Koons Kia of Woodbridge - Service Center

Absolute worst service department I have ever dealt with. Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, and we were told, "oh sorry, we got really busy, can we keep it an extra day". Not to mention I had to call to get the status of the vehicle, they did not provide any update until I called them. A previous time was told, they forgot they had the vehicle so a technician was never assigned. This was after physically dropping off said vehicle. They do not provide loaner vehicles, despite a lot with several hundred vehicles just sitting there. I guess they just expect everyone to have multiple vehicles and to be inconvenienced or have the $ to pay for a rental. Just today I called to express my displeasure with their service and was hung up on. Yeah, great job Koons Kia. More

Had a unsuccessful experience when I bought my car in for service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at t service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at the dealership next day at the Woodbridge dealership in a matter of hours and I drove off a satisfied customer thank you to all those involved @ Kia forgot to thank Matt and their shuttle service driver was awesome !! More

Repair department indicated they installed parts through my extended premium warranty. After 3 months check engine light still on and parts dealer indicated were replaced were not. There is proof! I'm havin my extended premium warranty. After 3 months check engine light still on and parts dealer indicated were replaced were not. There is proof! I'm having them investigated and contacting an attorney. More

I had an amazing experience at Koons Kia of Woodbridge. Al and Matt were kind and exceptional in handling my service requests and the Kia Staff and Technicians were outstanding in servicing my vehicle for Al and Matt were kind and exceptional in handling my service requests and the Kia Staff and Technicians were outstanding in servicing my vehicle for maintenance; collectively providing insight into my vehicle’s additional needs and addressing them in a very timely manner. I appreciate the customer service, the attention to detail this dealership provides, upfront-honest guidance and recommendations, and the ability to quote/project costs of services to be rendered in advance of the work being completed. As always the services rendered on my vehicle including my most recent visit have been A1 performance, with no issues to report. A lot care and expertise is taken when this dealership’s service department manages vehicles. I am very grateful and expect to continue to comeback to Koons Kia of Woodbridge for all my vehicle needs. More

We have been a Koons KIA of Woodbridge customers for almost two decades, and in that timeframe, we purchased seven new vehicles from this dealership. Until recently, our experience with the dealership a almost two decades, and in that timeframe, we purchased seven new vehicles from this dealership. Until recently, our experience with the dealership and service department has been excellent. However, over the last year, the quality of their service department has experienced a noticeable downturn. We had two separate instances regarding our 2020 KIA Sportage. The first was a tire with a slow leak that took them at least four tries before the service department remedied the problem. The second issue with the Sportage dealt with it not starting on occasion. This problem also took four trips to the dealership before I gave up in total frustration and sold the vehicle. The last time we took the Sportage in for service (Aug 2023), we left it with the service department for ten days so that they could have time to replicate the problem. When we picked up the vehicle, they stated they could not replicate the issue and had no idea what the problem was. Not surprisingly, the very next afternoon, I could not get the vehicle to start – the same thing happened the following day. The other issue we had was with our 2022 KIA Soul. The Soul had a slow leak on the right front tire. We explained this to the service advisor and noted that the TPMS also registered low pressure on the right front tire. For some reason, it seems like they inspected the left front tire, and of course, it checked out okay. After collecting the vehicle after its service, I noticed on the ride home that the TPMS registered 51 PSI on the left front tire and 24 PSI on the right front tire. I turned the vehicle around and took it back to the dealership. Supposedly, they reset the TMPS (I believe they just let air out of one tire and added air to the other) and told us all was well and we should let them know if we had any further issues. A couple of days later, when we took the Soul out for a drive, the TPMS indicated 24 PSI in the right front tire. So, the correct tire never got fixed, nor were the tires rotated, as stated on the service invoice. After I brought this to the attention of the service advisor, he was apologetic, and we scheduled a new appointment (5 Oct) to bring the Soul back in to have the correct tire looked at. The technician did find a small nail in the tire, and I was offered the option to either put a new tire on the vehicle or patch the tire with the leak. Since the dealership did not have the correct tire in stock and I was really getting tired of making multiple trips to the dealership, I told them just to patch the tire. However, the story doesn’t end there. On the way home, I checked the car's TPMS and noticed that the right front tire registered at 50 PSI. When I got home, I manually checked the tire pressure, which verified that the tire was indeed inflated to 50 PSI. Obviously, letting air out of a tire is easier than putting it in - but we all know that's not the issue here. I am at a loss for words. More

Elvis was fantastic! Thank you for helping me fix my problem so quickly. I appreciate you and your team, definitely will be back! Thank you for helping me fix my problem so quickly. I appreciate you and your team, definitely will be back! More

I bought a Toyota Tacoma 2 years ago at this dealership along with a maintenance service package. Been taking it for scheduled maintenances and I’ve been noticing that the tires aren’t rotated, the mainten along with a maintenance service package. Been taking it for scheduled maintenances and I’ve been noticing that the tires aren’t rotated, the maintenance light is still on after service, the fluids are not topped off. Bottom line, their service department is awful. Complained to the manager, nothing was done about it. More

Frustrating all around. Made an appointment online, which was easy and straightforward. This was after I tried calling, and they said they'd call me back and waiting for ove Made an appointment online, which was easy and straightforward. This was after I tried calling, and they said they'd call me back and waiting for over a week for a callback that never happened. I go drop the car off on a Saturday morning, right when they open at my scheduled appointment time. I'm trying to get some TSB and recalls performed on my car, a Kia EV6, and the Service Advisor spins a yarn about how it will take a longer period of time due to needing to perform the necessary quality checks, and tells me my car won't be ready until Monday at 1:00. Fine, I'm sure it's mostly nonsense, but I don't need my car the next two days, I can deal with it so long as it gets done by Monday when I WILL need it. I check on the Kia Access app, and sure enough, on Monday by noon, my car has not been touched or moved since I dropped it off on Saturday morning. No work has been performed. I call them and stay on various states of hold for almost an hour on Monday until I finally get through to a Service Advisor who now tells me my car will be ready by the end of the day due to the updates taking some time without admitting my car still hasn't been touched yet. Communication has been abysmal, and I'm not convinced they will have actually completed all the recall work and applying the TSB updates they said they were going to, but as I have not picked up the car yet I don't know. What I do know is so far, they've lied about what needed to happen to my car, when they said they were going to do it, and why they needed to hang on to my car for as long as they did. Anecdotally, others have gotten the work I needed done within three hours, not 2-3 days. Even if I get my car back with everything done properly, I do not see a return visit to this dealer in my future unless the greatest need compels me, which is unfortunate because they're the closest dealer to my home. More