Koons Kia of Woodbridge - Service Center

Good customer service all the time thank y’all so much have a good day every time I come they treat me so nice thank y’all have a good day every time I come they treat me so nice thank y’all More

This Service department needs an overhaul in customer care. After contacting the Service department twice via their messaging service. Asking them what to do after our car was towed and given the fact care. After contacting the Service department twice via their messaging service. Asking them what to do after our car was towed and given the fact that hybrids can be damaged when not towed properly. Twice we were promised a call back and it never happened. Frustrated, we made a Service appointment for the free alignment check. Arriving there, the service desk told me: "WE NEVER CALL BACK, WE DON'T KNOW WHY THE MESSAGING SERVICE TELLS THAT". Wow, i should have turned around and walked. I was also told that the free alignment check would be just a visual check and the car would not be going on any machine. I knew something was off with the steering so I agreed to the $99 alignment. I asked if they could check the for any other damage the towing company could have cost. I'm certain that this request was not conveyed to the repair man. From now on, i will be using a different dealership for any service i need. More

If i could give them 0 stars i would. The service department is incompetent. Take your car somewhere else for service. Beware of bogus unnecessary repairs. Twice i was told repairs were needed that department is incompetent. Take your car somewhere else for service. Beware of bogus unnecessary repairs. Twice i was told repairs were needed that turned out not to be needed. Twice was told necessary repairs would fix my ongoing issue and twice it did not fix the issue. Was even told i needed a belt replaced that was actually replaced 1 week prior to my visit there. They never return calls. The service department at this dealership will suck the life right out of you if you let them. If you have to deal with a service advisor please try to deal with the same advisor for your issues. If you start dealing with more than 1 service advisor, the other never knows wha the other one has done or has said regarding your issue. Find an independent repair shop or another service department all together. In my opinion everyone in that service department are incompetent and scammers. More

Returned from deployment and chose to have my car serviced before relocating out of state. My car had been sitting for months, but I had no issues using it the week prior to getting serviced. Car wa serviced before relocating out of state. My car had been sitting for months, but I had no issues using it the week prior to getting serviced. Car was picked up and returned with no issues. No issues were reported to me. I drove the car out of state and after being parked for more than 24 hrs, the car wouldn't start. I had to get a jump. The following day, I had the same issue. After receiving another jump, took the car to AutoZone where the battery terminal was discovered to be loose. I bought the necessary piece and have not issues since. When I called Koons Kia to report that either they loosened the terminal and failed to tighten it or overlooked the fact it was loose in the first place, I was told there was nothing could be done. I can't get a partial refund, and since I'm no longer in the state, I can't bring my car in to have it checked again. In hindsight, I wish I hadn't given this dealership my business and will encourage my family and friends in the area to take the service elsewhere. More

ALL POTENTIAL BUYERS, PLEASE GIVE THIS REVIEW 5 MINUTES OF YOUR TIME TO READ THROUGH IT, BEFORE BUYING AT KOONS KIA, WOODBRIDGE!!! This review is also posted at Yelp, Car Dealers, Reddit, Google reviews OF YOUR TIME TO READ THROUGH IT, BEFORE BUYING AT KOONS KIA, WOODBRIDGE!!! This review is also posted at Yelp, Car Dealers, Reddit, Google reviews, Cars.com and Autotrader. ABSOLUTELY the WORST customer service I have EVER experienced at a dealership, after the sale was finalized. Why can't I select 0 stars for these jerks? Sure, you are the best person ever, when you walk into this dealership....ONLY when you are a potential buyer. Afterwards, you're just a number, if that. The 8 hour day I spent there when purchasing the vehicle, everyone was cordial, wanted to help in any way possible. Now, its nothing but voicemails and "call back tomorrow, we're busy"... or "we've moved buildings" "sorry, I sold 27 cars this month I was busy"... excuse after excuse. Wow, thanks Koons Kia. I've heard that response for the 5th time when calling with dealer/car issues. I'd be fired from my job for such behavior where customer service should be a priority at a dealership. Now I have to make multiple calls over 5-10 business days just to begin to get issues resolved by sales, financial and the service departments. ALL dealership related issues. NONE of the issues I've been dealing with during the past 30 days were my fault. They were all Koons Kia employee's faults as they rushed me through the entire process. Now I am wasting hours upon hours dealing with these jerks. Including having to drive 2hrs one way, so that they have to resolve my issues when we are face-to-face, because they don't return calls. Why do you ask? Because they know I am 2 hours away... and they don't think I will drive to Koons, to confront them on their mistakes when they continually ignore me. If you need help after the sale, due to their negligence... save 4 days of your time, per issue, and plan on 10-15 phone calls, only to be put into someone's voice mail that NEVER EVER calls you back. I DID NOT spend $50,000 on a vehicle to be treated like a red-headed step child at Koons Kia, when the mistakes are YOURS. Your dealership made all the mistakes, now take a few xxxx mintues and correct them. And of course I am pissed off now. Your treatment of me and my issues are bull$hit. Utterly, complete BULL$HIT! How about the 2 weeks it took to have my bumper fixed after the Service Dept. drilled 5 holes into a brand new bumper when I told the salesman Timothy NOT too? 1 week of that time was me leaving messages... NOT one person called me back. I had to drive there and confront them. Note, after the bumper repair was done by "their body work guy" and my first car detail/wash, I noticed overspray on the bumper and botched clear coat in several locations. xxxx poor job. But I guess the 5 holes for a plate are not visible now.... all done on a brand new $50,000 car with 26 miles on it. How about the SD card for the GPS that was ripped out of the back of Owners Manual? It was missing and I had to drive back to VA to get it. Again, no return call when I asked where it was. How about the $795 I paid for the LUXCARE package that was NEVER applied, and I was lied too about it. Again, I had to take hours of my personal time to go back to get it taken care of... after multiple phone calls with no answers, just voicemails. And I never got the personal box of bottles of protectant for reapplications. Its not worth calling these jerks about it now How about me calling 4 business days before my temp tags expired, asking where my plates were? No response from Title & Tags for 9 days. I had to call a manager.... only after I was pulled over by the cops due to expired tags. Why were my Extended Warranties never funded until 2 days ago? I called Assurant to check on my warranty coverages and was told I had none! Why am I still taking credit hits/inquiries 30 days after the purchase from Kia? why did I pay sales tax in 2 states VA/PA? I was charged for tax, title, tags by KOONS, and they never even filed the paperwork. Another scam I am trying to resolve. Over $3,000. More

My Experience I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact informatio I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact information updated to my name, since I'm the one that actually makes the payments and it's my car. However, from the minute we added my significant other's name, everything goes to him. I can't even update the information online, even though I'm on there also. I have to wonder if it's b/c I'm a woman. I wouldn't recommend this dealership for this reason. More

Severely Disappointed & $800 Wrongfully Stolen I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so minimal I agreed to the work. When I was told my car was ready to pick up I was told my bill would be almost $1,200. I talked to the service representative (Marcos) and the service manage (Sam). I was told to get my car I'd need to pay it now and we could request the phone call through IT, which would take 3 to 5 business days. I waited 2 weeks to let them resolve the situation before I began calling daily. My calls and voicemails were duitily ignored to the point where I had to take off work to go in and talk to them about where the IT investigation is and where is the ~$800 they owe me. I am now on week four of waiting and the phone call has still not been provided to me. I've even gone as far as to call the General Manager and leave him a voicemail and, shocker, I still have not heard from him and it's been 4 days. If you value your hard earned dollar go anywhere but this Kia dealership. I've been severely disappointed and received a financial burden for something I DID NOT approve. More

Can’t get service Can’t get calls returned therefore NO SERVICE! Calls aren’t returned so after multiple calls what can I do call Kia Main Office maybe they can call Ko Can’t get calls returned therefore NO SERVICE! Calls aren’t returned so after multiple calls what can I do call Kia Main Office maybe they can call Koons! More

horrible customer service my ac in my 2016 sorento wasn't working. already had an appointment for oil change and brakes. let them know my ac wasn't working and was told ok we m my ac in my 2016 sorento wasn't working. already had an appointment for oil change and brakes. let them know my ac wasn't working and was told ok we might not be able to fix it today but we will see whats wrong with it. 1 1/2 hours later they told me they were done. I asked what the issue was with the ac and the guy couldn't find anything from the tech on the form. he said he needed to go check with his. he comes back a few minutes later and tells me the tech forgot to check it and to give him 5 minutes and they will be done. the tech comes in to get the key and said sorry I didn't see it written on the form. seriously?? it was there. 20 minutes later they still weren't done. I went back to ask how much longer and was told they were recharging the ac and putting die in there and I would need to come back in 2 weeks because there was a leak and they didn't know where it was from. was again told it would be just a few minutes. 30 minutes later I went back to the counter and was told they would go ahead and check me out because the tech was getting ready to pull my car out 20 minutes later and still nothing. at this time I was really mad. went back in again and asked how much longer and the guy got up and went into the service area and came back 5 minutes later and said they found the leak and a rock hit my condenser and it wasn't covered under warranty. first off how do you know a rock hit it? are a little man that is sitting under my hood and knows what is going on? second this is a brand new car and this isn't covered? I am beyond mad. waiting for well over 3 hours doesn't help. I left there and am ready to trade this car in on something other than a kia. More