Koons Kia of Woodbridge - Service Center

Poor customer service. Price gouging. Never called me back to set up appointments had issues with my car after their services Price gouging. Never called me back to set up appointments had issues with my car after their services More

I brought my vehicle in for routine maintenance and had no complaints. Representative was friendly, appointment time was kept, and I didn't wait too long. I'm sorry I don't remember the gentleman's name bu no complaints. Representative was friendly, appointment time was kept, and I didn't wait too long. I'm sorry I don't remember the gentleman's name but he had glasses, slicked back hair, and tattoos on his forearms. Very nice guy and kept in constant communication regarding the status of my vehicle. More

My service advisor went above and beyond to resolve my issues and ensure the repairs were completed timely and without the need for a second appointment. issues and ensure the repairs were completed timely and without the need for a second appointment. More

The service advisor, Christian, was welcoming and knowledgable. The wait was reasonable and well done. knowledgable. The wait was reasonable and well done. More

Great front desk personnel! Labor costs are too expensive which is why I don’t always go to Koons Kia for services. Waiting room is rough. It feels dirty, not well organized, an Labor costs are too expensive which is why I don’t always go to Koons Kia for services. Waiting room is rough. It feels dirty, not well organized, and not inviting to want to sit in there for several hours while your car gets serviced. But they always do a good job on my car so 4/5 stars More

Employees in service department have been very helpful and they have been accommodating with the concierge service and they have been accommodating with the concierge service More

Took twice as long as was told and they forgot to do the inspection and when I asked was told- oh we don't have anyone today. Which may have been true but I should have been told when I got there. inspection and when I asked was told- oh we don't have anyone today. Which may have been true but I should have been told when I got there. More

I was updated in a timely and courteous manner how long the service would take the service would take More

Very wonderful and easy process The person I worked with was wonderful and helpful. It was a easy process and convenient was wonderful and helpful. It was a easy process and convenient More

Good reception and comms. And work completed within estimate. Good work by everyone to include the car wash. And work completed within estimate. Good work by everyone to include the car wash. More