Koons Kia of Woodbridge - Service Center

Friendly people. Fast service. Reasonable prices. Good service by friendly people on a short time and good mechanics. Prices are very affordable and reasonable. For the last 5 years I had the same ki Good service by friendly people on a short time and good mechanics. Prices are very affordable and reasonable. For the last 5 years I had the same kind of service. More

Terrible Warranty Service I have a 2014 Kia Optima SXL that was purchased at this dealership. I drive very little, so the car has less than 15,000 miles on it. In short, nev I have a 2014 Kia Optima SXL that was purchased at this dealership. I drive very little, so the car has less than 15,000 miles on it. In short, never take your vehicle here for warranty service. It doesn't matter how small the issue is. They are incapable of fixing anything. They must hire mechanics that were fired from Jiffy Lube. My car has been in and out of their shop many times for various reasons, and every time they find a way to make the experience terrible. My most recent experience involved a clunking noise that my car started making about a month ago while going over bumps and also while turning the steering wheel side to side while parked. It's very easy to hear. My service advisor stated she can hear it clearly and reproduce it too. I took the car in 2 weeks ago for a first attempt at fixing the problem. Parts had to be ordered since this shop never stocks parts for their mainstream family sedan. Picked the car up 3 days later. During a stop, I turned the steering wheel right and left, and naturally the clunking noise is still there. Extremely obvious that nobody bothered to test the vehicle after the 'repair'. A few days later I drop the car off again, and I confirm once again that the service advisor hears the noise and she agrees that something is wrong. This time the car sits in the shop for a full week. This time around, some parts in the steering column were (supposedly) replaced. I pick the car up again, drive it down the road, stop, and turn the wheel right and left again. The clunk is still there and now it's worse. So I have a 2 year old vehicle with 15,000 miles on it and a simple defect that this joke of a dealership is apparently unable to fix. A problem that they agree is there, and they know how to reproduce. And yet they keep returning the car to me with the same exact noise. I don't know whether they're simply stupid or they are hoping that I somehow won't notice. Either way it's utterly disgusting behavior from the dealership that I purchased a $35,000 car from. I've also had the car sit in the dealership for over 2 weeks while waiting for a rattle in my dashboard to be fixed (which of course came back). And I had to wait 2-3 weeks each time I had to get my taillights replaced when they filled with water (happened twice, thanks Kia engineering). Don't buy anything here unless you place on having it serviced elsewhere. More

Great Service Dept. I was happy with the service I received at Koons Kia, Woodbridge today. Melissa booked the appointment quickly, and Adam was very helpful. He made s I was happy with the service I received at Koons Kia, Woodbridge today. Melissa booked the appointment quickly, and Adam was very helpful. He made sure he understood my issues, did a great job of explaining everything to me, and was very polite and friendly. The technician, Donald, fixed the problem with the seat cover and eliminated a rattle. I appreciate the service reps and technicians at Koons Kia! More

Great Service Adam always makes my visit to the service department at Koons Kia a pleasurable experience. He takes the time to explain and answer even the simplest Adam always makes my visit to the service department at Koons Kia a pleasurable experience. He takes the time to explain and answer even the simplest questions without getting annoyed. Stephine Anfield More

Lauren bayliss Lauren is always so helpful and always able to answer all of my questions!! She never lets me down every time I come to see her in service! I will alw Lauren is always so helpful and always able to answer all of my questions!! She never lets me down every time I come to see her in service! I will always get my car serviced at koons Kia all thanks to Lauren! Keep up the good work!!! More

Still a great experience a year after purchasing my car. A year after purchasing my car I am still very satisfied and impressed with the quality of the entire organization. I would say there has only been on A year after purchasing my car I am still very satisfied and impressed with the quality of the entire organization. I would say there has only been one very minor issue, which was corrected immediately when brought to their attention! First class operation! More