Koons Kia of Woodbridge - Service Center

I received excellent customer service and car service from Matthew and KIA Staff. They were friendly outgoing high energy and all about business. I’m very appreciative of the great work everyone does and from Matthew and KIA Staff. They were friendly outgoing high energy and all about business. I’m very appreciative of the great work everyone does and the advice they provide in managing car care and balancing customer needs. Thank you! More

Once issues that I’ve had in the past was settled I can say that Koons Kia has given me good service. say that Koons Kia has given me good service. More

Had great experience with getting my car repaired from an accident- it looks great! There was an issue with completion versus release date with the insurance however once that was resolved they worked very q accident- it looks great! There was an issue with completion versus release date with the insurance however once that was resolved they worked very quickly to get my car released which was very much appreciated! More

Work was done quickly and as per my request. Awesome job and Matt and Annalisa are 2 awesome. and Matt and Annalisa are 2 awesome. More

Excellent service and courteous. The service was completed on time. Will bring my car again for all required service. completed on time. Will bring my car again for all required service. More

The service technician Matt at front desk was very helpful the issue has not been resolved yet hoping it will soon helpful the issue has not been resolved yet hoping it will soon More

Koons Kia performs superbly every time I take in my 2018 Soul for service. They are extremely professional, honest, respectful and courteous and are always aware of the customer's time. In addition, they ap Soul for service. They are extremely professional, honest, respectful and courteous and are always aware of the customer's time. In addition, they apply coupons and/or promo deals upfront. The waiting area is also comfortable with plenty of seating, WiFi, TV, free snacks, and vending machines. The restrooms are always spotless. I have experience with a few Kia dealerships in the DMV area and Koons is the best by far. I have moved to the Midwest, however, and unfortunately won't be able to entrust my car to them again. I will miss you, Koons Kia! More

This is the worst most ghetto place I have been to. They actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another time I had a rep give me false info and treat me very rudely. There have been many times when I had an appointment for oil change and it takes 3 hours. One time I had an appointment For a vehicle problem. I go there because that is where I bought vehicle. I waited 3 hours and then they told me They did not have time and I had to come back next day. I tried to schedule an oil change there recently and had to call numerous times no answer. Transferred to a machine. When people answer they transfer you to a machine where you can’t leave a message. Or they promise to call you back and never call. I would give this 0 stars if I could. I have given them so many chances to redeem themselves but always fail. I am finding another location. Do not trust this place More

Gran decepción, frustración, rabia y demás sentimientos negativos me están haciendo pasar en el Departamento de Servicios de este dealer en Woodbridge: el lunes en la tarde les lleve mi Kia Sportage, con u negativos me están haciendo pasar en el Departamento de Servicios de este dealer en Woodbridge: el lunes en la tarde les lleve mi Kia Sportage, con un mes de comprado, porque se insertó un tornillo en la llanta trasera derecha; me dijeron que estaba cubierta por la garantía y “supuestamente” la repararon. Salí de allí y 5 millas después tenía flat tire nuevamente. Lo regresé en una grúa y ya no me pudieron atender porque era tarde; el carro estuvo allí toda la noche y ayer lo llevaron a mi casa, otra vez, “supuestamente reparado”; anoche volví a tener flat tire y tuve que pagar una grúa, 95 dólares, para moverlo a casa. Hoy estoy sin carro, pagando Uber para ir a trabajar y del Dealer me dicen que ni saben cuándo cambiarán la llanta por una nueva porque no la tienen en stock. Seguiré informando pero, visto lo visto, no recomiendo este dealer para comprar vehículos. Son poco serios y engañosos. More

From the moment I walked in, till the time I was walked out, I was presented with smiles, courtesy and respect. Matthew is the best, and I am very pleased. out, I was presented with smiles, courtesy and respect. Matthew is the best, and I am very pleased. More