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Koons Kia of Woodbridge - Service Center
Woodbridge, VA
68 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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68 Reviews of Koons Kia of Woodbridge - Service Center
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January 13, 2015
Aweful service the service department is awful. The finance team could care less about service once you sign the papers. Don't plan on asking any questions after the the service department is awful. The finance team could care less about service once you sign the papers. Don't plan on asking any questions after they close the sale More
by dallday
Employees Worked With
Hector
January 01, 2015
Service of Koon's Woodbridge Excellent customer service and they take care of their customers. State inspection and oil change completed within a timely manner and covered under Excellent customer service and they take care of their customers. State inspection and oil change completed within a timely manner and covered under my maintenance plan and their services. More
by LaShonda
Employees Worked With
Ann Hensley
December 24, 2014
Service in short form I discovered my headlight was out once the sun went down and I was able to call in to schedule an appointment and get the problem taken care of in the I discovered my headlight was out once the sun went down and I was able to call in to schedule an appointment and get the problem taken care of in the same day. More
by Northern
Employees Worked With
Ann Hensley
January 17, 2014
Wow! From the start, I told Darrell that the service department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that it was going to take 4 hours to install shocks (I think it was shocks, can't remember). He asked if I could drop the car off, I told him no because I didn't have a ride. When I had a ride, no one called me. Once I told Darrell I wasn't happy that I now had to wait 4 hours, he apologized and said he would do all he could to expedite the service so I wouldn't have to wait that long. During my wait, he kept me informed the whole way as to what they were doing and why. He was great, pleasant to deal with and I felt he was being honest in his assessment of my vehicle. Why? Because some of the information he told me had already been told to me by someone else, that's why I felt like he was being honest. He was GREAT and I would come back to Kia simply because of him. Bete' McKinnis More
by LaydeBe
Employees Worked With
Wow! From the start, I told Darrell that the service department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that it was going to take 4 hours to install shocks (I th
December 17, 2013
You should think about hiring people that know how to do their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership to anyone especially for parts service. More
by s.gonzalez
October 26, 2012
I've been to Koons Kia in Woodbridge on two occasions. The first was to meet with a dealer from MD that met us there to drop off a new car. The Koons staff accomodated us with their facility and services The first was to meet with a dealer from MD that met us there to drop off a new car. The Koons staff accomodated us with their facility and services. The next time was to pick up some items from the Parts Director, Caitlin Davis. She promised to contact me if these items became available, and she kept that promise. I appreciate Koons Kia and their staff. Sincerely, Colleen Boylan, Manassas VA More
by Colleen Boylan
Employees Worked With
Caitlin Davis
October 09, 2012
Where as this is a good place to buy a car do not have any work done there we were told 2 hrs it has been 4 hrs as of now and still waiting no one has come to tell us why or even offer a drink. Unfortunat any work done there we were told 2 hrs it has been 4 hrs as of now and still waiting no one has come to tell us why or even offer a drink. Unfortunately we traveled from Lake Anna so the option to go home is not an option. We have 2 Kia's I think we will stay local from now on. More
by Mikelshaw
June 09, 2011
Initially my 2010 Kia Soul was purchased from Chantilly Kia in Chantilly,Virginia. However, I found Koons Kia,in Woodbridge,Virginia, to be more knowledgeable about my car and the service work performed on Kia in Chantilly,Virginia. However, I found Koons Kia,in Woodbridge,Virginia, to be more knowledgeable about my car and the service work performed on my vehicle was superior to my prior service work history performed at the selling dealer. In addition, I felt Ms.Welch,and the complete sales and service staff,was very professional in the manner in which they treat their customers. Charles Wright More
by wright66
Employees Worked With
Liana Welch
