texts ignored, were texted fraudulent invoices with no explanation of work performed, and treated like lunatics for simply wanting our car repaired on the day and price agreed to. AND THE AIR CONDITIONING STILL DOES NOT WORK PROPERLY. More

Matthew and the KIA Staff at the Woodbridge Branch provided me with wonderful customer and car service. Matthew was upfront and honest about the service requested as well as additional brake services provided me with wonderful customer and car service. Matthew was upfront and honest about the service requested as well as additional brake services recommended by the KIA staff. The service for the vehicle was completed as promised and in a timely manner. The services rendered and insight into the needs of my vehicle have been extremely beneficial and I’m grateful to have been able to bring my vehicle to the Woodbridge location for services. Thank you. Very Respectfully. More

Worst service ever. There has been 2 times now that I’ve left after a service and could’ve wrecked because my tires were put on incorrectly. The first time they cut my There has been 2 times now that I’ve left after a service and could’ve wrecked because my tires were put on incorrectly. The first time they cut my rotors wrong, went back and one of the sales guys gave me $20 for the “inconvenience”; and this recent time, they DIDNT TIGHTEN MY LUG NUTS on the drivers side tire. I thought it was my wheel bearing - that’s how’s bad it was. This is unacceptable. I have children and drive over an hour to get serviced there and will NEVER return. More

I received excellent customer service and car service from Matthew and KIA Staff. They were friendly outgoing high energy and all about business. I’m very appreciative of the great work everyone does and from Matthew and KIA Staff. They were friendly outgoing high energy and all about business. I’m very appreciative of the great work everyone does and the advice they provide in managing car care and balancing customer needs. Thank you! More

Once issues that I’ve had in the past was settled I can say that Koons Kia has given me good service. say that Koons Kia has given me good service. More

Had great experience with getting my car repaired from an accident- it looks great! There was an issue with completion versus release date with the insurance however once that was resolved they worked very q accident- it looks great! There was an issue with completion versus release date with the insurance however once that was resolved they worked very quickly to get my car released which was very much appreciated! More

Work was done quickly and as per my request. Awesome job and Matt and Annalisa are 2 awesome. and Matt and Annalisa are 2 awesome. More

Excellent service and courteous. The service was completed on time. Will bring my car again for all required service. completed on time. Will bring my car again for all required service. More

The service technician Matt at front desk was very helpful the issue has not been resolved yet hoping it will soon helpful the issue has not been resolved yet hoping it will soon More